Improving patient journey in the hospital with digital services

24 June, 8 PM SGT / 1PM BST

Key takeaways:

In starting their digital transformation journey, the Pohjola Hospital prioritized two key measures that had direct influence on the return to work and the customer experience. Some key learnings to consider when pushing for digital services in the organization include

  • Listen, observe, learn
  • Break siloes and build bridges
  • Choose your metrics, be consistent
  • Don’t push technology, push better outcomes

Speaker: Päivi Salo, IT & Marketing Director Pohjola Hospital, Finland


Päivi Salo is IT and Marketing Director and leads digital transformation initiatives at Pohjola Hospital in Finland. She has a solid record of accomplishment in creating digital services that improve patient experience and increase seamless collaboration between patients and care providers throughout the patient journey. She drives innovation and adaptation of digital technology by working in the conjunction of people, processes and technology. She has proven that the potential in digital technology can be best unleashed only by rethinking the care processes and by involving the patients and the care providers in the planning and design phase of the digital services.

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