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Supporting you throughout your Pure journey

We’re committed to making your Pure experience a successful one. The global Pure team consists of more than 100 highly-skilled professionals who ensure that you can maximize the value of Pure for your organization—right from the early implementation stage to its ongoing development and improvement as your needs evolve.

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Implementation and support

Our implementation and support teams ensure you have an exceptional experience with Pure—from day one.

Implementation and support

Experienced implementation team

We understand that transitioning to a new system is complex. That’s why implementing Pure involves a comprehensive onboarding process—including orientation calls, execution plans, and access to informative tools and help desk support.

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Outstanding customer support

Our aim is to enable you to resolve any issues with your Pure system quickly and effectively—no matter where you are. Our self-service environment is curated to ensure you can find the assistance you need instantly, either via relevant information online or by reaching out to our global team of product specialists.

Toolkit and guides

To get you started on your Pure journey, we ensure that you and your fellow staff members can unlock its benefits from the get-go.

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On-campus toolkit

Our toolkit is designed to give you a comprehensive understanding of how the system works, empowering you to successfully roll out Pure on campus and support its adoption across your institution.

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In-product guides

Interactive documentation embedded within the system allows all your teams—from researchers to library professionals and research managers—to get the most out of Pure.

Ongoing support

From live training sessions to scheduled upgrades, our ongoing support ensures you continue to meet your goals.

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Pure Certification Program

Are you a Pure administrator looking to enhance your skills? Get the most out of your subscription by enrolling in the free online Pure Certification program, designed to empower you with the skillset and resources to help onboard others at your institution.

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Pure certification

Dedicated consultants

As your organization grows, its research needs evolve too. Our in-region customer consultants stay in touch with you, providing guidance on how you can optimize processes to derive more value from Pure, and ensure the continued success of your institution.

Reliable hosting options

Pure is all about saving you time and effort so you can focus on your core business. Each Pure installation is implemented as a full software as a service cloud solution. Elsevier hosts and maintains Pure on Amazon Web Services (AWS) globally, and Aliyun in China. This enables both automatic upgrades and client-requested or scheduled upgrades to the Pure system.

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Trusted partnerships

Pure evolves with you. We ensure that we’re prepared to meet your future needs by consistently exchanging ideas with you. Working together, we define, develop and implement the best RIMS for your institution. Our clients often join us as pilot development partners, having direct involvement in how Pure evolves.

Product roadmap

Pure’s goal is to empower you with tools that help you unlock your research potential. Our product development teams draw on feedback received from you and the global Pure community to design and deliver features and functionalities that will continue to support you into the future. Almost 70% of Pure’s development roadmap is inspired by your requirements.

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Robust information security

Securing your data is of utmost importance to us. Our robust information security program is designed to protect your institution’s information on multiple levels.

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  • Organizational security: Dedicated security teams and ongoing staff training

  • Access controls: Physical and logical authentications to protect customer data

  • Operational security: Incident logging, monitoring and management

  • Business continuity: Streamlined disaster recovery processes

  • Compliance: Industry-leading data security standards, rules and regulations

  • Based on industry best practices: Policies, standards and guidelines reviewed and updated regularly

ISO 27001 certified

Our policies, standards and guidelines are fully certified under ISO/IEC 27001:2013.

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Pure International Conference

At the heart of our mission lies the commitment to foster a vibrant global community of Pure users. This dedication led us to establish the Pure International Conference in 2015. Year after year, we welcome hundreds of users spanning the global continent, coming together to share insights, experiences, and innovations.

Our conferences are a testament to the vibrant spirit of our community, offering a diverse range of tracks encompassing talks, panel discussions, workshops, poster sessions and masterclass training. Join us in strengthening this dynamic network of Pure enthusiasts.

Watch previous conferences 2022opens in new tab/window, 2021opens in new tab/window, 2020opens in new tab/window, 2019opens in new tab/window, 2018opens in new tab/window, 2016opens in new tab/window.

Global user community

Building a trusted community of Pure users paves the path forward. Our global user community includes more than 10 user groups around the world that focus on exchanging experiences, and discussing local and global themes. We actively support our user groups and seek their opinions and expertise to further enhance the Pure experience.

User group


Australia and New Zealand

Amanda Shepherd, Charles Sturt University

Award Management User Group

Jakob Puttinger, University of Vienna

Laura Turner, University of Manchester as Chair


Robby Pauwels, Vrije Universiteit Brussels (VUB)


Anne Thorst Melbye, University of Southern Denmark

Jens Damm Fledelius, Technical University of Denmark


Toni Raja-Hanhela, The University of Lapland

German Speaking

Eiken Friedrichsen, CAU Kiel

Steffen Grünler, University of Hamburg

Hong Kong

Cheuk Wai Li (Emil Li), The Education University of Hong Kong


Dror Berger, Inter-University Computation Center-IUCC & Tel Aviv University

The Netherlands

Frank Diepmaat, Tilburg University

Nick Veenstra, Eindhoven University of Technology

North America

Karen Ramsden, Montclair University

Bonnie Nelson, Research Triangle Institute

Russian Speaking

Ivan Grigoriev, St Petersburgh State University

South America

Victor Rocco, Andrés Bello University, Chile

Josmel Pacheco, USIL Bibliometrics Division

United Kingdom

Karen Kay, University of Birmingham

Damon Querry, University of Edinburgh