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Logistical Excellence - 1st Edition - ISBN: 9781555580872, 9781483292472

Logistical Excellence

1st Edition

It's Not Business As Usual

Author: Donald J. Bowersox
eBook ISBN: 9781483292472
Imprint: Digital Press
Published Date: 30th November 1991
Page Count: 260
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Benefit from the practices of the best logistics managers

One of the nation's top authorities on logistics management presents a focused interpretation of research findings to help managers improve logistical competency within their organizations. Zeroing in on the best practices of successful logistic managers - and well supported by statistical evidence this handbook provides a sequential model as well as extensive coverage of Electronic Data Interchange in the logistics process. You'll find out why logistics must play an increasingly critical role in overall corporate strategy in the coming years, and why its managers must learn to better manage change. Special emphasis is placed on the development of strategic alliances to increase corporate speed and quality. Throughout the eight chapters, an action-oriented case dialogue facilitates interest and ease of reading.


Logistic Managers

Table of Contents


Chapter 1. The Setting

Looking Back across The 1980s

Managing in the 1990s

What Does it All Mean?

Why Change? The Trials and Tribulations of Charlie Change!


Chapter 2. Change is Everywhere

Trend 1: The Focus is on Customer Satisfaction

Trend 2: Globalization and International Competition

Trend 3: Market Concentration in the United States

Trend 4: The Computer Revolution's Effects are Everywhere

Trend 5: Many Organizations are Flatter than before: Tasks and Functions are also Being Reorganized

Trend 6: Supplier-Customer Strategic Alliances are Being Formed: Are Corporations Becoming Hollow?

Trend 7: The Knowledge Era and the Value of Innovativeness

Trend 8: Strategy in the Competitive Environment: Implementation Has Strategic Value



Chapter 3. Logistics: 1990s Style

Leading-Edge Attributes

Building Leading-Edge Status

Change Management Model

The Change Model: Conclusion (Chapter Eight—The Day after Success)


Chapter 4. Assessment

Assessment Objective

Assessment Process

Next Steps


Chapter 5. Moving the Mountain

Overcoming a Lack of Customer Focus

Collecting the Right Information: What Information Has Strategic Value

Organizing and Distributing Information

Revamping the Structure of the Organization and of Work Tasks

Clarity in Strategy and Mission

Challenging the "Accepted" Ways of Doing Things



Chapter 6. The Keys to Success

Linkages among Formalization, Performance Measurement, and Technology

Improving Logistical Flexibility



Chapter 7. Developing Strategic Alliances

Business Alliances

A New Mind-Set

The Role of Electronic Data Interchange

Strategic Linkage

Risks associated with Strategic Alliances



Chapter 8. The Day after Success

Proposition 1: The Basic Demand for Logistical Services Will Expand

Proposition 2: Environmental and Infrastructure Constraints Will Become Increasingly Restrictive

Proposition 3: Human Resources Will Be a Critical Concern

Proposition 4: Logistical Competency Will Increasingly Be Viewed as a Strategic Resource

Proposition 5: Logistics Arrangements Will Become More Relational

Proposition 6: Technology Will Continue to Reshape Conventional Logistics Processes and Channels

Proposition 7: Management Emphasis Will Focus on Process Accountability

Proposition 8: Logistics Organizations Will Become Increasingly Transparent


Appendix A. Logistics-Related Sources

Appendix B. Statistical Tools

Appendix C. Statistical Analysis

Description of the Sampling Process

Description of the Sample

Description of the Scales

Description of Statistical Methodology and Summary of Major Results

List of Tables

Appendix D. Examples of Strategic Linkage



No. of pages:
© Digital Press 1992
30th November 1991
Digital Press
eBook ISBN:

About the Author

Donald J. Bowersox

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