Pervasive Information Architecture

1st Edition

Designing Cross-Channel User Experiences

Authors: Andrea Resmini Luca Rosati
Paperback ISBN: 9780123820945
eBook ISBN: 9780123820952
Imprint: Morgan Kaufmann
Published Date: 30th March 2011
Page Count: 272
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As physical and digital interactions intertwine, new challenges for digital product designers and developers, as well as, industrial designers and architects are materializing. While well versed in designing navigation, organization, and labelling of websites and software, professionals are faced the crucial challenge of how to apply these techniques to information systems that cross communication channels that link the digital world to the physical world.

Pervasive Information Architecture provides examples showing why and how one would:

  • Model and shape information to adapt itself to users’ needs, goals, and seeking strategies
  • Reduce disorientation and increase legibility and way-finding in digital and physical spaces
  • Alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods
  • Suggest relevant connections between pieces of information, services and goods to help users achieve their goals.

Key Features

    Master agile information structures while meeting the unique user needs on such devices as smart phones, GPS systems, and tablets

    Find out the ‘why’ and ‘how’ of pervasive information architecture (IA) through detailed examples and real-world stories

    *Learn about trade-offs that can be made and techniques for even the most unique design challenges


    Practitioners, researchers, academics, students in: user experience design, usability, information architecture, interaction design, HCI, web interaction/interface designer, mobile application design/development, and information design. Also architects and industrial designers moving into the digital realm

    Table of Contents


    Chapter 1- From Multi-channel to Cross-media

    1. A seamless, interconnected world

    2. Multi-channel, convergence, and cross-media

    3. The challenge of complexity

    4. Designing for ubiquitous ecologies

    Chapter 2- Towards a Pervasive Information Architecture

    1. From Human-Computer Interaction to Human-Information Interaction

    2. A Brief History of Information Architecture

    3. From Web design to Design

    4. Approaches to Information Architecture

    1. Information Design

    2. Information Science

    3. Information Systems

    4. Information Architecture

    5. A Note on Big IA vs Little IA

    6. A Definition of Information Architecture

    7. Towards a Pervasive Information Architecture


    Chapter 3- Heuristics for a Pervasive Information Architecture

    1. Not a Shop

    2. Playing with User Experience

    3. Precise and Imprecise

    4. Designing Processes

    5. A Manifesto of Pervasive IA

    6. Heuristics for Pervasive Information Architecture

    7. Ubiquitous Computing and Everyware

    8. Resources

    Chapter 4- Place-making

    1. Andrea Travels West

    2. The Library

    3. Into the Maze

    4. Through the Looking Glass

    5. From Sign to Space

    6. Space, Place, and Time

    7. Navigating Cyberspace

    8. From Space to Sign

    9. Place-making in Pervasive Information Architecture

    10. Lessons Learned

    11. Case study: The Art and Craft of Being Elsewhere

    12. Case study: Place-making in FaceBook

    13. Case study: Pervasive IA

    14. Resources

    Chapter 5- Consistency

    1. Andrea Learns Something from Gaia

    2. A Chinese Encyclopedia

    3. Flowers, a Tree, and a Swede

    4. Right or Wrong, My Classification

    5. Part Fish, Part Bird, Part Mammal



    No. of pages:
    © Morgan Kaufmann 2011
    Morgan Kaufmann
    eBook ISBN:
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    About the Author

    Andrea Resmini

    Andrea is an information architect with FatDUX, a UX firm with headquarters in Copenhagen, and a researcher at the University of Borås, Sweden. An ICT professional since 1989 and a practising information architect since 1999, Andrea holds a PhD in Legal Informatics and a MA in Architecture and Industrial Design, and he is currently President of the Information Architecture Institute. He pretends to play the piano, reads far too many books, chairs the Italian IA Summit, and co-founded the Journal of Information Architecture.

    Affiliations and Expertise

    PhD, Researcher at the University of Borås, Sweden, Information architect at FatDUX, President at the Information Architecture Institute

    Luca Rosati

    Luca is a freelance information architect. One of Italy’s pioneer, he has been a speaker at several international conferences – including EuroIA, the IA Summit, and HCI International. Luca is the co-author of the book Organizing Knowledge: From Libraries to Information Architecture for the Web (Tecniche Nuove, 2006) and the author of Information Architecture: From Everyday things to the Web (Apogeo, 2007). He is a member of the EuroIA Organizing Committee, sits on the Italian IA Summit Board, and is and editor for the Journal of Information Architecture.

    Affiliations and Expertise

    Luca Rosati, Independent Information Architect; adjunct professor of IA and HCI at University of Florence and University for Foreigners of Perugia, Italy.


    "This book is required reading for all information architects and user experience designers. It’s a brilliant guide to the design of products and experiences that bridge multiple platforms and channels… The best book you'll find about the emerging practice of cross-channel user experience design."-- Peter Morville, foreword author and author of Ambient Findability and co-author of Information Architecture for the World Wide Web

    "The rise of pervasive technology encourages information to roam free from the confines of the desktop into every aspect of our lives. To navigate this complex, cross-media environment, we need master architects. This book, from two of the field’s foremost thinkers, is a shining landmark for this new world."-- Cennydd Bowles, author, Undercover User Experience Design 

    "It has been a long time since I've been excited about an Information Architecture book. Andrea and Luca have done something truly innovative in bringing Information Architecture out of the design studio and into the streets. A lot of people talk about "pervasive" and "holistic" as ideals -- this book provides solid thought around cross-channel/multi-channel customer experience design. It effectively challenges the view that any one service delivery channel (such as web, or call center, or shopfront) can be considered in isolation. I will be actively recommending this book to colleagues and clients."-- Andrew Boyd, UX Community Lead, SMS Management and Technology (

    "Resmini and Rosati have delivered a landmark volume in the evolution of information architecture, communicating relatively esoteric insights about our changing info-landscape in a humane and personable manner. If your work involves shaping how people experience digital and data-informed products and services, then you need to read this book."—Christian Crumlish, co-author of Designing Social Interfaces