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Visit Elsevier Support Center

Did you know you can find the answer to many Frequently Asked Questions (FAQs) via the Elsevier Support Center?

You can also visit our Support Center for FAQ’s or find ways to contact us - getting in contact with Elsevier

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How can I share feedback about the Support Center?

Maybe you noticed something on the Elsevier Support Center that we could improve or add? Please share it with us on the Was this helpful? section that is available on each FAQ-page of Elsevier support center.

Give a thumbs up or thumbs down to help us to improve our online support. We are constantly working to serve you quicker and smarter, so we really appreciate your feedback.

How can I share feedback about the Elsevier website?

Please use our website feedback form to share your suggestions about the website.

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How can I locate Elsevier offices?

This website is owned and operated by:

Elsevier B.V. Registered Office:
Radarweg 29, 1043 NX Amsterdam, The Netherlands,
Registered in The Netherlands, Registration No. 33156677, BTW No. NL 005033019B01.

How can I file a complaint to Elsevier?

If you are unhappy about your experience with Elsevier you have a right to complain. Sometimes things go wrong and, if this happens, please let us know so that we can address your concerns as quickly as possible. We take every complaint very seriously, Anita Chandraprakash, EVP Global Operations and Meeuwis van Arkel, SVP Global Customer Service, oversee all complaints' resolution turn-around-time personally.

To help us better understand your concern, please provide us with further details.

File a complaint

If you have contacted us in the past you should have received an 'Incident Reference number'. Please keep this ready for reference.