Readings in Groupware and Computer-Supported Cooperative Work

Readings in Groupware and Computer-Supported Cooperative Work

Assisting Human-Human Collaboration

1st Edition - December 1, 1992

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  • Editor: Ronald Baecker
  • eBook ISBN: 9780080515779

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This comprehensive introduction to the field represents the best of the published literature on groupware and computer-supported cooperative work (CSCW). The papers were chosen for their breadth of coverage of the field, their clarity of expression and presentation, their excellence in terms of technical innovation or behavioral insight, their historical significance, and their utility as sources for further reading. Taken as a whole, the papers and their introductions are a complete sourcebook to the field. This book will be useful for computer professionals involved in the development or purchase of groupware technology as well as for researchers and managers. It should also serve as a valuable text for university courses on CSCW, groupware, and human-computer interaction.

Table of Contents

  • Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration

    Ronald M. Baecker



      Part I. Introduction 1
        Chapter 1. Introduction to Computer-Supported Cooperative work
          Groupware: Some Issues and Experiences Clarence A. Ellis, Simon J. Gibbs, and Gail L. Rein

          Computer Supported Co-operative Work: Cases and Concepts Mike Robinson

          CSCW: Four Characters in Search of a Context Liam J. Bannon and Kjeld Schmidt

          Being There: The Promise of Multimedia Communications David Brittan

        Chapter 2. The Adoption, Deployment, and Use of Groupware
          Groupware in Practice: An Interpretation of Work Experiences Christine V. Bullen and John L. Bennett

          Building the Business Case for Group Support Technology Brad Quinn Post

          Groupware and Cooperative Work: Problems and Prospects Jonathan Grudin

      Part II. Behavioral Foundations and Enabling Technologies
        Chapter 3. Human Behavior in Groups and Organizations
          Groups and Human Behavior (Excerpt) Joseph E. McGrath

          Time, Interaction, and Performance (TIP): A Theory of Groups Joseph E. McGrath

          How to Run a Meeting Antony Jay

          The Group Facilitator: A CSCW Perspective Stephen Viller

          Visual Communication and Social Interaction John Short, Ederyn Williams, and Bruce Christie

          A Typology of Tasks (Excerpt) Joseph E. McGrath

          Communication Modes and Task Performance John Short, Ederyn Williams, and Bruce Christie

          A Typology of Organizational Structure Henry Mintzberg

        Chapter 4. Groupware Design and Evaluation Methodologies
          Designing for Cooperation-Cooperating in Design Morten Kyng

          Methods for the Study of Groups (Excerpt) Joseph E. McGrath

          Understanding Practice: Video as a Medium for Reflection and Design Lucy A. Suchman and Randall H. Trigg

          Ethnographic Workflow Analysis: Specifications for Design Danielle Fafchamps

          Grounding in Communication Herbert H. Clark and Susan E. Brennan

        Chapter 5. Case Studies of Cooperative Work
          How People Write Together Ilona R. Posner and Ronald M. Baecker

          Findings from Observational Studies of Collaborative Work John C. Tang

          Twinkling Lights and Nested Loops: Distributed Problem Solving and Spreadsheet Development Bonnie A. Nardi and James R. Miller

          Analyzing Distributed Cognition in Software Teams: A Case Study of Team Programming During Perfective Software Maintenance Nick V. Flor and Edwin L. Hutchins

          Informal Communication in Organizations: Form, Ffunction, and Technology Robert E. Kraut, Robert S. Fish, Robert W. Root, and Barbara L. Chalfonte

          Cooperative Support for Computer Work: A Social Perspective on the Empowering of End Users Andrew Clement

        Chapter 6. Enabling Technologies and Theories
          Networks Vinton G. Cerf

          Advances in Interactive Digital Multimedia Systems Edward A. Fox

          Sound Support for Collaboration William W. Gaver

          Hypertext: An Introduction and Survey (Excerpts) Jeff Conklin

          What is Coordination Theory and How Can It Help Design Cooperative Work Systems Thomas W. Malone and Kevin Crowston

          CSCW and Distributed Systems: The Problem of Control Tom Rodden and Gordon Blair

        Part III Asynchronous Groupware
          Chapter 7. Electronic Mail and Computer Conferencing
            A Lesson in Electronic Mail Robert F. Sproull

            Computer-mediated Communication Requirements for Group Support (Excerpts) Murray Turoff

            Increasing Personal Connections Lee S. Sproull and Sara Kiesler

            Electronic Groups at Work Thomas Finholt and Lee S. Sproull

            Work Group Structures and Computer Support: A Field Experiment J. D. Eveland and Tora K. Bikson

          Chapter 8. Structured Messages, Agents and Workflows
            The Information Lens: An Intelligent System for Information Sharing and Coordination Thomas W. Malone, Kenneth R. Grant, Kum-Yew Lai, Ramana Rao, and David A. Rosenblitt

            Object Lens: A "Spreadsheet" for Cooperative Work Kum-Yew Lai, Thomas W. Malone, and Keh-Chiang Yu

            Power, Ease of Use and Cooperative Work in a Practical Multimedia Message System Nathaniel S. Borenstein and Chris A. Thyberg

            Active Mail: A Framework for Integrated Groupware Applications Yaron Goldberg, Marilyn Safran, William Silverman, and Ehud Shapiro

            Computer Systems and the Design of Organizational Interaction Fernando Flores, Michael Graves, Brad Hartfield, and Terry Winogra

            Electronic Group Calendaring: Experiences and Expectations Beth M. Lange

          Chapter 9. Cooperative Hypertext and Organizational Memory
            Hypertext and Collaborative Work: The Example of Intermedia (Excerpts) George P. Landow

            Higher Levels of Agency for Children in Knowledge Building: A Challenge for the Design of New Knowledge Media (Excerpts) Marlene Scardamalia and Carl Bereiter

            Issues in the Design of Computer Support for Co-authoring and Commenting Christine M. Neuwirth, David S. Kauder, Ravinder Chandhok, and James H. Morris

            Building an Electronic Community System Bruce R. Schatz

            Capturing Organizational memory E. Jeffrey Conklin

            Report on a Development Project Use of an Issue-Based Information System K. C. Burgess Yakemovic and E. Jeffrey Conklin

          Part IV Synchronous Groupware
            Chapter 10. Desktop Conferencing
              WYSIWIS Revised: Early Experiences with Multiuser Interfaces Mark Stefik, Daniel G. Bobrow, Gregg Foster, Stan Lanning, and Deborah G. Tatar

              Design for Conversation: Lessons from Cognoter Deborah G. Tatar, Gregg Foster, and Daniel G. Bobrow

              Issues and Experiences Designing and Implementing Two Group Drawing Tools Saul Greenberg, Mark Roseman, Dave Webster, and Ralph Bohnet

              Designing Group-enabled Applications: A Spreadsheet Example Irene Greif

            Chapter 11. System and Language Support for Desktop Conferencing
              MMConf: An Infrastructure for Building Shared Multimedia Applications Terrence Crowley, Paul Milazzo, Ellie Baker, Harry Forsdick, and Raymond Tomlinson

              Replicated Architectures for Shared Window Systems: A Critique J. Chris Lauwers, Thomas A. Joseph, Keith A. Lantz, and Allyn L. Romanow

              Collaboration Awareness in Support of Collaboration Transparency: Requirements for the Next Generation of Shared Window Systems J. Chris Lauwers and Keith A. Lantz

              Languages for the Construction of Multi-user Multi-Media Synchronous (MUMMS) Applications Ralph D. Hill

              Primitives for Programming Multi-user Interfaces Prasun Dewan and Rajiv Choudhary

            Chapter 12. Electronic Meeting and Decision Rooms
              Observation of Executives Using a Computer Supported Meeting Environment Marilyn M. Mantei

              Liveboard: A Large Interactive Display Supporting Group Meetings, Presentations and Remote Collaboration Scott Elrod, Richard Bruce, Rich Gold, David Goldberg, Frank Halasz, William Janssen, David Lee, Kim McCall, Elin Pederson, Ken Pier, John Tang, and Brent Welch

              Electronic Meeting Systems to Support Group Work Jay F. Nunamaker, Alan R. Dennis, Joseph S. Valacich, Douglas R. Vogel, and Joey F. George

              Experiences at IBM with Group Support Systems: A Field Study Jay F. Nunamaker, Douglas R. Vogel, Alan Heminger, Ben Martz, Ron Grohowski, and Chris McGoff

              The Impact of Technological Support on Groups: An Assessment of the Empirical Research Alain Pinsonneault and Kenneth L. Kraemer

            Chapter 13. Media Spaces
              Videoplace (Excerpt) Myron Krueger

              The Media Space: A Research Project into the Use of Video as a Design Medium (Excerpts) Steve Harrison and Scott Minneman

              Experiences in an Exploratory Distributed Organization Mark J. Abel

              Experiences in the Use of a Media Space Marilyn M. Mantei, Ronald M. Baecker, Abigail J. Sellen, William A. S. Buxton, Thomas Milligan, and Barry Wellman

              Portholes: Supporting Awareness in a Distributed Work Group Paul Dourish and Sara Bly

              Telepresence: Integrating Shared Task and Person Spaces William A. S. Buxton

              Design of Team Workstation: A Realtime Shared Workspace Fusing Desktops and Computer Screens Hiroshi Ishii and Masaaki Ohkubo

              ClearBoard: A Seamless Medium for Shard Drawing and Conversation with Eye Contact Hiroshi Ishii and Masaaki Ohkubo

              Disembodies Conduct: Communication Through Video in a Multi-Media Office Environment Christian heath and Paul Luff

              Beyond Being There Jim Hollan and Scott Stornetta

          Part V. Summary and Conclusions



Product details

  • No. of pages: 882
  • Language: English
  • Copyright: © Morgan Kaufmann 1993
  • Published: December 1, 1992
  • Imprint: Morgan Kaufmann
  • eBook ISBN: 9780080515779

About the Editor

Ronald Baecker

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