Experts at Healthcare Conference Support Investments in the Health of Work Culture and Care Processes, Not Just Technology
Attendees at The 18th CPM Resource Center Conference Hear Recommendations for Change in the Stimulus Plan Era
Orlando, FL, 9 March, 2009 – The healthcare industry has a unique opportunity to make valuable use of the billions allotted for healthcare information technology transformation in the American Recovery and Reinvestment Act, also known as the “Stimulus Package,” according to observations shared at the 18th CPM Resource Center (CPMRC) International Conference, held in Orlando, February 17-20, 2009. Rather than investing exclusively in new technologies, providers must simultaneously re-engineer workplace culture and patient care processes.
“We think there’s an opportunity to improve patient care quality, but only if we transform how information is processed and used in clinical decision making,” said Bonnie Wesorick, RN, MSN, Founder and Chairman Emeritus of CPMRC. “Investing in hardware and technology is important, but people, processes and work culture are equally important – we need to focus on balancing both sets of priorities.”
The 18th Annual CPMRC International Conference was organized around the theme of “think big, take risks, and partner now.” The conference included speakers such as:
• Benjamin S. Carson, Sr., M.D., an internationally known pediatric neurosurgeon recently featured in a TNT television biopic called “Gifted Hands: The Ben Carson Story,” starring Cuba Gooding Jr.;
• Laura Adams, MSN, RN, President and CEO of the Rhode Island Quality Institute and member of the inaugural board of the American Health Informatics Successor, the National E-Health Collaborative;
• Warren MacDonald, who became the first double above knee amputee to reach the summit of Africa’s tallest peak, Mt. Kilimanjaro; and
• Faith Roberts, BSN, RN, CRRN, who speaks across the U.S. and Canada on topics such as the socialization of nurses into the profession, humor, spirituality, and parish nursing.
Clinicians and executives who attended the CPMRC event heard the value and need for transforming the health of work cultures, advancing the foundational skills of dialogue, partnership and Polarity Management™, to successfully integrate and speed adoption of new technology to co-create the best places to give and receive care. Spending money on new technology for the sake of automating existing processes would be wasteful – CPMRC suggests a better approach is to strategically select technology that is intentionally designed to enable interdisciplinary caregivers to provide excellent patient care.
“The CPMRC Consortium provides great examples of what is working in healthcare today and where time and money should be prioritized during this time of stimulus funding,” said Michelle Troseth, RN, MSN, Executive Vice President and Chief Professional Practice Officer. “The road to true interoperability is expedited when you have intentionally designed automation that supports standards of care that are evidence-based and then connected across multiple venues of care to achieve sustainable quality, patient-centered outcomes.”
Recommendations for Change
CPMRC, which offers an evidenced-based framework with products and services to help health care organizations create healthy work cultures and integrated health systems, offers these recommendations for change in the stimulus plan era:
• Focus on underlying issues. Many healthcare professionals view problems as technology related when they actually involve patient care processes compounded by unhealthy work cultures.
• Work through seemingly unsolvable, unavoidable and indestructible problems by managing the polarities which are inherent in transforming practice and technology.
• Intentionally designed automation (IDA) to strengthen interdisciplinary partnerships, patient care coordination and ultimately healthier relationships with each other and patients.
• Strengthen work cultures by operating with shared purpose, facilitating team communications and partnerships to strengthen mission, accountability and trust.
• Pay attention to clinical roles, practice, workflow, integration and outcomes, as well as the disciplined use of evidenced-based clinical tools.
• Invest in Partnership Infrastructure, sustaining engagement of clinicians and leaders across health care settings, to successfully adopt technology at the point of care.
About CPM Resource Center
The CPM Resource Center (CPMRC) offers content, processes, tools and services that support practice advancement, cultural transformation, infusion of evidence-based care, and interdisciplinary integration at the point of care. CPMRC’s evidence-based products and professional services assist healthcare organizations in creating a healthy work culture and interdisciplinary integration using the CPM Professional Practice Framework™ that supports and advances professional practice and appropriate standardization of care. The International Consortium of over 260 rural, community and university settings connects clinicians and leaders to advance clinical scholarship and research. Practice Education Partnerships bridge the transition from education to practice in schools of Nursing and Allied Health. CPMRC is a business unit of Elsevier. For more information on CPMRC, please visit www.cpmrc.com.
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, deliver better care, and sometimes make groundbreaking discoveries that advance the boundaries of knowledge and human progress. Elsevier provides web-based, digital solutions — among them ScienceDirect, Scopus, Research Intelligence and ClinicalKey— and publishes over 2,500 journals, including The Lancet and Cell, and more than 35,000 book titles, including a number of iconic reference works. Elsevier is part of RELX Group, a world-leading provider of information and analytics for professional and business customers across industries. www.elsevier.com
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