Managing Your Library and its Quality

List of figures and tables

List of abbreviations

Preface

About the authors

Part 1: Quality management issues and the use of ISO 9001 in the library environment

Introduction: quality management in the public sector

Chapter 1: Quality approaches

Chapter 2: The ISO standards

Chapter 3: Origin and evolution of the ISO 9000 standard

Chapter 4: Which libraries use the ISO 9001 and why

Part 2: Building your library’s quality management system according to the ISO 9001 standard

Chapter 5: Introduction

Chapter 6: Quality management systems – requirements

Chapter 7: Normative reference

Chapter 8: Terms and definitions

Chapter 9: Quality management system

Chapter 10: Management responsibility

Chapter 11: Resource management

Chapter 12: Product realisation

Chapter 13: Measurement, analysis and improvement

Chapter 14: The certification process

Chapter 15: Further ideas for improving the quality management system

References

Index

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.

• Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world
• Translates the ISO 9001 standard to the terms and language used within the libraries
• Presents a systematic approach to the quality management in libraries

Personnel at all managerial and supervisory levels within Library and Information Services, especially in academic libraries; Students of LIS, at both undergraduate and postgraduate level