The Gold Standard in Customer Service

From sales to implementation to customer service, Elsevier’s team is committed to maximizing the positive impact our solutions bring to you and your organization. Whether you’re adopting our products for the first time or are a long time customer, you can expect to receive responsive, personalized service that sets the standard higher.

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We begin with discovery calls to ensure Gold Standard Drug Database meets your needs. An implementation manager, scheduled follow-ups and clinical/technical resources are included in each customer contract. We are readily available by email, phone, web conference and/or onsite, and offer unlimited virtual implementation services.

Customer support

A multi-tiered approach ensures all of your needs are promptly addressed and resolved. A cross-functional team provides escalating support for non-urgent clinical or technical inquiries or issues. Critical care support is available 24/7/365 for urgent issues. Elsevier provides ongoing status updates until your question or issue is fully resolved.

Insight & Planning

Our executive and product management teams also welcome the opportunity to engage with you for ongoing solution development and strategic planning discussions.