Customer Engagement and Learning Program (Europe North)

SciVal and Scopus

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As COVID-19 creates significant disruption to our work and personal lives, we understand that many of our traditional engagement and support activities with our customers are now limited or suspended. The Customer Engagement and Learning Program (Europe North) aims to support customers across northern Europe in their role, by optimizing their resources, to deliver for their institutions.

Program Objective

The Customer Engagement and Learning Program (Europe North) aims to support Elsevier customers across north Europe and, in turn, help them deliver for their institutions.

The program comprises the following activities and trainings which have been modified due to national COVID-19 restrictions and guidelines.

  • Adviser Workshops
  • User Group Sessions
  • Certification Programs
  • Researcher Support

Customers can opt to sign up for these activities which are in addition to the existing support given by their Customer Consultants. The program is a blend of webinars, offline learning, real-time workshops and customer presentations. The topics and content have been agreed in partnership with members of each regions’ user group Steering Committees. The countries supported with this engagement activity are UK, Ireland, Benelux, Denmark, Iceland, Norway, Sweden and Finland.

Adviser Workshops

The Adviser Workshops are a mix of presentations, discussions and hands on trainings designed to help improve the skills of existing SciVal and Scopus users. We propose making the learning experience more active for participants by flipping the learning approach to involve:

  • Bitesize video content, case studies and a self-assessment checklist provided in advance of scheduled online workshops;
  • 60min workshops focussing on sharing experience and identifying appropriate follow-up steps (max 8-12 customers).
  • Each workshop will run six times over 3 days and focus on one topic.

This flipped model learning facilitates specific learnings/topics and optimizes the contact time between the Customer Consultants and the customers in the live workshop. Sessions will be facilitated by Elsevier staff.

A further round of workshops will run in October. Details will be uploaded here.

User Groups Sessions

The virtual user groups are open to all existing Scopus and SciVal customers in *Northern Europe and feature customer presentations highlighting current best practices, as well as relevant content and product roadmaps delivered by Elsevier staff.

Over three days there will be nine plenary User Group Sessions, all available as single sign up webinars. Depending on your interest or role you can chose from topics such as Collaboration or APIs, as well as the product roadmaps and customer case studies.

The Elective Workshops take place in the afternoons and fall outside the formal User Group Sessions. These are interactive workshops, led by the Elsevier team, and will focus on specific regional topics, frameworks or policy. These workshops are also available as single sign up meetings, but owing to the interactive nature, capacity is limited.

We are very pleased to announce confirmed speakers from the London School of Economics, Royal College of Surgeons in Ireland, University of Liverpool, University of Groningen, as well as GlaxoSmithKline and Tecnológico de Monterrey.

These sessions are delivered virtually, are free to attend, but require registration.

WhenTuesday 15th September to Thursday 17th September (select the sessions of interest to you)
WhatUSER GROUP SESSIONS (delivered via Zoom Webinar)
ELECTIVE WORKSHOPS (delivered via Zoom Meetings)
WhoSciVal and Scopus Customers in North Europe (UK, Ireland, Benelux and Nordic countries)
WhyOptimize solutions, learn from peers, engage with the community
WhereVirtual. Free to attend. Registration required.

You can view the AGENDA (some sessions subject to confirmation) or continue directly to REGISTER HERE.

*Northern Europe: UK, Ireland, Benelux, Denmark, Iceland, Norway, Sweden and Finland.

Online learning and upskilling

Scopus Certification Program (SCP)

The six-week online training program covers six modules: Topical Search, Author Identity, Metrics, Scopus APIs, Institutional Insights and User Outreach. There is no fee for the program, but we are asking for a commitment to the training and your cohort. The total time commitment is approximately six hours: one hour per week as modules are released for six weeks. You can complete the work on a day or time convenient for you. If you are short on time one week, you can catch up the following week.

Find out more about the program on the Library Connect website.

As a Scopus certified librarian, you will have a special opportunity to:

  • Gain insight into research sources, collaboration and metrics
  • Establish and evolve user programs for your library users
  • Develop new skills and competencies in research discovery and evaluation
  • Share your learning experience to advance librarian opportunities and development

NEXT COHORT:  2nd November. Located in UK or Ireland Register here

NEXT COHORT: 2nd November. Located in the Nordics or Benelux Register here

*Already ‘Scopus Certified’? Please take this short survey to help us identify priorities for future Scopus trainings.*

Research Data Management Librarian Academy (RDMLA)

The RDMLA, a free online professional development program for librarians, information professionals and other professionals, is now available and will provide opportunities for individuals to develop research data management skills.

The RDMLA is intended primarily for librarians but is also applicable for researchers. The program consists of eight units, which can be taken in sequence or at the user’s choice separately. Each unit takes an average of an hour to complete and consists of videos, slides, demonstrations, reading resources and self-assessments.

The RDMLA and accompanying background information can be found here:

Researcher Support

Engaging with your researchers has never been more essential than now. Please find some useful resources to share with researchers in your institution.

Researcher Academy

The Elsevier Researcher Academy has been developed in cooperation with global experts.

Free e-learning resources for researchers: academic skills and research careers.

Scopus Advisor Community

Scopus Advisors can support their peers with literature discovery and citation metrics questions. Join the Scopus Advisor Community: a global network of researchers helping researchers.


Matt Walker

Dr Matt Walker: I am a Senior Consultant with Elsevier and support customers in England. I have almost 20-years experience supporting R&D and previously worked in Research Administration and Programme Management at the universities of York and Manchester.

Michaela Kurschildgen:

Michaela Kurschildgen: I am a Customer Consultant at Elsevier for the UK & Ireland and conducting a wide range of consulting sessions on Scopus, ScienceDirect and Mendeley and how to improve a research paper and get it accepted by a scholarly journal.

Sahar Abuelbashar is a Research Intelligence Customer Consultant for Elsevier, supporting customers in the UK on the responsible use of Elsevier’s Research Intelligence Solutions. Prior to this Sahar spent over four years at the University of Sussex, where she advised and reported on the responsible use of bibliometrics data to support the university’s research strategy.

Denis Reidy

Dr Denis Reidy is a Research Intelligence Customer Consultant for all Ireland, Scotland and Wales. He joined Elsevier in 2009, working with the Reaxys chemistry database product. After taking leave from Elsevier to complete a M.Sc. in Performance and Sports Psychology, returned to Elsevier in May 2018 as a Customer Consultant

Zsofia Buttel

Zsofia Buttel is a Research Intelligence Customer Consultant for the Nordics & Benelux region. She is working closely with academic, governmental and corporate customers, supporting them to inform strategic research planning, using Elsevier’s solutions.

Mohamed Gaafar

Mohamed Gaafar: I’ve been working with Elsevier for more than 5 years helping researchers and librarians to best use products like ScienceDirect, Scopus and Mendeley. My goal as a Customer Consultant is to maintain customer success using Elsevier products.

Rupal Malde

Rupal Malde has been working for Elsevier for 11 years and is the Customer Consultant for UK South & Wales for academic and government clients. Her product portfolio is Science Direct, Scopus and Mendeley.