Leadership and Management of Quality in Higher Education

1st Edition

Editors: Chenicheri Sid Nair Len Webster Patricie Mertova
Paperback ISBN: 9781843345763
eBook ISBN: 9781780630373
Imprint: Chandos Publishing
Published Date: 12th August 2010
Page Count: 246
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Table of Contents


List of figures and tables

About the authors

Part 1: Overview

Chapter 1: Growth of the quality movement in higher education



Where did quality come from?

Quality development in higher education

What is quality?

Critique of current higher education quality models


Part 2: Leadership of Quality in Higher Education

Chapter 2: Initiative-based quality development and the role of distributed leadership



Quality in a wider context

Events crucial for the internal quality development at CBS

The aims of CBS’ quality work

The quality system developed at CBS

Distributed leadership


Chapter 3: A leadership model for higher education quality


One scenario at Stable State University

Issues and action points involved in the scenario

Challenges for CEOs, senior administrators and faculty leaders

Benefits from adopting the quality model

Chapter 4: A framework for engaging leadership in higher education quality systems




The process

The product

The ELF in practice: unit improvement



Appendix A

Appendix B

Appendix C

Part 3: Approaches of Managers to Quality in Higher Education

Chapter 5: Quality management in higher education: a comparative study of the United Kingdom, the Netherlands and Finland



Quality management

Quality and its links with autonomy and the freedom to manage


Findings from the case studies

The case studies: similarities and differences


Chapter 6: Towards a culture of quality in South Af


This book provides a range of case studies concerning the leadership and management of quality development in higher education. It captures the experiences of senior administrators and managers to the complexity of problems that quality development involves. The authors draw attention to the human-centred approach to quality, as they argue that in any activity there is a need to take account of human values and attitudes.

Key Features

  • Experiences from experts in the field
  • Guide to resources that are utilized in the higher education industry
  • Auditors’ perceptions


Leaders and managers at all levels in higher education including: senior administrators, managers, faculty staff, course coordinators and government agencies.


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About the Editors

Chenicheri Sid Nair Editor

Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations.

Affiliations and Expertise

University of Western Australia, Australia

Len Webster Editor

Associate Professor Len Webster has expertise in educational policy, educational development, quality development and flexible learning. Currently he is the Educational Adviser in the Centre for the Advancement of Learning and Teaching (CALT) at Monash University, Australia. He previously was the director of an educational development unit in the Faculty of Law, Monash University, where he was the Faculty Quality Development Coordinator. He has also been a reviewer of the Australian University Quality Agency conference proceedings.

Affiliations and Expertise

Monash University, Australia

Patricie Mertova Editor

Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.

Affiliations and Expertise

University of Oxford, UK