Troubleshooting Windows 2000 TCP/IP

Troubleshooting Windows 2000 TCP/IP

1st Edition - March 28, 2000

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  • Author: Syngress
  • eBook ISBN: 9780080481456

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TCP/IP is a set of proposals developed to allow cooperating computers to share resources across a network. Some of the largest networks today are built on the TPC/IP protocol suite. Understanding how TCP/IP is "supposed" to work is not enough for today's network managers. In this book, readers will learn to prevent, detect, troubleshoot and correct TCP/IP network problems. By using products such as distributed sniffers, field metering tools and protocol analyses, network managers can learn a lot about what is going on in (or wrong in) an internetwork and be able to troubleshoot a live TPC/IP network. This book focuses specifically on identifying problem areas, including identifying and correcting protocol errors, DNS route problems, application faults and slow response times.Syngress have sold over 700,000 Microsoft and Cisco certification guides in the last two years. Most of the administrators buying these will be interested in this book.

Key Features

* TPC/IP is a very popular topic; readers will welcome a guide to troubleshooting and repairing problems
* Tackles monitoring the network using protocol analyses
* Teaches effective methods of baselining and trend analysis

Table of Contents

  • Preface

    Chapter 1: TCP/IP Overview


    TCP/IP's "Net" Worth

    More Power, More Flexibility—and More Potential for Problems

    What's Ahead in This Chapter

    TCP/IP: Where It Came From, and Where It's Going

    History of the TCP/IP Protocols

    The Future of TCP/IP

    Networking Models

    The Purpose of the Models

    The ISO OSI Model

    The DoD Model

    The Microsoft Windows 2000 Networking Model

    A Family of Protocols: The TCP/IP Suite

    Application Layer Protocols

    Transport Layer Protocols

    Network Layer Protocols

    TCP/IP Utilities

    Basic Network Design

    Planning as Preventative Medicine

    Testing and Implementation



    Chapter 2: Setting up a Windows 2000 TCP/IP Network


    Designing a New Windows 2000 TCP/IP Network

    The Planning Team

    Planning the Hardware Configurations

    Planning the Physical Layout

    Planning for Sites

    Planning the Namespace

    Planning the Addressing Scheme

    Installing and Configuring Windows 2000 TCP/IP

    Installing TCP/IP on a Windows 2000 Computer

    Upgrading to Windows 2000 from Windows NT 4.0

    The Windows NT Domain Models

    Other Pre-Upgrade Issues

    Common Upgrade Problems

    Migrating to Windows 2000 from Novell NetWare

    Understanding the NetWare Implementation of TCP/IP

    Premigration Issues

    Common Migration Problems

    Migrating to Windows 2000 from UNIX

    Understanding the UNIX Implementation of TCP/IP

    Peaceful Coexistence: The Hybrid Network Environment

    NetWare Interoperability

    UNIX Interoperability

    Interoperability with IBM Mainframe Networks



    Chapter 3: General Windows 2000 TCP/IP Troubleshooting Guidelines


    The Ten Commandments of Troubleshooting

    1: Know Thy Network

    2: Use the Tools of the Trade

    3: Take It One Change at a Time

    4: Isolate the Problem

    5: Recreate the Problem

    6: Don't Overlook the Obvious

    7: Try the Easy Way First

    8: Document What You Do

    9: Practice the Art of Patience

    10: Seek Help from Others

    Windows 2000 Troubleshooting Resources

    Microsoft Documentation

    Third-Party Documentation

    General Troubleshooting Models

    Differential Diagnosis Model

    SARA Model

    Putting the Models to Work for You

    The Information-Gathering Phase

    Questions to Ask

    Log Files

    Tools of the Trade

    The Problem Isolation Phase

    Organizing and Analyzing the Information

    Setting Priorities

    Taking Corrective Measures

    One Change at a Time

    Order of Implementation

    Monitoring Results

    Using Forms and Check lists



    Chapter 4: Windows 2000 TCP/IP Internals


    RFC Compliance

    Enhancements to the TCP/IP Stack in Windows 2000

    RFC 1323: TCP Extensions for High Performance

    RFC 2018: SACK (Selective Acknowledgment)

    RFC 1577: IP over ATM

    RFC 2001: TCP Fast Retransmit

    RFCs 2211 and 2212: Quality of Service

    RFC 2205: Resource Reservation Protocol



    Inside the Windows 2000 Internet Protocol (IP)

    Classless Inter-Domain Routing


    IP Multicasting

    Duplicate IP Address Detection

    Inside the Windows 2000 Transport Protocols (TCP and UDP)

    Transmission Control Protocol

    User Datagram Protocol

    Understanding TCP/IP Registry Settings

    Using the Registry Editing Tools

    Configuring TCP/IP Behavior through the Registry

    Registry Settings that Should Not Be Edited



    Chapter 5: Using Network Monitoring and Troubleshooting Tools in Windows 2000


    Windows 2000 Monitoring Tools

    Basic Monitoring Guidelines

    Performance Logs and Alerts

    Network Monitor

    Event Viewer

    Using TCP/IP Utilities







    netstat and nbtstat



    Network Management Programs

    Microsoft Systems Management Server




    Chapter 6: Troubleshooting Windows 2000 NetBIOS Name Resolution Problems

    Introduction to Name Resolution Services

    NetBIOS Name Resolution

    Windows 2000 Methods of NetBIOS Name Resolution

    The Order of NetBIOS Resolution

    The Windows 2000 Windows Internet Name Service (WINS)

    NetBIOS Name Registration

    NetBIOS Name Query Request

    NetBIOS Name Release

    WINS Proxy Agents

    WINS Configuration Issues

    Static Mappings

    WINS Replication

    WINS Partner Autodiscovery

    WINS Network Topologies

    Windows 2000 WINS Enhancements

    Is WINS Ever Going to Go Away?

    Troubleshooting Common NetBIOS Communication Problems


    Don't Multihome Your WINS Server

    Use a WINS Proxy Agent on Segments with non-WINS Clients

    Avoid Static Records in the WINS Database

    Define Replication Partners Based on Link Factors

    Avoid Split Registration

    Use the Hub and Spoke Model in Multisite Environments

    Configure DNS Servers to Resolve NetBIOS Names

    Don't Multihome Master Browsers

    Use Manual Tombstoning Instead of Deleting Records

    Consider the Ramifications before Disabling NetBT


    Chapter 7: Troubleshooting Windows 2000 DNS Problems


    The Difference between NetBIOS Names and Host Names

    Flat Versus Hierarchical Namespace

    NetBIOS on a TCP/IP Network

    Characteristics of Host Names

    The Domain Name System

    A Hierarchical Naming System

    Fully Qualified Domain Names

    Host Name Resolution

    Name Resolution Sequence

    Sending the DNS Query to a DNS Server

    UNC Paths and DNS Queries

    Qualified versus Unqualified Names

    Host Name Resolution via WINS Lookups

    Naming Conventions and Issues

    Windows 2000 Support for RFC 2181

    Domain Naming Schemes and Implementation Problems

    Same Intranet and Internet Domain Name

    Different Intranet and Internet Domain Names

    Corporate Mergers and Domain Management

    DNS Zone Design and Troubleshooting

    Standard Zones

    Zone Transfer

    Reverse Lookup Zones

    Active Directory Integrated Zones

    Zone Delegations

    Special Troubleshooting Issues with Windows 2000 DDNS Servers

    DNS Security and Internet Intruders

    Solving WINS Client Ambiguity with WINS Lookup Zones

    Interoperability Problems

    Troubleshooting Tools for Windows 2000 DDNS Servers



    Event Viewer

    Network Monitor

    DNS Trace Logs




    Chapter 8: Troubleshooting Windows 2000 IP Addressing Problems


    How IP Addressing Works

    Private versus Public Addresses

    How IP Addresses Are Used in Network Communications

    A Map for the Mail Carrier

    Putting It All Together

    Overview: IP Addressing Configuration Errors

    Duplicate IP Addresses

    Invalid IP Addresses

    DHCP Configuration Problems

    Common DHCP Problems

    Automatic Addressing (APIPA)

    Hardware Address Problems

    Troubleshooting Subnetting Problems

    Why Divide the Network?


    Subnet Masks

    Tricking IP

    Making the Mask

    Errors in Subnet Masking



    Chapter 9: Troubleshooting Remote Access in a Windows 2000 TCP/IP Network


    Overview of Windows 2000 Remote Access Services

    Types of Remote Access

    Establishing a Remote Access Connection

    The Remote Access Protocols

    Preventing Problems Related to the WAN Protocol

    Understanding Encapsulation

    Tools for Troubleshooting PPP Connections

    Troubleshooting Remote Access Configuration Problems

    Remote Access Server Problems

    Client Configuration Problems

    Troubleshooting Remote Access Policy Problems

    Troubleshooting NAT and ICS Configuration Problems

    The Difference between ICS and NAT

    Common NAT Configuration Problems

    Troubleshooting VPN Connectivity Problems

    The Tunneling Protocols

    Troubleshooting VPN Connections



    Chapter 10: Troubleshooting Windows 2000 Connectivity Problems at the Network Interface Level


    Problems with

    Network Interface Card Configuration

    The Role of the NIC

    Types of NICs

    Driver Issues

    Problems with Cable and Other Network Media

    Network Cable Specifications

    Cable Length Issues

    The Role of Network Connectivity Devices

    Understanding Layer 1 and 2 Connectivity Devices

    Understanding Upper-Layer Connectivity Devices

    Troubleshooting Layer 1 and 2 Connectivity Devices

    Problems with Repeaters and Hubs

    The 5-4-3 Rule

    Passive, Active, and Intelligent Hubs

    Problems with Bridges

    Performance Problems

    Network Monitoring Problems

    Selecting a Connectivity Device



    Chapter 11: Troubleshooting Windows 2000 Connectivity Problems at the Internetwork Level


    A Routing Example

    IP Routing Overview

    Routing Fundamentals

    Routing Interfaces

    Routing Tables

    Simple Routing Scenario

    The Windows 2000 Router

    Routing Protocols

    How Static Routing Works

    The Dynamic Routing Protocols

    Windows 2000 as an IP Router

    Installing Routing Protocols

    Windows 2000 Router Management Tools

    Router Configuration

    Preconfiguration Check List

    Configuring Windows 2000 Static IP Routing

    Configuring RIP for IP

    Configuring OSPF

    Windows 2000 Router Logging

    Troubleshooting Common Windows 2000 Routing Problems

    Troubleshooting Static Routing

    Troubleshooting RIP for IP

    Troubleshooting OSPF

    Resetting the Windows 2000 Router



    Chapter 12: Troubleshooting Selected Services on a Windows 2000 TCP/IP Network


    Troubleshooting IIS Problems

    Log Files

    Troubleshooting Web Server Problems

    Troubleshooting FTP Server Problems

    Troubleshooting NNTP Server Problems

    Using Event Viewer for NNTP Troubleshooting

    Common NNTP Problems



    Chapter 13: Windows 2000 TCP/IP Fast Track


    TCP/IP: What It Is (and Isn't)

    TCP/IP History and Future in a Nutshell

    Where TCP/IP Fits into the Networking Models

    The Members of the Suite

    Network Design and Planning Issues

    Design and Setup of a Windows 2000 Network

    Special Considerations for Windows 2000 Networks

    Special Considerations when Upgrading from NT 4.0

    Special Considerations when Migrating from NetWare

    Special Considerations when Migrating from UNIX

    Hybrid Networks

    General Troubleshooting Guidelines

    Troubleshooting Resources

    Troubleshooting Models

    Information-Gathering Tips

    Organizing Information

    Forms and Check Lists

    Inside TCP/IP

    Windows 2000 Enhancements

    Inside IP

    Inside TCP and UDP

    TCP/IP Registry Settings

    Network Monitoring Tools

    Monitoring Guidelines

    Performance Logs and Alerts

    Network Monitor

    Event Viewer

    TCP/IP Utilities

    Name Resolution Problems

    WINS and NetBIOS Name Resolution

    DNS and Host Name Resolution

    IP Addressing Issues

    The IP Address

    How IP Addresses Are Assigned


    Common IP Addressing Errors

    Subnetting Problems

    Remote Access Connectivity

    Remote Access Versus Remote Control

    Remote Access Links

    Remote Access Protocols

    RRAS Configuration Problems

    NAT and ICS

    Virtual Private Networking (VPN)

    The Network Interface Level

    Connectivity Devices

    The 5-4-3 Rule

    The 80/20 Rule


    The Internetwork Level

    Routing Tables

    Features of the Windows 2000 Router

    Routing Protocols

    Windows 2000 Router Logging

    Selected Services

    Site Logging

    Web Server

    FTP Server

    NNTP Server


    Appendix A: TCP/IP Troubleshooting Secrets

    Lesser-Known Shortcuts

    Finding the Consoles

    Control the Index Server

    Windows 2000 Telnet Client and Server

    Under-Documented Features and Functions

    The FTP Command Set

    The nslookup Utility

    Using ipconfig Switches

    For Experts Only

    The Future of IP Communications

    IP Telephony

    Planning the Transition to IPv

    Securing IP: IPSec


Product details

  • No. of pages: 608
  • Language: English
  • Copyright: © Syngress 2000
  • Published: March 28, 2000
  • Imprint: Syngress
  • eBook ISBN: 9780080481456

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