Customer Care and Technical Support

Below are the contact numbers and email for our Clinical Solutions customer support teams by product.

Product
Support Phone
Online Support
Care Planning1-866-580-7519
1-616-530-9206
careplanningcommunication@elsevier.com
ClinicalKey (Institutional)1-888-615-4500Click Here
ClinicalKey (Individual)1-888-615-4500Click Here
Clinical Pharmacology powered by ClinicalKey1-888-615-4500Click Here
ClinicalKey for Nursing1-888-615-4500Click Here
Clinical Skills1-866-344-2088customercare@elsevier.com
Elsevier Performance Manager1-866-344-2088customercare@elsevier.com
Clinical eLearning1-866-344-2088customercare@elsevier.com
DirectCourse1-866-344-2088customercare@elsevier.com
RCC eLearning1-866-344-2088customercare@elsevier.com
Home Health Care1-866-344-2088customercare@elsevier.com
Policy Navigator1-866-344-2088customercare@elsevier.com
Interactive Patient Education1-800-694-6669PEcustomercare@elsevier.com
Health Library1-800-694-6669support@exitcare.com
Tonic1-800-694-6669support@exitcare.com
Order Sets1-866-344-2088customercare@elsevier.com
RADPrimer1-801-485-6500support@radprimer.com
StatDx1-801-485-6500AmirsysSupport@Elsevier.com
ImmunoQuery1-801-485-6500support@amirsys.com
ExpertPath1-801-485-6500support@expertpath.com
ToxEd1-866-344-2088customercare@elsevier.com
ProspectoRX1-866-344-2088customercare@elsevier.com
Clinical Measures1-866-344-2088customercare@elsevier.com
Formchecker1-866-344-2088customercare@elsevier.com
Gold Standard Drug Database1-866-344-2088 (1st line)customercare@elsevier.com
Med Alternatives1-866-344-2088customercare@elsevier.com
Predictive Acquisition Cost1-866-344-2088customercare@elsevier.com
RX Price Verify1-866-344-2088customercare@elsevier.com
Journals ConsultUS: toll-free: +1 (888) 615-4500
International: +1 (314) 447 8068
usinfo@elsevier.com

Procedures Consult subscribers can find support by region:

Americas (United States, Canada, Central America and South America):
Online or by phone +1 (888) 615-4500 (toll-free in U.S.)
Telephone service hours: Monday through Friday 8:00 am-8:00 pm CST

Europe, Middle East and Africa:
Online or by phone: +31 (0) 20 485 3767
Telephone service hours: Monday through Friday 9:00 am-6:00 pm GMT+1, (Amsterdam office)

Asia & Pacific:
Online or by phone +65 6349 0222
Korean subscribers can find online support here.
Telephone service hours: Monday through Friday 9:00 am-6:00 pm SST (Singapore office)

Japan:
Online, via email, or by telephone: +81 (3) 5561 5035
Telephone service hours: Monday through Friday 9:30 am-5:30 pm JST (Tokyo office)