Library Technology and User Services

Library Technology and User Services

Planning, Integration, and Usability Engineering

1st Edition - November 9, 2011

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  • Authors: Anthony Chow, Tim Bucknall
  • Paperback ISBN: 9781843346388
  • eBook ISBN: 9781780632902

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Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

Key Features

  • Delivered from academic, public, and school library media perspectives
  • Current and emerging technologies are discussed along with their current and future application in the field of library and information science
  • Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion


Current library administrators; LIS students and faculty members; Non-library administrators

Table of Contents

  • Dedication

    List of figures and tables



    About the authors


    Chapter 1: Stone tablets, paper and the Internet: the same old library?


    Libraries 2.0

    Technology integration and user services

    Systems thinking and performance technology

    Library trends

    Foundations of information seeking and user services in information organizations

    Pulling it all together

    Chapter 2: Strategic planning, organizational goals and technology: what and for whom?


    Needs assessment

    Strategic planning

    Goal 1: a vibrant, user-centered collection

    Strategic planning and world-class user services

    Creating a strategic plan

    Goal 1: quality online services and resources

    Goal 2: comprehensive career resources and services

    Goal 3: multi-faceted services and support for the homeless and indigent population

    Goal 4: world class youth and family collection and services

    Chapter 3: Customized fashion: finding the right fit


    Hardware and software

    A public library

    An academic library

    A school library

    Library technology infrastructures and user services

    Chapter 4: Technology and budgeting


    Prevention vs. reaction

    Quality vs. quantity

    Replacement vs. repair

    Zero-sum vs. line-item budgeting

    Using Excel for budgeting

    Prioritizing technology

    Budgeting trends

    Chapter 5: Evaluation: is technology meeting the needs of the organization’s users?


    Formative and summative evaluation


    Evaluation method

    Building a logic model for outcomes-based evaluation

    Chapter 6: Emerging technology trends in libraries


    Integrated library systems

    Metasearching and discovery tools

    Web 2.0

    E-books and e-readers

    Pay per view

    Consortia and group purchasing


    Meeting spaces

    Circulating devices



    Cloud computing

    Pervasive web usability and usability testing

    Virtual worlds

    Instructional literacy and technology

    Conclusion: user needs and library technology



Product details

  • No. of pages: 170
  • Language: English
  • Copyright: © Chandos Publishing 2011
  • Published: November 9, 2011
  • Imprint: Chandos Publishing
  • Paperback ISBN: 9781843346388
  • eBook ISBN: 9781780632902

About the Authors

Anthony Chow

Dr. Anthony S. Chow teaches library management and technology as an Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro. Anthony also serves as an educational consultant specializing in online information and evaluation systems and has overseen the IT for a large academic unit, managed training and quality assurance for an Internet company, and oversaw computer based instruction training for a government agency. His dissertation was published as a book entitled Systems Thinking and 21st Century Education.

Affiliations and Expertise

Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro.

Tim Bucknall

Tim Bucknall is Assistant Dean of Libraries and Head of Electronic Resources and Information Technologies for the University Libraries at the University of North Carolina at Greensboro. Tim is responsible for many significant library innovations, including the first OpenURL link resolver to go into production, and the first large-scale virtual library consortium. He was recently named by Library Journal as one the United States’ leading ‘Movers and Shakers’ within librarianship, and has published and spoken extensively on library information technology, IT management, and effective evaluation of electronic resources and services within libraries.

Affiliations and Expertise

University of North Carolina, USA

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