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How can I file a complaint to Elsevier?
If you're not happy, we're not happy. We try to get everything right first time, but we know that sometimes things can go wrong. If this happens, please let us know so we can put it right. We do our best to resolve problems as quickly as possible.
We take every complaint seriously. Our EVP Global Operations and SVP Global Customer Service personally oversee all complaints.
If you would like to contact us please use this Customer Complaint form. If you have an ‘Incident Reference number’ it would be great if you could include this in your complaint, it will help us to resolve your issue in a timely manner.