The Simulated Administrative Medical Office

Practicum Skills for Medical Assistants powered by SimChart for the Medical Office

2nd Edition - December 11, 2021
Author: Julie Pepper
Language: English
Paperback ISBN:
9 7 8 - 0 - 3 2 3 - 8 2 9 5 1 - 9
eBook ISBN:
9 7 8 - 0 - 3 2 3 - 8 2 9 5 3 - 3

Get hands-on practice with 100 realistic medical office tasks! The Simulated Administrative Medical Office, 2nd Edition walks you through 10 days on the job as an administrative m… Read more

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Get hands-on practice with 100 realistic medical office tasks! The Simulated Administrative Medical Office, 2nd Edition walks you through 10 days on the job as an administrative medical assistant working in the front office of a medical practice. Using SimChart for the Medical Office (sold separately), this book simulates the tasks you will perform daily, including appointment scheduling, completion of common forms, correspondence, inventory, telephone messages, and coding and billing. Written by educator and practitioner Julie Pepper, this how-to manual provides a practicum-like experience that will build your confidence in using EHR software and help you succeed in your first job.

Cover image
Title page
Table of Contents
Evolve Student Resources
Copyright
Dedication
Preface
Organization
New to This Edition
Distinctive Features
Ancillaries
1. Day One
Task 1.1 Prepare the Scheduling Matrix
Task 1.2 Reschedule Appointments
Scheduling Patient Appointments
Task 1.3 Schedule a Follow-up Appointment for an Established Patient
Task 1.4 Schedule an Urgent Appointment for an Established Patient
Task 1.5 Schedule a Wellness Exam Appointment for an Established Patient
Scheduling and Registering New Patients
Task 1.6 Schedule a New Adult Patient Appointment
Task 1.7 Register a New Adult Patient
Task 1.8 Schedule a New Pediatric Patient Visit
Task 1.9 Register a New Pediatric Patient
Task 1.10 Reschedule an Appointment
2.. Day Two
Task 2.1 Scheduling New Patient Appointments and Generating Appropriate Forms
Task 2.2 Creating Reminder Letters
Scheduling Urgent Appointments
Task 2.3 Scheduling an Urgent Appointment for a Pregnant Patient
Task 2.4 Scheduling an Urgent Appointment for a Sick Patient
Task 2.5 Correcting Demographic Information
Task 2.6 Documenting Telephone Messages
Task 2.7 Complete Certificate to Return to Work or School
Task 2.8 Complete Medical Records Release Form
Task 2.9 Documenting Chief Complaint, History of Present Illness, and Review of Systems
Task 2.10 Update Medication List
3. Day Three
Risk Management
Task 3.1 Disclosure Authorization
Task 3.2 Incident Report
Referral Forms
Task 3.3 Referral Form
Written Communication
Task 3.4 Missed Appointment Letter
Task 3.5 Memorandum Email
Coding and Billing Responsibilities
Task 3.6 Preparing a Superbill
Task 3.7 Posting to the Ledger
Task 3.8 Preparing an Insurance Claim
Task 3.9 Preparing the Superbill for Missed Charges
Task 3.10 Preparing an Insurance Claim for Missed Charges
4. Day Four
Task 4.1 Emailing Patients Regarding Test Results
Task 4.2 Sending a Letter Regarding Test Results
Task 4.3 Handling Telephone Messages and Scheduling Appointments for Established Patients
Task 4.4 Scheduling New Patient Appointments and Generating Appropriate Forms
Task 4.5 Documents Received in the Mail
Task 4.6 Prior Authorization Request
Task 4.7 Correcting Demographic Information
Task 4.8 Documenting Chief Complaint, History of Present Illness, and Review of Systems
Task 4.9 Complete Certificate to Return to Work or School
Task 4.10 Preparing a Superbill and Claim
5. Day Five
Task 5.1 Updating Patient Demographics
Task 5.2 Preparing a Superbill
Task 5.3 Posting Charges to a Ledger
Task 5.4 Generating Patient Statements
Task 5.5 Posting Insurance Payments to a Ledger
Task 5.6 Posting Patient Payments to a Ledger
Task 5.7 Completing a Day Sheet
Task 5.8 Preparing the Bank Deposit Slip
Task 5.9 Documenting Chief Complaint, History of Present Illness, Review of Systems, and Progress Notes
Task 5.10 Updating Allergies
6. Day Six
Task 6.1 Collection Letter
Task 6.2 Denial Letter
Task 6.3 Insurance Claims Tracer
Task 6.4 Maintaining a Petty Cash Fund
Task 6.5 Requisition for a Mammogram
Task 6.6 Requisition for a Transesophageal Echo (TEE)
Task 6.7 School Physical
Task 6.8 Vaccine Authorization
Task 6.9 General Procedure Consent
Task 6.10 Purchase Order
7. Day Seven
Task 7.1 Establishing a Meeting
Task 7.2 Scheduling a Recurring Staff Meeting With a Memorandum
Task 7.3 Scheduling Office Procedures
Task 7.4 Requesting Prior Authorization
Task 7.5 Scheduling Audiometry and Tympanometry
Task 7.6 Complete Superbill and Claim Form
Task 7.7 Scheduling an Urgent Visit
Task 7.8 Using the Fee Schedule and Responding to a Patient
Task 7.9 Patient Termination Letter
Task 7.10 Complete a Medical Records Release Form
8. Day Eight
Task 8.1 Inventory Management
Task 8.2 Certificate to Return to Work or School
Task 8.3 Memorandum Regarding Cell Phone Use During Work Hours
Task 8.4 Walk-in Patients
Task 8.5 Telephone Messages
Task 8.6 Documenting Chief Complaint, History of Present Illness, and Review of Systems
Task 8.7 Updating Height, Weight, and Blood Pressure
Task 8.8 Updating Medication List
Task 8.9 Documenting Snellen Exam
Task 8.10 Documenting Immunizations
9. Day Nine
Task 9.1 Scheduling New Patient Appointments
Task 9.2 Generating Appropriate Forms for a New Patient
Task 9.3 Scheduling Appointments for Established Patients
Task 9.4 Correcting Demographic Information
Task 9.5 Creating a Referral Request
Task 9.6 Rescheduling an Appointment
Task 9.7 Completing a Certificate to Return to Work or School
Task 9.8 Completing a Medical Records Release Form
Task 9.9 Completing Disclosure Authorization
Task 9.10 Emailing a Patient Regarding Test Results
10. Day Ten
Task 10.1 Documenting Chief Complaint, History of Present Illness, and Review of Systems
Task 10.3 Incident Report
Task 10.4 Denial Letter
Task 10.5 Creating a Prior Authorization Request
Task 10.6 Creating the Superbill
Task 10.7 Creating a Claim
Task 10.8 Posting to the Ledger
Task 10.9 Generating the Patient Statement
Task 10.10 Completing the Day Sheet