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Evolve terms and conditions

By using the Evolve website at (the "Site") or other products and services (including mobile applications) provided to you on, from or through the Site (“Product” or "Products"), you agree to (1) the Elsevier Terms and Conditions, and incorporated herein by reference,  (2) Elsevier's Privacy Policy, and incorporated by reference herein; and (3) these Evolve Terms and Conditions (collectively "Terms").  These Terms include any additional terms or products requirements applicable to the Products you use. If you do not agree to all of these Terms, do not use the Products.

Usage and/or Adoption Requirements

Some Products require the adoption and/or purchase of a textbook, workbook, and/or access code. You acknowledge and agree that you have adopted and/or purchased the required textbook(s) and/or access cards needed to access Products on this Site or your local learning management system.

You are responsible for any charges incurred to access the Site, such as telephone and other equipment charges, and fees charged by an Internet access provider or other third-party service.

Access Codes located in Access Cards

You understand that some Products including, but not limited to, Sherpath, Elsevier Adaptive Quizzing, Elsevier Adaptive Learning, Nursing Concepts Online, Resources, Online Courses, HESI Assessment, HESI Case Studies, HESI Practice Tests, HESI Patient Reviews, Simulation Learning System, Virtual Clinical Excursions, Virtual Medical Office, SimChart, SimChart for the Medical Office, Exam Review, and e-Books may require the use of access codes or purchase with your credit card to gain entry to protected content.


You understand that some Products may allow download of copyrighted content to your personal computer. As a registered user, you are granted a non-transferable, non-exclusive and revocable license to access copyrighted content that you download, and to reproduce and store portions of copyrighted content for your personal, non-commercial use, all according to the terms and conditions of this agreement. Additionally, you may view all copyrighted content of any and all downloads until such downloads expire; print and/or copy and paste digital pages for your personal, non-commercial use and reference in connection with your course work; personalize bookmarks and add personal notes; and display content within your classroom as part of instruction.

Evolve Platform - File Storage

Instructors are allowed up to 500 MB of storage space per course and registered users are allowed up to 50 MB of personal storage space on this Site upon approved adoption and/or registration of select Products. If this amount is exceeded, you will be notified via e-mail and must immediately remove enough materials to lower the size of file storage below the stated limit. If you do not comply, Elsevier reserves the right to suspend access to your account.

Evolve Platform - Product Archiving

Instructor-led courses that have not had any users enrolled into them within six (6) months from the course creation date will be removed from the Site, placed in an archive, and the instructor moved into a shared course with access to the same Elsevier content, if available. Any course that has not been accessed within a consecutive twelve (12) month period will be removed from the Site and placed in an archive. Courses will be stored in the archive for a period of one (1) year from the date of archive. If your course has been archived and you would like it reinstated you must submit a ticket at

Evolve Platform - Product Trials

Upon Elsevier approval, instructors may obtain either a 10-day or a 30-day trial of select Products on this Site only. Students may not be enrolled into trial Products during the duration of the trial. Upon expiration of the trial period the Products will be deleted from the Site unless you decide to adopt the Product. If you adopt the Product during and/or upon completion of such trial, you will be required to adopt the required textbook(s) and/or access cards, where applicable and require that all students taking your class purchase the required textbook(s) and/or access cards or packages, where applicable. Elsevier reserves the right to modify the length of the trial period at any time.

Evolve Platform - Deleted Content

Features of this Site allow instructors to hide or remove content distributed to students. Content that is deleted from a course cannot be retrieved at a later date. If content is accidentally deleted from a course, a request to recreate the content may be made through a ticket submission at Elsevier reserves the right to charge for recovery, deny any such request, or accept the request without any set timetable for completion.

Evolve Platform - Self-Study

Some Products on this Site offer self-study options that allow you access without the supervision of an instructor and without receiving college credit or continuing education credit. All self-study Products are provided only on this Site  and may expire after an indicated timeframe. Elsevier reserves the right to charge for Product renewals, discontinue, or change the Site  or its availability to you, at any time without notice.

Evolve Platform - FERPA

To the extent that Elsevier accesses “education records” subject to the Family Educational Rights and Privacy Act, 20 U.S.C. 1232g et seq., and the regulations promulgated thereunder, as amended (“FERPA”), Elsevier shall be considered a "school official" with “legitimate educational interests” in such “education records,” as those terms have been defined under FERPA, and will comply with its obligations under FERPA.

Other Platforms

Some Products on this Site are available for download through certain local institutional learning management system platforms. You understand that since such Products will be running on your local system rather than this Site, student account creation and course enrollment must be performed by your local institution and not Elsevier. Any problems related to system and/or product access should be directed to your local technical system support resources.

Postings In Your Name

Your postings shall be accompanied by your real name and shall not be posted anonymously. Notwithstanding the previous sentence, if the applicable registration page for your participation in an interactive area allows you to create a screen name, you may select and use a screen name that is not your real name, provided that you use your real name when registering for participation in the interactive area. Participants in interactive areas shall not misrepresent their identity or their affiliation with any person or entity.


Evolve® is a registered trademark of Elsevier Inc. in the United States and other jurisdictions. NCLEX®, NCLEX-RN®, and NCLEX-PN®, are federally registered trademarks and service marks of the National Council of State Boards of Nursing, Inc. ExamView® federally registered trademark of Turning Technologies. All other trademarks appearing on this Site are the property of their respective owners.


You can obtain a refund or credit for purchases of instant access digital Products within two (2) business days of your purchase through the Site by calling our Customer Support Team at +1 (800) 222-9570. After this period Elsevier will not issue a refund or credit.


You may return print books and electronic Products (excluding instant access digital Products or Products purchased within a package) within thirty (30) days from the invoice date for a full refund. These items must be in saleable condition. You will be responsible for and will pay the cost of returning the items to us by the same method as they were delivered. The items will be returned at your risk.

Updated 23 April 2018