Table of Contents
- Preface; Understanding the business - the role of operations; Operations relationships in the organization; Operations relationships outside the organization; The operations team - managing systems and people; Client services; The relationship with regulation; Audit and compliance; The impact of change; Appendices; Glossary.
- No. of pages: 172
- Language: English
- Copyright: © Butterworth-Heinemann 2002
- Published: October 14, 2002
- Imprint: Butterworth-Heinemann
- eBook ISBN: 9780080498010
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