Did you know you can find answers to many frequently asked questions (FAQs) and contact options for your Elsevier product or platform via the Elsevier Support Centers?
How can I share feedback about the Support Center?
Have you noticed something on an Elsevier Support Center that we could improve or add? Please share it with us in the Was this helpful? section, found on each of our FAQ pages.
We are constantly working to provide you with quicker and better support, so we really appreciate your feedback.
How can I share feedback about the Elsevier website?
Please use our website feedback form to share your suggestions about the website.
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How can I locate Elsevier offices?
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Elsevier B.V. Registered Office:
Radarweg 29, 1043 NX Amsterdam, The Netherlands,
Registered in The Netherlands, Registration No. 33156677, BTW No. NL 005033019B01.
How can I file a complaint to Elsevier?
If you're not happy, we're not happy. We try to get everything right first time, but we know that sometimes things can go wrong. If this happens, please let us know so we can put it right. We do our best to resolve problems as quickly as possible.
We take every complaint seriously. Our EVP Global Operations and SVP Global Customer Service personally oversee all complaints.
If you would like to contact us please use this Customer Complaint form. If you have an ‘Incident Reference number’ it would be great if you could include this in your complaint, it will help us to resolve your issue in a timely manner.