Customer Care and Technical Support

Below are the contact numbers and email for our Clinical Solutions customer support teams by product.

Product
Support Phone
Online Support
Care Planning 1-866-580-7519
1-616-530-9206
careplanningcommunication@elsevier.com
ClinicalKey (Institutional) 1-888-615-4500 Click Here
ClinicalKey (Individual) 1-888-615-4500 Click Here
Clinical Pharmacology powered by ClinicalKey 1-888-615-4500 Click Here
ClinicalKey for Nursing 1-888-615-4500 Click Here
Clinical Skills 1-866-344-2088 customercare@elsevier.com
Elsevier Performance Manager 1-866-344-2088 customercare@elsevier.com
Clinical eLearning 1-866-344-2088 customercare@elsevier.com
DirectCourse 1-866-344-2088 customercare@elsevier.com
RCC eLearning 1-866-344-2088 customercare@elsevier.com
Home Health Care 1-866-344-2088 customercare@elsevier.com
Policy Navigator 1-866-344-2088 customercare@elsevier.com
Interactive Patient Education 1-800-694-6669 PEcustomercare@elsevier.com
Health Library 1-800-694-6669 support@exitcare.com
Order Sets 1-866-344-2088 customercare@elsevier.com
RADPrimer 1-801-485-6500 http://help.elsevier.com/app/answers/list/p/10441
StatDx 1-801-485-6500 http://help.elsevier.com/app/answers/list/p/10272
ImmunoQuery 1-801-485-6500 http://help.elsevier.com/app/answers/list/p/10442
ExpertPath 1-801-485-6500 http://help.elsevier.com/app/answers/list/p/10440
ToxEd 1-866-344-2088 customercare@elsevier.com
ProspectoRX 1-866-344-2088 customercare@elsevier.com
Clinical Measures 1-866-344-2088 customercare@elsevier.com
Formchecker 1-866-344-2088 customercare@elsevier.com
Gold Standard Drug Database 1-866-344-2088 (1st line) customercare@elsevier.com
Med Alternatives 1-866-344-2088 customercare@elsevier.com
Predictive Acquisition Cost 1-866-344-2088 customercare@elsevier.com
RX Price Verify 1-866-344-2088 customercare@elsevier.com
Journals Consult US: toll-free: +1 (888) 615-4500
International: +1 (314) 447 8068
https://service.elsevier.com/app/home/supporthub/sciencedirect/
Procedures Consult US: toll-free: +1 (888) 615-4500
Europe, Middle East and Africa:
+31 (0) 20 485 3767
Asia & Pacific:+65 6349 0222
Japan: +81 (3) 5561 5035
https://service.elsevier.com/app/answers/detail/a_id/17532/