Patient & Person

7th Edition - February 11, 2021
Author: Jane Stein-Parbury
Language: English
Paperback ISBN:
9 7 8 - 0 - 7 2 9 5 - 4 3 5 4 - 5
eBook ISBN:
9 7 8 - 0 - 7 2 9 5 - 8 8 1 3 - 3

Patient and Person: Interpersonal Skills in Nursing offers guidance on the skills needed to interact with patients as people – an essential component of building an effective… Read more

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Patient and Person: Interpersonal Skills in Nursing offers guidance on the skills needed to interact with patients as people – an essential component of building an effective therapeutic relationship and providing quality care.

Author Jane Stein-Parbury explains key concepts in simple language, without assuming any prior knowledge. The book includes empathy, dealing with challenging behaviours, advocating for a patient and admitting a patient. Nurses will learn to build trusting relationships and support patients in their health journey.

The seventh edition of this highly regarded text has been fully updated to incorporate the most current literature relating to interpersonal skills in nursing.

Cover image
Title page
Table of Contents
Dedication
Copyright
Foreword
Preface
How to use this book
Online videos – scenarios and interviews
Activities
About the author
List of Tables
List of Illustrations
Part 1. Introduction
Introduction
1. Interpersonal skills for person-centred care
Introduction
Communicating and relating
Patient-centred care
Patient–nurse relationships in nursing practice
Summary
References
2. The patient–nurse relationship
Introduction
Characteristics of helpful patient–nurse relationships
Types of relationships
The progress of the relationship
Summary
References
3. Nurse as therapeutic agent
Introduction
Developing the self as a therapeutic agent
Therapeutic use of self
Communication competence
The importance of self-understanding
Self-awareness versus self-consciousness
The relationship between self-understanding and professional growth
Reflection and reflective practice
Self-sharing
Self-disclosure with patients
Personal philosophy about health
Personal values and beliefs
Personal needs
Characteristics that help interpersonal connectedness
Developing a personal style
Learning the skills
Self-assessment of interpersonal skills
Summary
References
4. Considering culture
Introduction
What is culture?
Cultural stereotyping
Culture and health care
The importance of reflection in cultural care
Language differences
Summary
References
Part 2. The Skills
Introduction
5. Encouraging interaction: Listening
Introduction
Nursing presence
The listening process
Hearing and listening
Benefits of listening
Listening with nursing ears
Readiness to listen
The skills of listening
Evaluation of listening
Summary
References
6. Building meaning: Understanding
Introduction
The concept of empathy
Empathy in nursing
Expressing empathy
Promoting understanding and empathy
Responding with understanding
The skills of understanding
Summary
References
7. Collecting information: Exploring
Introduction
Planned versus spontaneous exploration
The skills of exploration
Focused exploration
Nurse’s control in exploration
Summary
References
8. Intervening: Comforting, supporting and enabling
Introduction
Psychosocial actions that comfort, support and enable
Comforting
Supporting patients
Enabling patients
Summary
References
Part 3. Skills in Context
Introduction
9. Transitions through health and illness
Introduction
The nature of transitions
Themes in health transitions
Transition and coping
Facilitating transitions in illness
Successful transition
Summary
References
10. Challenging interpersonal encounters
Introduction
Challenging situations
Strategies to resolve conflict
Responding to anger
Summary
References
11. Communicating with the healthcare team
Introduction
Productive nursing environments
Interprofessional communication
Stress in the work environment
Colleague interaction and work stress
Coping with work stress
Caring for self: Building resilience
Summary
References
Appendix: Notes on the activities
Index