Table of Contents

Introduction

Ch. 1 Becoming a Successful Student

Ch. 2 The Healthcare Industry

 

Unit One: Introduction to Medical Assisting

Ch. 3 The Medical Assisting Profession

Ch. 4 Professional Behavior in the Workplace

Ch. 5 Interpersonal Skills and Human Behavior

Ch. 6 Medicine and Ethics

Ch. 7 Medicine and Law

 

Unit Two: Administrative Medical Assisting

Ch. 8 Computer Concepts

Ch. 9 Telephone Techniques

Ch. 10 Scheduling Appointments

Ch. 11 Patient Reception and Processing

Ch. 12 Office Environment and Daily Operations

Ch. 13 Written Communications and Mail Processing

 

Unit Three: Health Information in the Medical Office

Ch. 14 The Paper Medical Record (formerly Medical Records Management)

Ch. 15 The Electronic Medical Record

Ch. 16 Health Information Management

Ch. 17 Privacy in the Physician's Office

 

Unit Four: Billing and Coding Procedures

Ch. 18 Basics of Diagnostic Coding

Ch. 19 Basics of Procedural Coding

Ch. 20 Basics of Health Insurance

Ch. 21 The Health Insurance Claim Form

Ch. 22 Professional Fees, Billing, and Collecting

 

Unit Five: Financial and Practice Management

Ch. 23 Banking Services and Procedures

Ch. 24 Management of Practice Finances

Ch. 25 Medical Practice Management and Human Resources

Ch. 26 Medical Practice Marketing and Customer Service

 

Unit Six: Fundamentals of Clinical Medical Assisting

Ch. 27 Infection Control

Ch. 28 Patient Assessment

Ch. 29 Patient Education

Ch. 30 Nutrition and Health Promotion

Details

Language:
English
Imprint:
Saunders
Electronic ISBN:
9780323187848
Electronic ISBN:
9780323187817
Electronic ISBN:
9780323187862

About the author