The benefits of e-business performance measurement systems - 1st Edition - ISBN: 9781856175258, 9780080888057

The benefits of e-business performance measurement systems

1st Edition

Authors: Matthew Hinton David Barnes
eBook ISBN: 9780080888057
Paperback ISBN: 9781856175258
Imprint: CIMA Publishing
Published Date: 8th July 2008
Page Count: 100
Sales tax will be calculated at check-out Price includes VAT/GST
25% off
25% off
25% off
25% off
25% off
20% off
20% off
25% off
25% off
25% off
25% off
25% off
20% off
20% off
25% off
25% off
25% off
25% off
25% off
20% off
20% off
25% off
25% off
25% off
25% off
25% off
20% off
20% off
44.95
33.71
33.71
33.71
33.71
33.71
35.96
35.96
26.99
20.24
20.24
20.24
20.24
20.24
21.59
21.59
33.95
25.46
25.46
25.46
25.46
25.46
27.16
27.16
44.95
33.71
33.71
33.71
33.71
33.71
35.96
35.96
Unavailable
Price includes VAT/GST
× DRM-Free

Easy - Download and start reading immediately. There’s no activation process to access eBooks; all eBooks are fully searchable, and enabled for copying, pasting, and printing.

Flexible - Read on multiple operating systems and devices. Easily read eBooks on smart phones, computers, or any eBook readers, including Kindle.

Open - Buy once, receive and download all available eBook formats, including PDF, EPUB, and Mobi (for Kindle).

Institutional Access

Secure Checkout

Personal information is secured with SSL technology.

Free Shipping

Free global shipping
No minimum order.

Description

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.

Key Features

  • Based on four years of case study research inlcuding interviews with 12 managers
  • offers a distinctive view of e-business in measuring the performance of a business
  • Recommendations are made based on the findings from cross case analysis

Readership

  • Managers interested in performance measurement systems.
  • Managers in companies having difficulties in measuring their e-business performance.
  • Managers interested in case studies.

Table of Contents

Executive Summary

- A brief summary of the findings of the research.

Introduction

  • Background to e-business
  • Research objectives
  • Structure of the report Literature Review
  • review of previous research and writings on the subject of e-business performance measurement. Research Methodology
  • outline of the methods used to research the topic ? namely a case study method, based on qualitative data obtained from key informants within the organisation. Additional data came from company documents.
  • Twelve managers participated in the study.
    • the data was collected either by taped interview or by email questionnaire. Individual Case Study Summaries
      • Each case is briefly described Cross Case Analysis
  • the case studies are grouped into sectors and their responses analysed. Several diagrams used.
  • Summary of findings from cross case analysis Discussion
  • examines and discusses the main case study findings in the light of current literature and with regard to the research methodology. Conclusions and Recommendations
  • the research showed that companies have not invested as much as expected into the area of e-business performance measurement system. What has been developed appears to be on an ad hoc basis resulting in the conclusions that:
  • organisations do not currently feel the need to make major changes to their performance measurement system for e-business; and
  • best practice advice in performance measurement may be less influential than that reported as typical.
  • Five recommendations are made. References Literature generated from this project
  • conference papers produced.

Details

No. of pages:
100
Language:
English
Copyright:
© CIMA Publishing 2008
Published:
Imprint:
CIMA Publishing
eBook ISBN:
9780080888057
Paperback ISBN:
9781856175258

About the Author

Matthew Hinton

Affiliations and Expertise

Senior Lecturer in Information and Knowledge Management, Open University Business School

David Barnes

Ratings and Reviews