Quality, assessment and evaluation; Creating a culture of assessment; Frameworks for quality improvement; Strategic planning, the Balanced Scorecard and benchmarking; Performance indicators; The library’s role in successful faculty research and teaching; The library’s role in successful postgraduate and professional education; The library’s role in the success of undergraduate students; User satisfaction as a quality indicator; Using group norms and peer comparisons as contexts for quality; Toward surviving the future.
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.
- Complex and fragmented subject matter is synthesized into clear and logical presentation
- Focuses on current research and best practices
- International in scope
College and university librarians and library administrators, faculty and students in library education programs
- No. of pages:
- © Chandos Publishing 2009
- 28th February 2009
- Chandos Publishing
- eBook ISBN:
- Paperback ISBN:
An invaluable and thought provoking text for managers and librarians seeking solutions for survival, The Australian Library Journal
Gail Munde is Assistant Professor, Library Science and Instructional Technology at East Carolina University in Greenville, North Carolina USA. Prior to teaching, she worked in academic libraries for 25 years as a department chair, Associate Director, and Associate Dean.
East Carolina University
Kenneth Marks is the retired dean of the University of Nevada Las Vegas Libraries. He worked in academic libraries for 33 years serving as dean or director of libraries at Utah State University, East Carolina University and the University of Nevada Las Vegas.
Consultant, Retired Dean of Libraries, University of Nevada, USA