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WARNING - SCAM ALERT: Exhibitor Housing Services (EHS) & Exhibitor Housing Management (EHM)

Elsevier has learned that a third-party company, Exhibitor Housing Services (EHS), also operating under the name Exhibitor Housing Management (EHM), is targeting Elsevier conference speakers and attendees with a fraudulent travel and hotel booking scheme. The company is calling and/or emailing conference speakers and attendees and falsely claiming it is the “official” housing bureau and/or authorized by Elsevier to book hotel and/or travel accommodations for the conference. This is entirely FALSE. Elsevier is not affiliated in any way with EHS or EHM.

The company makes a number of FALSE and FRAUDLENT claims about the conference designed to obtain your credit card information, including:

  • There are issues with your hotel reservation for the conference;
  • The hotel room rate for the conference has increased and/or rooms are running out and must be booked with EHS or EHM as soon as possible;
  • Hotel rooms for the conference can only be booked through EHS or EHM;  
  • That EHS or EHM can get you a cheaper room rate than the conference organizers; or
  • Hotel rooms for the conference are sold out and that they can help find you alternatives hotels.

Please be aware that this is a SCAM designed to obtain your credit card information and/or make phony charges to your credit card. Please  exercise extreme caution when contacted by EHS. The EHS representatives are  extremely pushy and prodding. We recommend that you do NOT give this company  your credit card number, personal information, or any details about your hotel  reservation. We have heard that conference speakers and attendees that have  given EHS their credit card information have incurred substantial credit card  charges (cancellation fees, service fees, etc). Additionally, the hotel room reservations are never made and the attendees are left without hotel reservations for the conference.

In the event that Elsevier contracts with ANY outside company, we will provide you that information DIRECTLY. If you receive a phone call from EHS/EHM or an e-mail sent from @ehshousing.com, please forward the information to h.griffiths@elsevier.com.