Readings in Groupware and Computer-Supported Cooperative Work - 1st Edition - ISBN: 9780080515779

Readings in Groupware and Computer-Supported Cooperative Work

1st Edition

Assisting Human-Human Collaboration

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Editors: Ronald Baecker
eBook ISBN: 9780080515779
Imprint: Morgan Kaufmann
Published Date: 13th January 1993
Page Count: 882
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Table of Contents

Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration
Ronald M. Baecker
    Part I. Introduction 1
      Chapter 1. Introduction to Computer-Supported Cooperative work
        Groupware: Some Issues and Experiences Clarence A. Ellis, Simon J. Gibbs, and Gail L. Rein
        Computer Supported Co-operative Work: Cases and Concepts Mike Robinson
        CSCW: Four Characters in Search of a Context Liam J. Bannon and Kjeld Schmidt
        Being There: The Promise of Multimedia Communications David Brittan

      Chapter 2. The Adoption, Deployment, and Use of Groupware
        Groupware in Practice: An Interpretation of Work Experiences Christine V. Bullen and John L. Bennett
        Building the Business Case for Group Support Technology Brad Quinn Post
        Groupware and Cooperative Work: Problems and Prospects Jonathan Grudin

    Part II. Behavioral Foundations and Enabling Technologies
      Chapter 3. Human Behavior in Groups and Organizations
        Groups and Human Behavior (Excerpt) Joseph E. McGrath
        Time, Interaction, and Performance (TIP): A Theory of Groups Joseph E. McGrath
        How to Run a Meeting Antony Jay
        The Group Facilitator: A CSCW Perspective Stephen Viller
        Visual Communication and Social Interaction John Short, Ederyn Williams, and Bruce Christie
        A Typology of Tasks (Excerpt) Joseph E. McGrath
        Communication Modes and Task Performance John Short, Ederyn Williams, and Bruce Christie
        A Typology of Organizational Structure Henry Mintzberg

      Chapter 4. Groupware Design and Evaluation Methodologies
        Designing for Cooperation-Cooperating in Design Morten Kyng
        Methods for the Study of Groups (Excerpt) Joseph E. McGrath
        Understanding Practice: Video as a Medium for Reflection and Design Lucy A. Suchman and Randall H. Trigg
        Ethnographic Workflow Analysis: Specifications for Design Danielle Fafchamps
        Grounding in Communication Herbert H. Clark and Susan E. Brennan

      Chapter 5. Case Studies of Cooperative Work
        How People Write Together Ilona R. Posner and Ronald M. Baecker
        Findings from Observational Studies of Collaborative Work John C. Tang
        Twinkling Lights and Nested Loops: Distributed Problem Solving and Spreadsheet Development Bonnie A. Nardi and James R. Miller
        Analyzing Distributed Cognition in Software Teams: A Case Study of Team Programming During Perfective Software Maintenance Nick V. Flor and Edwin L. Hutchins
        Informal Communication in Organizations: Form, Ffunction, and Technology Robert E. Kraut, Robert S. Fish, Robert W. Root, and Barbara L. Chalfonte
        Cooperative Support for Computer Work: A Social Perspective on the Empowering of End Users Andrew Clement

      Chapter 6. Enabling Technologies and Theories
        Networks Vinton G. Cerf
        Advances in Interactive Digital Multimedia Systems Edward A. Fox
        Sound Support for Collaboration William W. Gaver
        Hypertext: An Introduction and Survey (Excerpts) Jeff Conklin
        What is Coordination Theory and How Can It Help Design Cooperative Work Systems Thomas W. Malone and Kevin Crowston
        CSCW and Distributed Systems: The Problem of Control Tom Rodden and Gordon Blair
      Part III Asynchronous Groupware
        Chapter 7. Electronic Mail and Computer Conferencing
          A Lesson in Electronic Mail Robert F. Sproull
          Computer-mediated Communication Requirements for Group Support (Excerpts) Murray Turoff
          Increasing Personal Connections Lee S. Sproull and Sara Kiesler
          Electronic Groups at Work Thomas Finholt and Lee S. Sproull
          Work Group Structures and Computer Support: A Field Experiment J. D. Eveland and Tora K. Bikson

        Chapter 8. Structured Messages, Agents and Workflows
          The Information Lens: An Intelligent System for Information Sharing and Coordination Thomas W. Malone, Kenneth R. Grant, Kum-Yew Lai, Ramana Rao, and David A. Rosenblitt
          Object Lens: A "Spreadsheet" for Cooperative Work Kum-Yew Lai, Thomas W. Malone, and Keh-Chiang Yu
          Power, Ease of Use and Cooperative Work in a Practical Multimedia Message System Nathaniel S. Borenstein and Chris A. Thyberg
          Active Mail: A Framework for Integrated Groupware Applications Yaron Goldberg, Marilyn Safran, William Silverman, and Ehud Shapiro
          Computer Systems and the Design of Organizational Interaction Fernando Flores, Michael Graves, Brad Hartfield, and Terry Winogra
          Electronic Group Calendaring: Experiences and Expectations Beth M. Lange

        Chapter 9. Cooperative Hypertext and Organizational Memory
          Hypertext and Collaborative Work: The Example of Intermedia (Excerpts) George P. Landow
          Higher Levels of Agency for Children in Knowledge Building: A Challenge for the Design of New Knowledge Media (Excerpts) Marlene Scardamalia and Carl Bereiter
          Issues in the Design of Computer Support for Co-authoring and Commenting Christine M. Neuwirth, David S. Kauder, Ravinder Chandhok, and James H. Morris
          Building an Electronic Community System Bruce R. Schatz
          Capturing Organizational memory E. Jeffrey Conklin
          Report on a Development Project Use of an Issue-Based Information System K. C. Burgess Yakemovic and E. Jeffrey Conklin
        Part IV Synchronous Groupware
          Chapter 10. Desktop Conferencing
            WYSIWIS Revised: Early Experiences with Multiuser Interfaces Mark Stefik, Daniel G. Bobrow, Gregg Foster, Stan Lanning, and Deborah G. Tatar
            Design for Conversation: Lessons from Cognoter Deborah G. Tatar, Gregg Foster, and Daniel G. Bobrow
            Issues and Experiences Designing and Implementing Two Group Drawing Tools Saul Greenberg, Mark Roseman, Dave Webster, and Ralph Bohnet
            Designing Group-enabled Applications: A Spreadsheet Example Irene Greif

          Chapter 11. System and Language Support for Desktop Conferencing
            MMConf: An Infrastructure for Building Shared Multimedia Applications Terrence Crowley, Paul Milazzo, Ellie Baker, Harry Forsdick, and Raymond Tomlinson
            Replicated Architectures for Shared Window Systems: A Critique J. Chris Lauwers, Thomas A. Joseph, Keith A. Lantz, and Allyn L. Romanow
            Collaboration Awareness in Support of Collaboration Transparency: Requirements for the Next Generation of Shared Window Systems J. Chris Lauwers and Keith A. Lantz
            Languages for the Construction of Multi-user Multi-Media Synchronous (MUMMS) Applications Ralph D. Hill
            Primitives for Programming Multi-user Interfaces Prasun Dewan and Rajiv Choudhary

          Chapter 12. Electronic Meeting and Decision Rooms
            Observation of Executives Using a Computer Supported Meeting Environment Marilyn M. Mantei

            Liveboard: A Large Interactive Display Supporting Group Meetings, Presentations and Remote Collaboration Scott Elrod, Richard Bruce, Rich Gold, David Goldberg, Frank Halasz, William Janssen, David Lee, Kim McCall, Elin Pederson, Ken Pier, John Tang, and Brent Welch
            Electronic Meeting Systems to Support Group Work Jay F. Nunamaker, Alan R. Dennis, Joseph S. Valacich, Douglas R. Vogel, and Joey F. George
            Experiences at IBM with Group Support Systems: A Field Study Jay F. Nunamaker, Douglas R. Vogel, Alan Heminger, Ben Martz, Ron Grohowski, and Chris McGoff
            The Impact of Technological Support on Groups: An Assessment of the Empirical Research Alain Pinsonneault and Kenneth L. Kraemer

          Chapter 13. Media Spaces
            Videoplace (Excerpt) Myron Krueger
            The Media Space: A Research Project into the Use of Video as a Design Medium (Excerpts) Steve Harrison and Scott Minneman
            Experiences in an Exploratory Distributed Organization Mark J. Abel
            Experiences in the Use of a Media Space Marilyn M. Mantei, Ronald M. Baecker, Abigail J. Sellen, William A. S. Buxton, Thomas Milligan, and Barry Wellman
            Portholes: Supporting Awareness in a Distributed Work Group Paul Dourish and Sara Bly
            Telepresence: Integrating Shared Task and Person Spaces William A. S. Buxton
            Design of Team Workstation: A Realtime Shared Workspace Fusing Desktops and Computer Screens Hiroshi Ishii and Masaaki Ohkubo
            ClearBoard: A Seamless Medium for Shard Drawing and Conversation with Eye Contact Hiroshi Ishii and Masaaki Ohkubo
            Disembodies Conduct: Communication Through Video in a Multi-Media Office Environment Christian heath and Paul Luff
            Beyond Being There Jim Hollan and Scott Stornetta
        Part V. Summary and Conclusions


This comprehensive introduction to the field represents the best of the published literature on groupware and computer-supported cooperative work (CSCW). The papers were chosen for their breadth of coverage of the field, their clarity of expression and presentation, their excellence in terms of technical innovation or behavioral insight, their historical significance, and their utility as sources for further reading. Taken as a whole, the papers and their introductions are a complete sourcebook to the field.

This book will be useful for computer professionals involved in the development or purchase of groupware technology as well as for researchers and managers. It should also serve as a valuable text for university courses on CSCW, groupware, and human-computer interaction.


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© Morgan Kaufmann 1993
13th January 1993
Morgan Kaufmann
eBook ISBN:

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About the Editors

Ronald Baecker Editor