Customer Care and Technical Support

Below are the contact numbers and email for our Clinical Solutions customer support teams by product.

Reference and Decision Support

ProductPhone SupportEmail SupportOnline Support
ClinicalKey
ClinicalKey Australia
ClinicalKey Japan
Call HereEmail HereClick Here
ClinicalKey France Call HereEmail HereClick Here
ClinicalKey EspañolCall HereEmail HereClick Here
ClinicalKey for Nursing
ClinicalKey for Nursing Australia
Call Here Email HereClick Here
Clinical Pharmacology powered by ClinicalKey Call Here Email HereClick Here
ClinicalKey Medical EducationCall HereEmail HereClick Here
ExpertPath Call Here Email HereClick Here
ImmunoQuery Call Here Email HereClick Here
RADPrimer/PathPrimer Call Here  Email HereClick Here
STATdx Call Here Email HereClick Here


Learning and Competency Management

ProductPhone SupportOnline Support
Clinical eLearning 1-866-344-2088 Click Here
Clinical Skills 1-866-344-2088 Click Here
DirectCourse 1-866-344-2088 Click Here
Elsevier Performance Manager 1-866-344-2088 Click Here
Home Health Care 1-866-344-2088 Click Here
RCC eLearning 1-866-344-2088 Click Here


Patient Engagement

ProductPhone SupportOnline Support
Interactive Patient Education 1-800-694-6669 PEcustomercare@elsevier.com
Health Library 1-800-694-6669 PEcustomercare@elsevier.com


Drug Information

ProductPhone SupportOnline Support
Clinical Pharmacology 1-866-344-2088 customercare@elsevier.com
Gold Standard Drug Database 1-866-344-2088 customercare@elsevier.com
Gold Standard Drug Information 1-866-344-2088 customercare@elsevier.com
ProspectoRx 1-866-344-2088 customercare@elsevier.com
Rx Price Verify 1-866-344-2088 customercare@elsevier.com

Clinical Practice

ProductPhone SupportOnline Support
Care Planning 1-866-580-7519
1-616-530-9206
careplanningcommunication@elsevier.com
Order Sets 1-866-344-2088 customercare@elsevier.com