The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Specifically, it addresses the argument to more effectively evaluate the contributions of human and systems capital (which are defined) to a process, highlighting the need to make more conscious decisions about what role each will perform in the developed process.
- Covers the integration of the intellectual capital with business processes
- Provides practical guidance on analysis of the complete business process (including products and customers) from a human and systems capital perspective
- Provides practical frameworks that enable readers to implement the suggested strategies regarding the development of intellectual capital round business processes, which are explained throughout the book
Individuals in a service provision environment who are responsible for change and/or effective business processes.
Intellectual capital and associated definitions; Human capital; Systems capital; The process jigsaw; Applying the framework to the process; Managing expectations; Maximising potential.
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- © Chandos Publishing 2007
- 31st January 2007
- Chandos Publishing
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