Security Supervision and Management

Security Supervision and Management

The Theory and Practice of Asset Protection

3rd Edition - November 6, 2007

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  • Editor: Sandi Davies
  • eBook ISBN: 9780080553993

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The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management Training/Certified in Security Supervision and Management (CSSM) Program at IFPO. The CSSM was designed in 1988 to meet the needs of the security supervisor or senior protection officer. The book has enjoyed tremendous acceptance and success in the past, and the changes in this third edition, vetted by IFPO, make it still more current and relevant. Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" in each chapter, and added information on related resources (both print and online).

Key Features

  • Completion of the Security Supervision and Management Program is the initial step toward the Certified in Security Supervision and Management (CSSM) designation
  • Over 40 experienced security professionals contribute chapters in their area of specialty
  • Revised throughout, and completely updated with 14 new chapters on topics such as Leadership, Homeland Security, Strategic Planning and Management, Budget Planning, Career Planning, and much more
  • Quizzes at the end of each chapter allow for self testing or enhanced classroom work


International Foundation for Protection Officers (IFPO) for the Certified in Security Supervision and Management (CCSM) candidates; Colleges and universities offering undergraduate or graduate degree programs in Security Management, Administration of Justice, Homeland Security or Emergency Management.

Table of Contents

  • Introduction
    Table of Contents
    Writer's Gallery-profiles of the contributors
    Dedication to IFPO Founder Ron Minion, MS, CPP, CPO
    Forward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers.
    Introduction-a discussion of the history of the text and the Security Supervision and Management Program.
    Protection Officer Code of Ethics-a discussion of the IFPO Code of Ethics
    Unit I Security and Asset Protection Principles
    Unit I-1 Evolving a Discipline of Security
    Unit I-2 The Future of Security
    Unit I-2 Appendix: The Future of Security Training
    Unit I-3 Key Terms and Concepts
    Unit I-4 Explaining Crime: Contemporary Criminological Theory
    Unit II Human Rescource Management
    Unit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge
    Unit II-2 Security Personnel Selection
    Unit II-3 Supervisory Characteristics and Expectations
    Unit II-4 Evaluation of Uniformed Protection Officers
    Unit II-5 Employee Motivation Theory and Application
    Unit II-6 Employee Discipline: Policy and Practice
    Unit II-7 Human Reliability
    Unit III Supervision
    Unit III-1 Personnel Deployment
    Unit III-2 Dealing with Difficult Employees
    Unit III-3 The Supervisor's Role in Handling Complaints and Grievances
    Unit III-4 Unethical Acts by Security Officers
    Unit III-5 Interpersonal Communications
    Unit IV Training and Development
    Unit IV-1 Training: Strategies, Tactics, and Challenges for Protection Managers
    Unit IV-2 Orientation for Security Officers
    Unit IV-3 Staff Training and Development
    Unit IV-4 Curriculum design
    Unit IV-5 Professional Certifications: Milestones of Professionalism
    Unit V Management and Leadership
    Unit V-1 Evolution of Management
    Unit V-2 Time and Stress Management
    Unit V-3 Project Management: An Overview
    Unit V-4 Company Policy and Procedures: The Security Supervisor's Primer
    Unit V-5 Total Quality Management
    Unit V-6 Leadership for Protection Professionals
    Unit VI Risk Management and Emergency Management
    Unit VI-1 Risk Management
    Unit VI-2 Why Accidents Happen: The Theories of Causation
    Unit VI-3 The Supervisor's Role in Safety
    Unit VI-4 Workplace Violence
    Unit VI-5 Critical Incident Management in the Post-9/11 Era
    Unit VI-6 Supervising During Emergencies
    Unit VI-7 Supervising During Special Events
    Unit VI-8 Security and Medical Response
    Unit VI-9 Outsourcing in Security
    Unit VI-10 Internal Loss
    Unit VII Physical Security and Technology
    Unit VII-1 Security Systems Design and Evaluation
    Unit VII-2 Statistical Analysis
    Unit VII-3 Security Technologies
    Unit VII-4 High-Technology Theft
    Unit VII-5 Designing Operations Control Centers
    Unit VIII Investigation
    Unit VIII-1 Managing Investigations
    Unit VIII-2 Developing Report Writing Ability in Subordinates
    Unit VIII-3 Testifying in Court
    Unit IX Customer, Client and Community Relations
    Unit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving Excellence
    Unit IX-2 The Supervisor's Role in Improving Customer Service
    Unit IX-3 Tenant Relations
    Unit IX-4 Uniforms and Image Projection for Protection Forces
    Unit IX-5 The Relationship Between Marketing and the Security Function
    Unit IX-6 Crime Prevention and Community Relations Strategies
    Unit IX-7 Public-Private Sector Liaison Programs
    Unit X Legal Aspects
    Unit X-1 Legal Aspects of Security
    Unit X-2 Managing/Supervising to Reduce Liability
    Unit X-3 Sexual Harassment
    Quizzes at the end of each chapter allow for self testing or enhanced classroom work

Product details

  • No. of pages: 584
  • Language: English
  • Copyright: © Butterworth-Heinemann 2007
  • Published: November 6, 2007
  • Imprint: Butterworth-Heinemann
  • eBook ISBN: 9780080553993

About the Editor

Sandi Davies

Sandi J Davies has served as the Executive Director of the International Foundation for Protection Officers (IFPO) for more than 25 years. She is the former Chairperson of the Security Services Council for ASIS International, and is currently a member of the Security Services Council and the Women In Security Council of ASIS International. Sandi has edited eight editions of The Professional Protection Officer, as well as all four editions of Security Supervision: Theory and Practice of Asset Protection.

Affiliations and Expertise

Executive Director, International Foundation for Protection Officers (IFPO)

About the Author


The International Foundation for Protection Officers (IFPO), headquartered in Naples, FL, was developed to facilitate the training and certification needs of first-time security officers and supervisors throughout the private and public security industry. It was registered as a nonprofit organization in January 1998, with offices in the United States and Canada. The Foundation works with corporations, colleges and protection professionals to develop professional growth opportunities for students and career security professionals.

IFPO publications include The Protection Officer Training Manual, now in its 7th edition, and Security Supervision and Management: The Theory and Practice of Asset Protection.

Affiliations and Expertise

International Foundation for Protection Officers, Naples, FL

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