Writing for Interaction

1st Edition

Crafting the Information Experience for Web and Software Apps

Print ISBN: 9780123948137
eBook ISBN: 9780123948441
Imprint: Morgan Kaufmann
Published Date: 5th April 2013
Page Count: 292
53.59 + applicable tax
38.95 + applicable tax
30.99 + applicable tax
49.95 + applicable tax
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Institutional Access


Writing for Interaction focuses on the art of creating the information experience as it appears within software and web applications, specifically in the form of user interface text. It also provides strategies for ensuring a consistent, positive information experience across a variety of delivery mechanisms, such as online help and social media.

Throughout this book, you'll learn simple techniques for writing consistent text with the right tone, how to select content delivery mechanisms, and how straightforward, clear layouts help your customer interact with your application. Divided into five sections, the book completely covers the information experience design process from beginning to end. You'll cover everything from understanding your users and their needs, to creating personas, designing the IX strategy, creating your information, and evaluating the resulting information experience. This is your one-stop reference for information experience!

Key Features

  • Illuminates writing principles and practices for use in interactive design
  • Includes examples, checklists, and sample processes, highlighting practical approaches to designing the information experience
  • Provides the complete picture: understanding customer needs, creating personas, and writing the text appearing within the user interface


Technical Writers; UX Professionals; Content Strategists

Table of Contents

  • Acknowledgments
  • About The Author
  • Introduction

    • Who is This Book For?
  • Section 1: Introducing Writing for Interaction

    • Section 1. Introducing Writing for Interaction
    • Chapter 1. Introducing the Information Experience

      • Introduction
      • What is the Information Experience?
      • Summary
    • Chapter 2. Design and Development Models and Processes

      • Introduction
      • What are Design and Development Models?
      • Development Models
      • Development Model Phases and Information Experience Design
      • Working as a Team
      • Using a Team Decision Matrix
      • Summary
  • Section 2: Understanding User Needs

    • Section 2. Understanding User Needs
    • Chapter 3. Getting to Know Your Users

      • Introduction
      • Understanding Your Users
      • Identifying Your User Types
      • Business Applications and Their Users
      • Consumer Applications and Their Users
      • Summary
    • Chapter 4. Gathering Data about Your Users

      • Introduction
      • Gathering the User Data
      • Creating User Surveys
      • Site Visits
      • Focus Groups
      • Talking to Customer Support
      • Gathering Information From the Internet
      • Analyzing Your Data
      • Summary
    • Chapter 5. Creating Your Personas

      • Introduction
      • Creating the Task List
      • Categorizing User Tasks
      • Mapping Tasks and Categories to Target Users
      • Creating User Scenarios
      • Creating the Persona Biographies
      • Summary
  • Section 3: Designing Your Information Experience Strategy

    • Section 3. Designing Your Information Experience Strategy
    • Chapter 6. Understanding User Reading Patterns

      • Introduction
      • How Do Users Interact with Online Text?
      • What the Research Tells


No. of pages:
© Morgan Kaufmann 2013
Morgan Kaufmann
eBook ISBN:
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"Here [Lior] explains how to design and create the content that customers rely on to interact with a software application successfully — such as the labels on virtual buttons to click, or step-by-step instructions displayed on pages. The information would be useful for technical writers and instructional designers, or whoever on the development team is responsible for writing, editing, or reviewing the user interface text."--Reference & Research Book News, October 2013