
Managing Your Library and its Quality
The ISO 9001 Way
Description
Key Features
- Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world
- Translates the ISO 9001 standard to the terms and language used within the libraries
- Presents a systematic approach to the quality management in libraries
Readership
Table of Contents
List of figures and tables
List of abbreviations
Preface
About the authors
Part 1: Quality management issues and the use of ISO 9001 in the library environment
Introduction: quality management in the public sector
Chapter 1: Quality approaches
Chapter 2: The ISO standards
Chapter 3: Origin and evolution of the ISO 9000 standard
Chapter 4: Which libraries use the ISO 9001 and why
Part 2: Building your library’s quality management system according to the ISO 9001 standard
Chapter 5: Introduction
Chapter 6: Quality management systems – requirements
Chapter 7: Normative reference
Chapter 8: Terms and definitions
Chapter 9: Quality management system
Chapter 10: Management responsibility
Chapter 11: Resource management
Chapter 12: Product realisation
Chapter 13: Measurement, analysis and improvement
Chapter 14: The certification process
Chapter 15: Further ideas for improving the quality management system
References
Index
Product details
- No. of pages: 230
- Language: English
- Copyright: © Chandos Publishing 2011
- Published: August 22, 2011
- Imprint: Chandos Publishing
- eBook ISBN: 9781780632797
- Paperback ISBN: 9781843346548
About the Authors
Núria Balagué
Affiliations and Expertise
Jarmo Saarti
Affiliations and Expertise
Ratings and Reviews
There are currently no reviews for "Managing Your Library and its Quality"