Voice Interaction Design

Voice Interaction Design

Crafting the New Conversational Speech Systems

1st Edition - December 13, 2004

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  • Author: Randy Harris
  • eBook ISBN: 9780080474809

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From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever. Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave.

Key Features

*Loaded with examples and practical synopses of the best practice.

*An ideal combination of conceptual base, practical illustrations, and "how-to" advice—for design and for the entire design process.

*Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.


User interface designers, usability engineers, and others responsible for voice/speech interaction systems for all types of products--including computer software and other products for sight-impaired users.

Table of Contents

  • Introduction; Speech; Sound and meaning; Doing things with words; Conversation; Glue; Diction; Crafting voice interfaces; The team and the process; Users, Tasks; Building the discourse model; Agents; Dialogue matters; Scripting; Iterative evaluation; Conclusion-pursuing habitability; Glossary

Product details

  • No. of pages: 624
  • Language: English
  • Copyright: © Morgan Kaufmann 2004
  • Published: December 13, 2004
  • Imprint: Morgan Kaufmann
  • eBook ISBN: 9780080474809

About the Author

Randy Harris

Affiliations and Expertise

University of Waterloo, Ontario, Canada

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