Elsevier launches cloud-based patient education platform PatientPass™ in the US

The platform delivers educational information directly to mobile devices and simplifies the patient education process for healthcare systems, physicians and patients, ultimately improving outcomes

Philadelphia, September 10, 2020

Elsevier, a global research publishing and information analytics provider, today announced the US launch of PatientPass, a cloud-based patient engagement platform now listed on Epic App Orchard for hospitals and health systems using the Epic Electronic Health Record (EHR) system. PatientPass creates a technology-driven, next-generation patient experience by personalizing educational materials to fit a patient’s literacy ability, language and format, and delivering it directly to their mobile devices via SMS for easy access on the go.

As part of their clinical workflows, clinicians will now be able to share evidence-based education to support their patients’ current conditions and receive insights about patient consumption of the information, which helps clinicians better identify at-risk patients. As clinicians are seeing a higher volume of chronic disease, comorbidities and other complications in their patients, PatientPass will save them time in educating and engaging their patients through the entire journey. Overall, the solution is designed to enhance the partnership between clinicians and patients, so patients are better prepared to effectively manage their own care.

“Education is vital to helping patients understand their conditions, treatments and upcoming procedures,” said John Danaher, MD, President, Global Clinical Solutions, Elsevier. “To achieve our mission of improving patient outcomes, we not only need to provide evidence-based content for clinicians, but also empower the patients they care for with the best information possible. As the newest addition to the Clinical Solutions portfolio, PatientPass is aligned with the clinician-facing information health systems and physicians have come to know and trust.”

In addition to helping patients and clinicians, PatientPass benefits health system administrators and members of their team, including IT personnel. As a patient education platform that uses SMART on FHIR technology, the solution eliminates the need for manual content uploads and simplifies the data management process. Hospital systems will gain access to key insights into patient usage and how patients interact with the education materials, which allows leadership to achieve organizational goals, such as improving patient experience and outcomes.

“PatientPass gives us the ability to have an enterprise solution that stretches across the full journey of care within our health system,” said Craig Lindsey, Vice President and Chief Clinical Informatics Officer at AdventHealth, a connected system of care for every stage of life and health, with nearly 50 hospital campuses and hundreds of care sites in diverse markets throughout almost a dozen states. “It provides consistency for patients and their families, who can access materials from one place, and visibility for clinicians who can receive analytics to understand what education the patient has consumed.”

To learn more about the value Elsevier’s PatientPass brings to healthcare systems, please visit the website.

Epic and App Orchard are trademarks or registered trademarks of Epic Systems Corporation.


About Elsevier
As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.

In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders.

Elsevier employs 8,100 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. Digital solutions such as ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath support strategic research management, R&D performance, clinical decision support, and health education. Researchers and healthcare professionals rely on our 2,500+ digitized journals, including The Lancet and Cell; our 40,000 eBook titles; and our iconic reference works, such as Gray's Anatomy. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.

Elsevier is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. www.elsevier.com.

Media contact
David Tucker
Elsevier Communications, Europe
+44 7920 536 160

Rose Ramseth
WE Communications
+1 212 551 4841