Improving patient journey in the hospital with digital services

24 June, 8 PM SGT / 1PM BST

Digitization has the potential to impact every aspect of care delivery and operations; enabling smarter choices, efficient utilisation of time and resources, and allowing more time spent on patient interaction at the point of care. To implement a successful digitization process, it required investment of time, effort to break down the silos in the hospitals and find the right balance to collaborate between patient and care providers through the patient journey.Rethinking the patient journey – what’s goes behind the design process in Pohjala Hospital and what’s their change management protocol?

Speaker: Päivi Salo, IT & Marketing Director Pohjola Hospital, Finland


Päivi Salo is IT and Marketing Director and leads digital transformation initiatives at Pohjola Hospital in Finland. She has a solid record of accomplishment in creating digital services that improve patient experience and increase seamless collaboration between patients and care providers throughout the patient journey. She drives innovation and adaptation of digital technology by working in the conjunction of people, processes and technology. She has proven that the potential in digital technology can be best unleashed only by rethinking the care processes and by involving the patients and the care providers in the planning and design phase of the digital services.

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