Business Administrator from the Universidad Militar Nueva Granada and Master in Customer Experience from the OBS (Online Business School) and the University of Barcelona. With more than 12 years of experience in the commercial and loyalty area in the field of scientific information. He leads, coordinates and advises all activities of joint work with customers in accounts in Colombia, Ecuador, Panama, Dominican Republic and the Caribbean. She has several certifications from Elsevier in introduction to scientific article publishing and Customer Experience. With knowledge and experience in the management of tools related to the visibility of scientific production. Karen has been the creator of initiatives such as Elsevier Live and part of the Elsevier Talks team. She has been named the best client consultant in 2022. She is currently part of the Customer Consultants Council and the mentoring program at Female Talent in Sales, both at Elsevier.