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Conditions of sale for books and book-related electronic products

*with the exception of MD Consult and ScienceDirect

Where to Place Your Orders, Queries and Claims

Orders, queries and claims for Elsevier books and book related electronic* products should be addressed to your nearest Customer Support & Sales   Office. There is one exception: all titles originating from our office in Issy les Moulineaux should continue to be ordered from Elsevier Masson SAS - France (see under French Office).

Books and book related electronic* products will be invoiced only in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP) depending on the geographical location of the "send to" address of the customer (see under Invoicing Currencies).

Payment by bank transfer, cheque, credit card and pro-forma is accepted (see under Payment Details).

Invoicing Currencies

Books and book related electronic* products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas, Asia Pacific and all other countries. EUR prices apply in Europe. GBP prices apply to the UK.

Orders are confirmed either by invoice or notification. In accepting the delivery, the purchaser agrees with our conditions of sale. Until complete payment has been received, goods remain the property of the publisher.

Customers Resident in the EU and VAT

Non-Value Added Tax (VAT) registered customers in the European Union (EU) should add the appropriate VAT rate applicable in their country to the prices. VAT-registered customers should include their VAT registration number with their order. In all other countries local taxes may apply.

Basic Terms of Trade

A discount, at the discretion of the publisher, is granted to trade customers. A surcharge will be added for postage, packing and handling, unless otherwise stated in the order forms. More detailed information is available from your nearest Customer Support & Sales   Office.

Continuation Orders

Your continuation orders must state clearly:

1. that the order is a subscription to one of our book Series;

2. the volume with which you want to start.

Special conditions are offered for complete sets of certain established book Series. Please contact your nearest Customer Support & Sales   Office. If you place "drop-ship" orders please give the client's complete address, telephone number, fax number, e-mail address and order reference, to enable identification by the ordering department in large institutions.

Standing Orders

For trade customers, standing orders and selective standing orders are gladly accepted and supplied against preferential terms. For more information please contact your nearest  Customer   Support & Sales Office.

Dispatch Options

USA and Canada:
Unless otherwise stated, all deliveries in the USA are made by Airborne Ground Service. Additional charges will be invoiced for all other methods of shipments including UPS Next Day, Second Day, Consignee Billing or Fed-Ex. The preferred method of shipping to Canada  is Book Rate.

Asia:
Deliveries are made by DHL consolidation shipping services, DHL, or UPS courier.

All Other Countries:
Deliveries are made by standard mail. Priority Mail, Express Delivery, Courier Service. Registered mail is no longer available.

All deliveries to air-freight agents for consolidated air freight to overseas destinations will be made by nominated carriers. Shipment by registered book post is compulsory for Italy. Additional charges will be invoiced in the case of all above-mentioned alternatives to standard mail.

Claims

For claims against titles which have already been invoiced, please always mention the invoice number and date. We can only accept claims if they are made within three months after the date of invoice by customers in Europe, and within six months after the date of invoice by customers in the rest of  the world. Please send claims to your nearest Customer Support & Sales   Office.

Returns: US/Canada Resellers and Booksellers (effective June 1, 2017)
All returns to Elsevier must meet all of the following applicable criteria.

1. Preauthorization.  Before making any return a request for authorization must be made by contacting Elsevier Customer Service at ReturnsAuthorization@elsevier.com. To be considered for approval your intended return must meet the requirements listed below. If approval is granted a copy of the authorization must be included in each carton.  To submit for preauthorization please include in your email:
a. Account number
b. Invoice reference
c. ISBN (s)
d.Quantity of each ISBN
2. Product returns are only accepted for Product(s) purchased directly from Elsevier for a period of fifteen (15) months after the date of purchase with proper invoice information; otherwise Products will be credited at fifty percent (50%) of the invoice referenced purchase price.
3. A packing list referencing the Elsevier invoice number or a copy of the original invoice must be included with each return.  If the customer does not reference the original invoice, zero credit will be issued.
4. Elsevier Product(s) must be new, unmarked and packaged to insure receipt in a condition suitable for new product resale.
5. Out of print titles must be received within 90 days following the out of print date. Product titles going out of print are announced 90 days prior to the out of print date on http://www.virtuale.elsevier.com under the VirtualE! News tab.
6. When making a multiple carton return, please include the packing list information referencing the Elsevier invoice in each carton and mark the outside of each carton in the shipment and the total number of cartons in the shipment. (Example: “1/4”, “2/4”, “3/4”, etc.)
7. Products may be consolidated for return.  All products must be returned freight prepaid via a traceable method.
8. Claims for Products damaged in transit and order shortages must be reported to Elsevier within sixty (60) days.
9. In case of dispute of delivery or receipt of the return shipment, the Distributor’s carrier must be able to provide a dated, named and signed document as proof that the return has been delivered to and received by the warehouse.
10. The terms of this Returns Policy cannot be modified without a mutually signed amendment to this Agreement.
11. Non-compliance with the Returns Policy may lead to return of products to the Distributor at the Distributor’s expense or result in in a zero credit amount.
12. Non-US editions cannot be returned to the US warehouse in Linn, Missouri and any such return will result in zero credit.

Returns - All other USA Customers:
1. Returns accepted on product purchased directly from Elsevier only.
2. Customers may return product 30 days past the invoice date.
3. A copy of the original Elsevier invoice must accompany each return.
4. Products must be  new, unmarked and packaged to insure receipt in condition suitable for resale.
5. Products with manufacturing defects are accepted for return regardless of date purchased.
6. Claims for product damaged in transit must be reported to Elsevier within 60 days.
7. Ship all returns, freight  prepaid via traceable method. Airborne, UPS, Federal Express. United States Postal Service is not a traceable shipping method.

Returns Address:
Elsevier Distribution Center
Highway 50 East
Linn, MO 65051
USA

Returns Asia customers:
Please contact Customer Service Asia Pacific for Returns Authorizations for APAC customers.

There is one exception:
All books and electronic products originating from our office in Issy les Moulineaux should continue to be returned to Elsevier Masson SAS.

French Office: Books
All books originating from our office in France should continue  to be ordered from:

Elsevier Masson SAS
62 rue Camille Desmoulins
92442 Issy les Moulineaux cedex
FRANCE
Tel : +33 1 71 16 55 99
Fax : +33 1 71 16 55 77
Email : infos@elsevier-masson.fr

Elsevier Books and Book Related Electronic* Products: Representative Office/Stockholding Sole Agents

Australia, New Zealand and Fiji

All orders from Australia, New Zealand and Fiji should be sent to our Representative Office in Australia:

Elsevier Australia
30-52 Smidmore Street
2204 Marrickville, NSW
Australia
Tel: (+61) 02 95178999
Fax: (+61) 02 95172249
E-mail: customerserviceau@elsevier.com

Morocco (except for Pergamon imprint titles):

Librairie Internationale
P.O. Box 302
Rabat
Morocco

Elsevier Books and Book Related Electronic* Products: Payment Details

For customers in the UK:
1. Remit the GB Pounds (GBP) amount to our account 95800379 sort code 60-00-01 at the Natwest Bank 21 Lombard St., London, EC3P 3AR, UK (SWIFT-address: NWBKGB2L, IBAN: GB71NWBK6000195800379).
2. Send a cheque (in GBP), payable to Elsevier, to: P.O.  Box 1270, 1000 BG Amsterdam, The Netherlands.
3. Pay by credit card - contact your nearest Regional Sales Office for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying  by credit card, please include with your order: the type of card, the card number, the expiry date and the signature.
4. Pay by Switch card (GBP only) - contact your UK Regional Sales Office for details. When paying by Switch,  please include with your order the card number, the expiry date and the signature.
5. Pay by pro-forma: an invoice will be sent to you; upon receipt of payment the product will be delivered.

For customers in Europe:
1. Remit the euro (EUR) amount to our account 62.30.60.493, Hollandsche Bank Unie N.V., Rotterdam, The Netherlands (SWIFT-address HBUANL2R).
2. Send a cheque (in EUR), payable to Elsevier, to: P.O. Box 1270, 1000 BG Amsterdam, The Netherlands.
3.  Pay by credit card - contact your nearest Regional Sales Office for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include with your order: the  type of card, the card number, the expiry date and the signature.

For customers in the USA:
1. Remit the US dollar (USD) amount to our account 62.65.07.634, Hollandsche Bank Unie N.V., Rotterdam, The Netherlands (SWIFT-address HBUANL2R).
2. Send a cheque, payable to Elsevier, to: P.O. Box 7247-7682, Philadelphia, PA 19170-7682, USA.
3.  Pay by credit card - contact your nearest Regional Sales Office for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include with your order: the  type of card, the card number, the expiry date and the signature.

For customers in the rest of the world:
1. Remit the US dollar (USD) or GB pound (GBP) amount to our account 62.65.07.634, Hollandsche Bank Unie N.V., Rotterdam, The Netherlands (SWIFT-address HBUANL2R).
2. Send a cheque, payable to Elsevier, to: P.O. Box 1270, 1000 BG Amsterdam,  The Netherlands.
3. Pay by credit card - contact your nearest Regional Sales Office for details. The following credit cards are accepted: American Express; Eurocard/Access/MasterCard; Visa. When paying by credit card, please include  with your order: the type of card, the card number, the expiry date and the signature.