The Information and Knowledge Professional's Career Handbook

The Information and Knowledge Professional's Career Handbook

Define and Create Your Success

1st Edition - January 27, 2011

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  • Authors: Ulla de Stricker, Jill Hurst-Wahl
  • eBook ISBN: 9781780630557

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The definitive guide to developing and managing a successful career in the information profession: Information Professionals and Knowledge Managers deal with significant challenges in building successful careers for a number of reasons associated with common misperceptions of their expertise and roles. In environments where they must often justify their work and value over and over again, those already in the profession need a boost and those just entering need to be prepared for a reality that may differ quite a bit from their expectations. The book is intended to give readers a set of tools and techniques with which to secure a strong career, build an effective brand, and succeed as professionals.Click Here to view the official page for this title on Facebook.

Key Features

  • Written by opinion leaders and highly respected authorities in the field
  • Draws upon 50-plus years of experience in a variety of settings and roles
  • Offers realistic and honest pointers - no sugar-coating


Practitioners and students of Library and Information Science

Table of Contents

  • Chapter 1: Introduction: an invitation

    Overview: what is in the book

    Chapter 2: An opaque profession: special challenges

    Some professions are universally understood

    What do people know about what we do?

    Fashioning the value message

    Implications: getting used to promotional activities

    Show us the money: what money?

    You mean… I have to sell myself constantly?

    The good news: selling value by giving value

    Chapter 3: Knowing who you are: your ‘work personality’ and your ‘best fit’

    Work preferences are personal

    Our fundamental approach to work vs. personal life

    Questions to ponder

    Implications for types of environments

    Your natural role

    Developing your personal skills: a growth plan

    What can you do? Plenty!

    Chapter 4: Developing your brand: the professional image

    Do you know how others see you?

    The core of our brand: the value we offer, the difference we make

    Choosing a brand: rely on natural strengths

    Supporting a brand: reputation and visibility in traditional and new media

    Professional associations: key to brand building

    Professional demeanor: it’s all about confidence

    Professional polish: appearance matters

    Tattoos, piercings, and purple hair: proceed with deliberation!

    Chapter 5: Looking for a job: tips and tricks

    Going on a hunt

    Conventional and unconventional hunting locations

    Using bait to attract big game

    Big game sighted!

    Surviving the interview call

    Who pays for the hunting road trip?

    Hunters look for tracks (or what do your feet say?)

    Big game crossing

    We’ve been there

    Chapter 6: Creating your story: crafting a compelling resume

    Print vs. online

    Resume as sales instrument

    Three common myths: don’t believe them!

    Essential sections in a resume

    Accuracy, consistency, and economy of words

    Visual appearance

    The cover letter

    Chapter 7: Knowing where you want to go: plan… but let chance have a chance!

    Getting ready for the trip

    Taking a detour… or two

    Watch out for rough roads ahead – but use them to your advantage

    Arriving at your destination

    Chapter 8: Navigating organizational culture: understanding politics

    Become familiar with the organizational structure and culture

    Gain political power

    Understand the words

    Create a common bond

    Deal with abuse

    Deal with conflict

    A few dos, don’ts, and watch-outs

    Chapter 9: Winning support: ‘selling’ proposals with the business case approach

    But don’t good ideas sell themselves?

    What is the business case approach?

    If money isn’t involved – what about grassroots support for an idea or initiative?

    How are credibility and social capital built?

    What does grassroots persuasion ‘look like’?

    The ‘business case in reverse’: demonstrating existing value

    The testimonial evidence

    The ROI calculation

    Chapter 10: Making the leap to a managerial role: being the boss

    A management role is not a must

    What is the definition of ‘manager’?

    What does a manager ‘do’?

    Typical management challenges

    How can one learn to become a (better) manager? There has to be a way!

    What you need: basic skills

    What you need: personal abilities

    A unique challenge: being promoted from a team to manage it

    Reap the rewards

    Chapter 11: Resilience at work: coping when things get tough

    It’s tough all over – let’s pull together

    An attitude of gratitude

    A positive atmosphere is everyone’s responsibility

    Dealing with difficult people

    ‘But I hate my work’

    Should you quit?

    The bottom line: trust your gut

    Chapter 12: About the money

    What are you worth?

    What is in a compensation package?

    What is in a benefits package?

    When benefits are more important than money

    How to assess a job offer and negotiate your compensation

    The salary roller coaster

    Trade or labor unions

    Other professional organizations

    In the end, it’s not about the money

    Measuring your success

    Chapter 13: Passing it on: collegial support or mentoring

    Passing on knowledge and skills to others

    What is meant by mentoring?

    Where do you start? Just go ahead!

    The unmentorables

    Chapter 14: Our colleagues speak: career snapshots

    Constance Ard

    Lori Bell

    Patrick Danowski

    Eli Edwards

    Nicole Engard

    Sergio Felter

    Stacey Greenwell

    Michael C. Habib

    Bruce Harpham

    Ruth Kneale

    Jane Kinney Meyers

    Alison Miller

    Pauline Nicholas

    Karolien Selhorst

    Bente Lund Weisbjerg

    Questions our colleagues want to ask

    Chapter 15: Jill and Ulla speak: our professional journeys

    Jill’s story

    Ulla’s story




Product details

  • No. of pages: 294
  • Language: English
  • Copyright: © Chandos Publishing 2011
  • Published: January 27, 2011
  • Imprint: Chandos Publishing
  • eBook ISBN: 9781780630557

About the Authors

Ulla de Stricker

Ulla de Stricker
A widely respected information professional working in the information industry since the late 1970s and as a knowledge management consultant since 1992, Ulla de Stricker is known for her pioneering activities, leadership, and support to colleagues through conference presentations, articles, books, and in the last several years through her Information and Knowledge Management Blog. Professionally, she assists clients in a wide range of strategic planning projects (see

Affiliations and Expertise

de Stricker Associates, Canada

Jill Hurst-Wahl

Jill Hurst-Wahl is president of Hurst Associates, Ltd. And Professor of Practice in Syracuse University’s School of Information Studies. Her involvement in libraries and the information industry spans several decades and includes staff and management positions and work as a consultant. She also has experience in broadcasting and information technology. Hurst-Wahl frequently advises and mentors those who are interested in a career in the information industry.

Affiliations and Expertise

School of Information Studies, Syracuse University, USA

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  • Claudia C. Thu Jun 03 2021

    Loved it!

    Accurate and uplifting for all librarians of the world