Product Experience

1st Edition

Editors: Hendrik N. J. Schifferstein Paul Hekkert
Hardcover ISBN: 9780080450896
eBook ISBN: 9780080556789
Imprint: Elsevier Science
Published Date: 17th December 2007
Page Count: 688
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The book brings together research that investigates how people experience products: durable, non-durable, or virtual. In contrast to other books, the present book takes a very broad, possibly all-inclusive perspective, on how people experience products. It thereby bridges gaps between several areas within psychology (e.g. perception, cognition, emotion) and links these areas to more applied areas of science, such as product design, human-computer interaction and marketing.

The field of product experience research will include some of the research from four areas: Arts, Ergonomics, Technology, and Marketing. Traditionally, each of these four fields seems to have a natural emphasis on the human (ergonomics and marketing), the product (technology) or the experience (arts). However, to fully understand human product experience, we need to use different approaches and we need to build bridges between these various fields of expertise

Key Features

Most comprehensive collection of psychological research behind product design and usability Consistenly addresses the 3 components of human-product experience: the human, the product, and the experience *International contributions from experts in the field


Applications lie mainly in the fields of product development and design, consumer behaviour, and ergonomics. The book is a valuable source of information for academics, product developers, designers, and marketers in industry.

Table of Contents

Preliminary TOC


Introduction (H.N.J. Schifferstein & P. Hekkert)

Part I: From the human perspective

IA. Senses

  1. On the visual appearance of objects (Harold T. Nefs)
  2. The tactual experience of objects (M.H. Sonneveld and H.N.J. Schifferstein)
  3. The experience of product sounds (R. van Egmond)
  4. Taste, smell and chemesthesis in product experience (Armand V. Cardello and Paul Wise)
  5. Multisensory product experience (H.N.J. Schifferstein and C. Spence)

IB. Capacities & skills

  1. Human capability and product design (John Clarkson)
  2. Connecting design with cognition at work (David D. Woods and Axel Roesler)
  3. Designing for expertise (Axel Roesler and David D. Woods)

Part II: From the interaction perspective

  1. Holistic perspectives on the design of experience (Gerald C. Cpuchik and Michelle C. Hilscher) IIA. The aesthetic experience
  2. Product aesthetics (P. Hekkert and Helmut Leder)
  3. Aesthetics in interactive products: correlates and consequences of beauty (M. Hassenzahl) IIB. The experience of meaning
  4. Meaning in product use - a design perspective (Stella Boss and Heimrich Hanis)
  5. Product expression: bridging the gap between the symbolic and the concrete (T.J.L. van Rompay)
  6. Semantics: meanings and contexts of artefacts (Klaus Krippendorff and Reinhart Butter)

IIC. The emotional experience

  1. Product emotion (P.M.A. Desmet)
  2. Consumption emotions (Marsha L. Richins)

IID. Specific experiences and approaches

  1. Product attachment: design str


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© Elsevier Science 2007
Elsevier Science
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About the Editor

Hendrik N. J. Schifferstein

Affiliations and Expertise

Department of Industrial Design, Delft University of Technology, The Netherlands

Paul Hekkert

Affiliations and Expertise

Department of Industrial Design, Delft University of Technology, The Netherlands