The Service Hub Concept in Human Services Planning

Abstract

Acknowledgments


1. Introduction: The Problematic of Human Services Planning


1.1. The Service Hub Concept


1.2. Planning for Human Services


1.2.1. The Assignment Process


1.2.2. Client Social Networks


1.2.3. Community Acceptance and Rejection of Human Services


1.2.4. Socio-Spatial Justice


1.3. A Note on Terminology


2. The Service Hub Concept


2.1. The Service Hub: Some Definitions


2.2. The Assignment Process in Human Services Delivery


2.2.1. Population Characteristics


2.2.2. Service Characteristics


2.2.3. Operational Principles


2.2.4. The Assessment and Assignment Process: Summary


2.3. Service Hubs and Social Support Networks


2.3.1. Formal Networks


2.4. Locational Characteristics


2.5. Client Characteristics


2.6. Service Characteristics


2.6.1. Informal Networks


3. Service Hubs in Practice


3.1. Case Study 1: Rose Avenue, Venice


3.2. Case Study 2: Raymond Avenue, Pasadena


3.3. The Social Structure of Homeless Communities


3.4. Building Service Hubs


4. Overcoming Community Opposition to Human Services


4.1. The Rise of NIMB Y-ism


4.2. Understanding the NIMBY Response


4.2.1. NIMBY Sentiments go in Cycles that Reflect National, Regional and Local Events


4.2.2. The Pattern of Community Opposition and Conflict has its own Internal Rhythm


4.2.3. Opposition Arguments Follow Consistent Patterns


4.2.4. Opposition Tactics are Almost Always the Same


4.2.5. Four Factors Typically Determine the Host Community's Response to a Proposed Facility


4.2.6. In the Final Analysis, NIMBY Sentiments Arise Because of Geographical Proximity


4.3. Factors Determining Community Attitudes


4.3.1. Client Characteristics


4.3.2. Facility Characteristics


4.3.3. Characteristics of the Host Community


4.3.4. Programmatic Considerations


4.4. Alternative Approaches to the Host Community


4.4.1. Community-Based Strategies


4.4.2. Government-Based Strategies


4.4.3. Court-Based Strategies


4.4.4. Post-Entry Communications Strategies


4.5. A Blueprint for Community Outreach


4.5.1. Preparation


4.5.2. Design for Community Outreach


4.5.3. Program Implementation


5. Difference and Social Justice in Human Services Planning


5.1. A Fair-share Framework for Human Services Planning


5.2. Interrogating Difference


5.3. Extending the Problematic: City Life and Difference

Bibliography