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APAC Customer Success
Tools for driving thought leadership, domain knowledge, and improving research outcomes.
At Elsevier, we take immense pride in being a trusted partner to the communities we serve.
To support academic and research-focused professionals in building domain knowledge, honing new skillsets and expanding understanding of industry developments, we bring you the APAC Customer Success Hub. Within the hub are recorded webinars on topics relevant to our partners in science, as well as demonstrations of the solutions that can support research outcomes - in a range of languages including English, Chinese, Bahasa, Japanese, Korean and Hindi. On-top of which, we've featured customer stories that illustrate the roadmap to success.
Recorded events
Author and researcher workshops, industry discussions and expert insights.
"We look at Elsevier as a partner and not just a service provider. Why? Because learning and research support is not just about merely providing access to resources. There should be a roadmap to success, and with that we’re excited."
MCA
Ms. Christine Abrigo
Director of Libraries en De La Salle University, Philippines
How to get the most out of being a reviewer
Solutions
Onboarding videos, product feature demonstrations, and use-case specific illustrations of how Elsevier solutions can improve research outcomes.
"Even though students use tools such as search engines in their research work, there is a vast amount of misleading information online which can potentially affect the quality of their research work. By having ScienceDirect as a one-stop portal for all their research needs, students can easily find relevant information from various credible interdisciplinary sources. In addition, students can reduce the amount of time they spend researching for information."
MZBAS
Mdm. Zaharah binti Abd Samad
Chief Librarian en Universiti Tun Hussein Onn Malaysia
Bahasa
Hindi
Japanese
Korean
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Learn how Scopus can help your organization achieve them.
Meet the team
The program of events on the Elsevier APAC Customer Success Hub features subject-matter experts across the industry and is carefully curated by our sales and marketing team.
ANZ
ML
Macy Lee
Customer Marketer
ANZ
NG
Nicole Godfrey
Customer Consultant
ANZ
SM
Sally Murray-Walsh
Customer Consultant
ANZ
China
DH
Da Huo
Customer Marketer
China
JX
Jing Xu
Customer Consultant
China
SJ
Shenqi Jiang
Customer Consultant
China
YL
Yao Liu
Customer Consultant
China
ZZ
Zhijie Zhang
Customer Consultant
China
Japan
HM
Hiromasa Maeda
Customer Consultant
Japan
JI
Junya Inoue
Customer Consultant
Japan
NH
Nahoko Honda
Customer Marketer
Japan
SS
Shinsuke Sato
Customer Consultant
Japan
Korea
BK
Betty Ki
Senior Customer Consultant
Korea
MJ
Mira Jung
Customer Marketer
Korea
SEA
BA
Benny Ang
Customer Consultant
SEA
JJ
Johan Jang
Customer Consultant
SEA
NP
Nicholas Pak
Sr. Customer Consultant
SEA
CAA
Clarice Anne Africa
Regional Marketing Manager
SEA
South Asia
AN
Aishwarya Nayal
Customer Consultant
South Asia
MU
Manish Uniyal
Sr. Customer Marketer
South Asia
SR
Sumit Rawat
Marketing Associate
South Asia
VS
Vinita Saroha
Customer Consultant
South Asia
VG
Vishal Gupta
Sr. Customer Consultant
South Asia
Taiwan, China
JL
Jade Li
Customer Consultant
Taiwan
WC
Weiwei Cheng
Sr. Customer Marketer
Taiwan/Korea