Table of Contents


Ch. 1 Becoming a Successful Student

Ch. 2 The Healthcare Industry


Unit One: Introduction to Medical Assisting

Ch. 3 The Medical Assisting Profession

Ch. 4 Professional Behavior in the Workplace

Ch. 5 Interpersonal Skills and Human Behavior

Ch. 6 Medicine and Ethics

Ch. 7 Medicine and Law


Unit Two: Administrative Medical Assisting

Ch. 8 Computer Concepts

Ch. 9 Telephone Techniques

Ch. 10 Scheduling Appointments

Ch. 11 Patient Reception and Processing

Ch. 12 Office Environment and Daily Operations

Ch. 13 Written Communications and Mail Processing


Unit Three: Health Information in the Medical Office

Ch. 14 The Paper Medical Record (formerly Medical Records Management)

Ch. 15 The Electronic Medical Record

Ch. 16 Health Information Management

Ch. 17 Privacy in the Physician's Office


Unit Four: Billing and Coding Procedures

Ch. 18 Basics of Diagnostic Coding

Ch. 19 Basics of Procedural Coding

Ch. 20 Basics of Health Insurance

Ch. 21 The Health Insurance Claim Form

Ch. 22 Professional Fees, Billing, and Collecting


Unit Five: Financial and Practice Management

Ch. 23 Banking Services and Procedures

Ch. 24 Management of Practice Finances

Ch. 25 Medical Practice Management and Human Resources

Ch. 26 Medical Practice Marketing and Customer Service


Unit Six: Fundamentals of Clinical Medical Assisting

Ch. 27 Infection Control

Ch. 28 Patient Assessment

Ch. 29 Patient Education

Ch. 30 Nutrition and Health Promotion


Electronic ISBN:
Electronic ISBN:
Electronic ISBN:

About the author