User-Centered Design Stories

1st Edition

Real-World UCD Case Studies

Print ISBN: 9780123706089
eBook ISBN: 9780080481555
Imprint: Morgan Kaufmann
Published Date: 19th April 2007
Page Count: 560
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Intended for both the student and the practitioner, this is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to perform analysis of dozens of UCD work situations and propose solutions for the problem set.

The problems posed in the cases cover a wide variety of key tasks and issues facing practitioners today, including those that are related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers the new practitioner (as well as experienced practitioners working in new settings) the valuable practice in decision-making that one cannot get by reading a book or attending a seminar.

Key Features

*The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today.

*Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible.

  • Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.


This is a book for aspiring user-centered design (interaction design) practitioners as well as those with some experience, regardless of how they are and were trained. The market includes those with job titles such as user interface designer, interaction designer, usability engineer, information architect, technical writer, and similar titles--for those working on any type of product: web-based applications, web sites, commercial software, or electronic devices/information appliances.

Table of Contents

Justifying, developing, and starting a UCD Program; Raising awareness and educating others in the work enviornment; Hiring UCD professionals; Estimating and pricing a UCD effort; Selecting appropriate user research methodologies; Selecting appropriate evaluation methodologies; Designing a user iterface; Designing user help; Web site information architecture; Addressing accessibility issues (i.e. designing for those with disabilities); Applying UCD to middleware/products with no obvious user interface; Managing the politics of UCD in the Workplace; Recruiting for a UCD effort; Developing and delivering UCD training; Interplay of the business model/business requirements and user requirements; Cost-Justifying a UCD effort.


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© Morgan Kaufmann 2007
Morgan Kaufmann
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As interaction design practitioners at all levels change jobs and get promoted, there are many new situtations to face--many of which even a seasoned professional may not have encountered. Because with UCD there is often no one correct answer, there is a complexity with tradeoffs and solutions that require critical thinking and the application of the existing knowledge base. This book addresses this need by its method of eliciting the kind of critical thinking required, and will give readers the kind of experience they can only otherwise get with lots of time on the job.