Surviving the Future - 1st Edition - ISBN: 9781843344773, 9781780630038

Surviving the Future

1st Edition

Academic Libraries, Quality and Assessment

Authors: Gail Munde Kenneth Marks
eBook ISBN: 9781780630038
Paperback ISBN: 9781843344773
Imprint: Chandos Publishing
Published Date: 28th February 2009
Page Count: 218
Sales tax will be calculated at check-out Price includes VAT/GST
Price includes VAT/GST
× DRM-Free

Easy - Download and start reading immediately. There’s no activation process to access eBooks; all eBooks are fully searchable, and enabled for copying, pasting, and printing.

Flexible - Read on multiple operating systems and devices. Easily read eBooks on smart phones, computers, or any eBook readers, including Kindle.

Open - Buy once, receive and download all available eBook formats, including PDF, EPUB, and Mobi (for Kindle).

Institutional Access

Secure Checkout

Personal information is secured with SSL technology.

Free Shipping

Free global shipping
No minimum order.

Table of Contents

Quality, assessment and evaluation; Creating a culture of assessment; Frameworks for quality improvement; Strategic planning, the Balanced Scorecard and benchmarking; Performance indicators; The library’s role in successful faculty research and teaching; The library’s role in successful postgraduate and professional education; The library’s role in the success of undergraduate students; User satisfaction as a quality indicator; Using group norms and peer comparisons as contexts for quality; Toward surviving the future.


Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.

Key Features

  • Complex and fragmented subject matter is synthesized into clear and logical presentation
  • Focuses on current research and best practices
  • International in scope


College and university librarians and library administrators, faculty and students in library education programs


No. of pages:
© Chandos Publishing 2009
Chandos Publishing
eBook ISBN:
Paperback ISBN:


An invaluable and thought provoking text for managers and librarians seeking solutions for survival, The Australian Library Journal

Ratings and Reviews

About the Authors

Gail Munde Author

Gail Munde is Assistant Professor, Library Science and Instructional Technology at East Carolina University in Greenville, North Carolina USA. Prior to teaching, she worked in academic libraries for 25 years as a department chair, Associate Director, and Associate Dean.

Affiliations and Expertise

East Carolina University

Kenneth Marks Author

Kenneth Marks is the retired dean of the University of Nevada Las Vegas Libraries. He worked in academic libraries for 33 years serving as dean or director of libraries at Utah State University, East Carolina University and the University of Nevada Las Vegas.

Affiliations and Expertise

Consultant, Retired Dean of Libraries, University of Nevada, USA