The benefits of e-business performance measurement systems - 1st Edition - ISBN: 9781856175258, 9780080888057

The benefits of e-business performance measurement systems

1st Edition

Authors: Matthew Hinton David Barnes
eBook ISBN: 9780080888057
Paperback ISBN: 9781856175258
Imprint: CIMA Publishing
Published Date: 8th July 2008
Page Count: 100
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To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.

Key Features

  • Based on four years of case study research inlcuding interviews with 12 managers
  • offers a distinctive view of e-business in measuring the performance of a business
  • Recommendations are made based on the findings from cross case analysis


  • Managers interested in performance measurement systems.
  • Managers in companies having difficulties in measuring their e-business performance.
  • Managers interested in case studies.

Table of Contents

Executive Summary

- A brief summary of the findings of the research.


  • Background to e-business
  • Research objectives
  • Structure of the report Literature Review
  • review of previous research and writings on the subject of e-business performance measurement. Research Methodology
  • outline of the methods used to research the topic ? namely a case study method, based on qualitative data obtained from key informants within the organisation. Additional data came from company documents.
  • Twelve managers participated in the study.
    • the data was collected either by taped interview or by email questionnaire. Individual Case Study Summaries
      • Each case is briefly described Cross Case Analysis
  • the case studies are grouped into sectors and their responses analysed. Several diagrams used.
  • Summary of findings from cross case analysis Discussion
  • examines and discusses the main case study findings in the light of current literature and with regard to the research methodology. Conclusions and Recommendations
  • the research showed that companies have not invested as much as expected into the area of e-business performance measurement system. What has been developed appears to be on an ad hoc basis resulting in the conclusions that:
  • organisations do not currently feel the need to make major changes to their performance measurement system for e-business; and
  • best practice advice in performance measurement may be less influential than that reported as typical.
  • Five recommendations are made. References Literature generated from this project
  • conference papers produced.


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© CIMA Publishing 2008
CIMA Publishing
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About the Author

Matthew Hinton

Affiliations and Expertise

Senior Lecturer in Information and Knowledge Management, Open University Business School

David Barnes

Ratings and Reviews