Driving value throughout your Pure journey
We’re committed to making your Pure experience a successful one. The global Pure team consists of more than 100 highly-skilled professionals who ensure that you can maximize the value of Pure for your organization—right from the early implementation stage to its ongoing development and improvement as your needs evolve.
Implementation and support
Our implementation and support teams ensure you have an exceptional experience with Pure—from day one.
Experienced implementation team
We understand that transitioning to a new system is complex. That’s why implementing Pure involves a comprehensive onboarding process—including orientation calls, execution plans, and access to informative tools and help desk support.
Outstanding customer support
Our aim is to enable you to resolve any issues with your Pure system quickly and effectively—no matter where you are. Our self-service environment is curated to ensure you can find the assistance you need instantly, either via relevant information online or by reaching out to our global team of product specialists.
Toolkit and guides
To get you started on your Pure journey, we ensure that you and your fellow staff members can unlock its benefits from the get-go.
Our toolkit is designed to give you a comprehensive understanding of how the system works, empowering you to successfully roll out Pure on campus and support its adoption across your institution.
Interactive documentation embedded within the system allows all your teams—from researchers to library professionals and research managers—to get the most out of Pure.
We understand that Pure is most valuable when you use it to meet your specific goals. Pure Academy—a global online resource hub with live and recorded training sessions, how-to documentation, online webinars and master classes—helps you use Pure’s features to your advantage.
As your organization grows, its research needs evolve too. Our in-region customer consultants stay in touch with you, providing guidance on how you can optimize processes to derive more value from Pure, and ensure the continued success of your institution.
Reliable hosting options
Pure is all about saving you time and effort so you can focus on your core business. Each Pure installation is implemented as a full software as a service cloud solution. Elsevier hosts and maintains Pure on Amazon Web Services (AWS) globally, and Aliyun in China. This enables both automatic upgrades and client-requested or scheduled upgrades to the Pure system.
Robust information security
Securing your data is of utmost importance to us. Our robust information security program is designed to protect your institution’s information on multiple levels.
Dedicated security teams and ongoing staff training
Physical and logical authentications to protect customer data
Incident logging, monitoring and management
Streamlined disaster recovery processes
Industry-leading data security standards, rules and regulations
Based on industry best practices
Policies, standards and guidelines reviewed and updated regularly
ISO 27001 certified
Our policies, standards and guidelines are fully certified under ISO/IEC 27001:2013.
Pure evolves with you. We ensure that we’re prepared to meet your future needs by consistently exchanging ideas with you. Working together, we define, develop and implement the best RIMS for your institution. Our clients often join us as pilot development partners, having direct involvement in how Pure evolves.
Pure’s goal is to empower you with tools that help you unlock your research potential. Our product development teams draw on feedback received from you and the global Pure community to design and deliver features and functionalities that will continue to support you into the future. Almost 70% of Pure’s development roadmap is inspired by your requirements.
Pure International Conference
Continuous improvement is built on open communication. Our updated product roadmap is presented at the Pure International Conference held every year. Over 70% of our clients attend this annual user conference, which is curated to facilitate learning, sharing and networking among Pure users around the globe.
Learn more about our annual Pure International Conference.
Global user community
Building a trusted community of Pure users paves the path forward. Our global user community includes more than 10 user groups around the world that focus on exchanging experiences, and discussing local and global themes. We actively support our user groups and seek their opinions and expertise to further enhance the Pure experience.
University of Birmingham
University of Edinburgh
Copenhagen Business School
Coordinator of User Days
University of Helsinki
|German speaking||Eiken Fredricksen,|
Christian-Albrechts-Universität zu Kiel
|Award management||Jakob Puttinger,|
University of Vienna
|Belgium||Stefanie Van Rysseghem,|
Vrije Universiteit Brussel
|Elena Huerta Sanchez,|
VUB, Coordinator of User Sessions
|The Netherlands||Frank Diepmaat,|
Liaison for User Group
University of Minnesota
University of Western Australia
|Russian speaking||Ivan Grigoriev,|
St Petersburg State University
|Hong Kong||Roger Wong,|
City University of Hong Kong
|Latin America||Victor Hugo Rocco Toloza,|
Universidad Andrés Bello
USIL Bibliometrics Division
Unlock your full research potential
Start your Pure journey to leverage the power of organized insight in your institution.