Healthcare Quality in our Changed World
1 July, 9 PM SGT/ 2 PM BST / 8 AM CDT
As we enter the recovery phase, we need to understand the purpose and learn from the response so that we can improve and be prepared for the next emergency. Recovery is a two-pronged approach. First, it is about restoring and returning systems and resources so that you can provide services. Second, it is about building and strengthening services. The four steps of the recovery phase include:
- Identify and prioritize the gaps
- Improve the process
- Update hospital protocols and emergency plans
- Train our staff
COVID-19 has reinforced the criticality of established quality practices, as well as introduced some of the new normal skills that we need to incorporate such as collaboration, data analytics and change management.
Dr Kathy Leonhardt. Principal Consultant, Joint Commission International
Dr. Kathy Leonhardt is Board Certified in Preventive Medicine with over 25 years of health care administration, leadership and research in both the public and private health care setting.
Dr. Leonhardt has held leadership roles in quality, patient safety and patient experience. Her positions included Vice President of Clinical Quality and Patient Safety Officer of a large integrated health system in Wisconsin, responsible for the development, implementation and evaluation of the quality and patient safety programs. Dr. Leonhardt has served as Vice President of Patient Experience, where she developed the strategy and tactics for patient-centered care processes, education, clinician coaching and measurement. Her work in the public sector includes government health care agencies as well as non-profit organizations.
Dr. Leonhardt’s knowledge and expertise includes patient safety; infection prevention; process improvement; team training and leadership; patient- and family-centered care. She conducted research in the areas of infection prevention, patient safety, medication safety and public health. Dr. Leonhardt has published and presented extensively. She has appointments at academic institutions where she is a lecturer, advisor and preceptor to students and residents.