IT Manager's Handbook

IT Manager's Handbook

Getting Your New Job Done

2nd Edition - September 29, 2006

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  • Authors: Bill Holtsnider, Bill Holtsnider, Brian Jaffe, Brian Jaffe
  • eBook ISBN: 9780080465746

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Description

IT Manager's Handbook, Second Edition, provides essential information to help students understand the responsibilities of today’s IT Management professionals: not only planning network security and implementing disaster recovery plans, but also such vital tasks as creating budgets, administering compliance, and managing staff. In particular, the book discusses business practices that are most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendor. This updated version includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management. Information is organized modularly so that instructors and students can delve directly into only the topics needed. Each chapter contains additional resources sections for books, articles, and websites relevant to that topic. It contains new material on key technology topics such as open source, outsourcing, offshoring, and handhelds, plus updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.

Key Features


A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers:
· Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors.
· Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.
· Organizes information modularly so you can delve directly into only the topics that you need.
· Provides a unique management perspective on those specific technical issues with the most significant business ramifications.
· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.

Readership

New IT managers in all areas of specialty, including technical professionals who are wannabe IT managers.

Table of Contents

  • Chapter One
    1.1 Just What Does an IT Manager Do?
    1.2 Managers in General
    1.3 The Strategic Value of the IT Department
    1.4 Develop an IT Strategy
    1.5 Additional Resources

    Chapter Two
    2.1 Keeping Employees Focused
    2.2 Avoiding Burnout
    2.3 Employee Training
    2.4 Performance Reviews
    2.5 Additional Resources

    Chapter Three
    3.1 Why IT Managers Need to Deal with Hiring People
    3.2 Write a Position Description
    3.3 Recruiters
    3.4 Selecting Candidates
    3.5 Outsourcing and Offshore Outsourcing
    3.6 Additional Resources

    Chapter Four
    4.1 Projects and “Project Management”: A Quick Overview
    4.2 Phase One: Scope the Project
    4.3 Phase Two: Develop a Project Plan
    4.4 Phase Three: Launch the Project
    4.5 Phase Four: Track the Project’s Progress
    4.6 Phase Five: Close Out the Project
    4.7 Decision-Making Techniques
    4.8 What to do If/When the Project Gets Off Track
    4.9 Useful Project Management Techniques
    4.10 Funding Projects
    4.11 Multiple Projects: How to Juggle Well
    4.12 Dealing with Non-IT Departments on a Project
    4.13 Additional Resources

    Chapter Five
    5.1 The First Day
    5.2 The First Month
    5.3 Two IT Departments –
    What Happens If Your Company Merges with Another?
    5.4 Additional Resources

    Chapter Six
    6.1 The Budgeting Process
    6.2 The Difference between Capital vs. Operating Expense Items
    6.3 Lease versus Buy: Which One Is Better?
    6.4 Other Budgeting Factors to Consider
    6.5 Additional Resources

    Chapter Seven
    7.1 Dealing with Vendors
    7.2 Key Evaluation Metrics
    7.3 Getting Current Information
    7.4 Purchasing Sources
    7.5 Additional Resources

    Chapter Eight
    8.1 The Importance of Compliance to IT
    8.2 The Rules
    8.3 How to Comply with the Rules
    8.4 Hidden Benefits of Complying with the Rules
    8.5 Methodologies and Frameworks
    8.6 It’s Not Just Regulatory Compliance
    8.7 Additional References

    Chapter Nine
    9.1 The Technical Environment
    9.2 Understanding the User Environment
    9.3 TCO and Asset Management
    9.4 Standards
    9.5 Technology Refreshing
    9.6 Additional Resources

    Chapter Ten
    10.1 Operations Center
    10.2 Multiple Environments
    10.3 Scheduling Downtime
    10.4 Change Management
    10.5 Additional References

    Chapter Eleven
    11.1 Data Center
    11.2 The Cable Plant
    11.3 Additional Resources

    Chapter Twelve
    12.1 OSI Model
    12.2 IP Addressing
    12.4 Wide Area Networks (WANs)
    12.5 Remote Access
    12.6 Network Management
    12.7 Voice and Data Convergence
    12.8 Additional Resources

    Chapter Thirteen
    13.1 A Quick Note on How We Got Here
    13.2 Managing Security
    13.3 Security Solutions and Technologies
    13.4 Types of Threats
    13.5 Some Security Stories
    13.6 Stay Informed
    13.7 Additional Resources

    Chapter Fourteen
    14.1 Types of Software
    14.2 Operating Systems
    14.3 Open Source
    14.4 Managing Software
    14.5 Additional Resources

    Chapter Fifteen
    15.1 E-mail
    15.2 Directory Services
    15.3 Enterprise Resource Planning
    15.4 Additional Resources

    Chapter Sixteen
    16.1 Managing the Data
    16.2 Disk Storage Technology
    16.3 Tape Storage and Backup
    16.4 Information Lifecycle Management
    16.5 Additional Resources

    Chapter Seventeen
    17.1 Value of Help Desks
    17.2 Components a Help Desk
    17.3 Call Tracking
    17.4 Staffing
    17.5 Service Level Agreements
    17.6 User Training
    17.7 Additional Resources

    Chapter Eighteen
    18.1 The Internet
    18.2 Corporate Websites
    18.3 Intranets
    18.4 Creating and Managing Websites
    18.5 E-commerce
    18.6 Additional Resources

    Chapter Nineteen
    19.1 User Equipment Issues You’ll Face
    19.2 Desktops
    19.3 Laptops, Handhelds and Other Portable Equipment
    19.4 Additional Resources

    Chapter Twenty
    20.1 Defining the Scope
    20.2 Create a Disaster Recovery Plan
    20.3 A Word About Business Continuity
    20.4 The Hidden Benefits of Good Disaster Recover Planning
    20.5 Additional Resources

Product details

  • No. of pages: 632
  • Language: English
  • Copyright: © Morgan Kaufmann 2006
  • Published: September 29, 2006
  • Imprint: Morgan Kaufmann
  • eBook ISBN: 9780080465746

About the Authors

Bill Holtsnider

Bill Holtsnider
Bill Holtsnider is an experienced writer, educator, and software professional with more than 26 years of experience working in the computer industry. His IT expertise includes working in such diverse areas as stock portfolio management, identity management, and software development. He is the author of six books and a wide range of technical and marketing documentation.

Affiliations and Expertise

Senior Writer at ClickFox with more than 26 years of experience working in the computer industry

Bill Holtsnider

Bill Holtsnider
Bill Holtsnider is an experienced writer, educator, and software professional with more than 26 years of experience working in the computer industry. His IT expertise includes working in such diverse areas as stock portfolio management, identity management, and software development. He is the author of six books and a wide range of technical and marketing documentation.

Affiliations and Expertise

Senior Writer at ClickFox with more than 26 years of experience working in the computer industry

Brian Jaffe

Brian D. Jaffe is a seasoned veteran in the IT community. As an IT professional, he has worked for several Fortune 500 companies including Bristol-Myers Squibb, Time Warner, Philip Morris, and The Interpublic Group of Companies. Currently he is Senior Vice President for Global IT at McCann Worldgroup in New York City, one of the country’s leading advertising agencies. His articles have appeared in Computerworld, InfoWorld, eWeek, and The New York Times.

Affiliations and Expertise

Senior Vice President of Global IT, McCann-Erickson Advertising

Brian Jaffe

Brian D. Jaffe is a seasoned veteran in the IT community. As an IT professional, he has worked for several Fortune 500 companies including Bristol-Myers Squibb, Time Warner, Philip Morris, and The Interpublic Group of Companies. Currently he is Senior Vice President for Global IT at McCann Worldgroup in New York City, one of the country’s leading advertising agencies. His articles have appeared in Computerworld, InfoWorld, eWeek, and The New York Times.

Affiliations and Expertise

Senior Vice President of Global IT, McCann-Erickson Advertising

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