Library Technology and User Services

1st Edition

Planning, Integration, and Usability Engineering

Print ISBN: 9781843346388
eBook ISBN: 9781780632902
Imprint: Chandos Publishing
Published Date: 9th November 2011
Page Count: 170
61.95 + applicable tax
49.50 + applicable tax
80.00 + applicable tax
Compatible Not compatible
VitalSource PC, Mac, iPhone & iPad Amazon Kindle eReader
ePub & PDF Apple & PC desktop. Mobile devices (Apple & Android) Amazon Kindle eReader
Mobi Amazon Kindle eReader Anything else

Institutional Access


Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

Key Features

  • Delivered from academic, public, and school library media perspectives
  • Current and emerging technologies are discussed along with their current and future application in the field of library and information science
  • Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion


Current library administrators; LIS students and faculty members; Non-library administrators

Table of Contents


List of figures and tables



About the authors


Chapter 1: Stone tablets, paper and the Internet: the same old library?


Libraries 2.0

Technology integration and user services

Systems thinking and performance technology

Library trends

Foundations of information seeking and user services in information organizations

Pulling it all together

Chapter 2: Strategic planning, organizational goals and technology: what and for whom?


Needs assessment

Strategic planning

Goal 1: a vibrant, user-centered collection

Strategic planning and world-class user services

Creating a strategic plan

Goal 1: quality online services and resources

Goal 2: comprehensive career resources and services

Goal 3: multi-faceted services and support for the homeless and indigent population

Goal 4: world class youth and family collection and services

Chapter 3: Customized fashion: finding the right fit


Hardware and software

A public library

An academic library

A school library

Library technology infrastructures and user services

Chapter 4: Technology and budgeting


Prevention vs. reaction

Quality vs. quantity

Replacement vs. repair

Zero-sum vs. line-item budgeting

Using Excel for budgeting

Prioritizing technology

Budgeting trends

Chapter 5: Evaluation: is technology meeting the needs of the organization’s users?


Formative and summative evaluation


Evaluation method

Building a logic model for outcomes-based evaluation

Chapter 6: Emerging technology trends in libraries


Integrated library system


No. of pages:
© Chandos Publishing 2012
Chandos Publishing
eBook ISBN:
Paperback ISBN:


The authors synergize their expertise on information technologies and user library services to produce this welcome resource., An Leabharlann: The Irish Library
This book provides a systematic approach to challenges with planning, budgeting and integrating technology into public, academic and school libraries. One of the main strengths of this book is its layout and easy to read style. This book is well designed and comprehensive for readers who want a starting knowledge of how to plan for user needs in a technology driven environment., Australian Academic & Research Libraries