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Library Technology and User Services - 1st Edition - ISBN: 9781843346388, 9781780632902

Library Technology and User Services

1st Edition

Planning, Integration, and Usability Engineering

Authors: Anthony Chow Tim Bucknall
Paperback ISBN: 9781843346388
eBook ISBN: 9781780632902
Imprint: Chandos Publishing
Published Date: 9th November 2011
Page Count: 170
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Table of Contents


List of figures and tables



About the authors


Chapter 1: Stone tablets, paper and the Internet: the same old library?


Libraries 2.0

Technology integration and user services

Systems thinking and performance technology

Library trends

Foundations of information seeking and user services in information organizations

Pulling it all together

Chapter 2: Strategic planning, organizational goals and technology: what and for whom?


Needs assessment

Strategic planning

Goal 1: a vibrant, user-centered collection

Strategic planning and world-class user services

Creating a strategic plan

Goal 1: quality online services and resources

Goal 2: comprehensive career resources and services

Goal 3: multi-faceted services and support for the homeless and indigent population

Goal 4: world class youth and family collection and services

Chapter 3: Customized fashion: finding the right fit


Hardware and software

A public library

An academic library

A school library

Library technology infrastructures and user services

Chapter 4: Technology and budgeting


Prevention vs. reaction

Quality vs. quantity

Replacement vs. repair

Zero-sum vs. line-item budgeting

Using Excel for budgeting

Prioritizing technology

Budgeting trends

Chapter 5: Evaluation: is technology meeting the needs of the organization’s users?


Formative and summative evaluation


Evaluation method

Building a logic model for outcomes-based evaluation

Chapter 6: Emerging technology trends in libraries


Integrated library systems

Metasearching and discovery tools

Web 2.0

E-books and e-readers

Pay per view

Consortia and group purchasing


Meeting spaces

Circulating devices



Cloud computing

Pervasive web usability and usability testing

Virtual worlds

Instructional literacy and technology

Conclusion: user needs and library technology




Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

Key Features

  • Delivered from academic, public, and school library media perspectives
  • Current and emerging technologies are discussed along with their current and future application in the field of library and information science
  • Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion


Current library administrators; LIS students and faculty members; Non-library administrators


No. of pages:
© Chandos Publishing 2011
9th November 2011
Chandos Publishing
Paperback ISBN:
eBook ISBN:


The authors synergize their expertise on information technologies and user library services to produce this welcome resource., An Leabharlann: The Irish Library
This book provides a systematic approach to challenges with planning, budgeting and integrating technology into public, academic and school libraries. One of the main strengths of this book is its layout and easy to read style. This book is well designed and comprehensive for readers who want a starting knowledge of how to plan for user needs in a technology driven environment., Australian Academic & Research Libraries

Ratings and Reviews

About the Authors

Anthony Chow

Dr. Anthony S. Chow teaches library management and technology as an Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro. Anthony also serves as an educational consultant specializing in online information and evaluation systems and has overseen the IT for a large academic unit, managed training and quality assurance for an Internet company, and oversaw computer based instruction training for a government agency. His dissertation was published as a book entitled Systems Thinking and 21st Century Education.

Affiliations and Expertise

Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro.

Tim Bucknall

Tim Bucknall is Assistant Dean of Libraries and Head of Electronic Resources and Information Technologies for the University Libraries at the University of North Carolina at Greensboro. Tim is responsible for many significant library innovations, including the first OpenURL link resolver to go into production, and the first large-scale virtual library consortium. He was recently named by Library Journal as one the United States’ leading ‘Movers and Shakers’ within librarianship, and has published and spoken extensively on library information technology, IT management, and effective evaluation of electronic resources and services within libraries.

Affiliations and Expertise

University of North Carolina, USA