Instant Messaging Reference

1st Edition

A Practical Guide

Print ISBN: 9781843343578
eBook ISBN: 9781780631233
Imprint: Chandos Publishing
Published Date: 31st January 2008
Page Count: 232
70.00 + applicable tax
42.50 + applicable tax
52.95 + applicable tax
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Institutional Access


Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.

Key Features

  • Exclusively focused on instant messaging reference services
  • Provides practical information about starting and running a successful instant messaging reference service
  • Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference


Practitioners and students in Library and Information Science

Table of Contents

Virtual reference: An overview and brief history; IM Basics; Basic IM reference: Set-up and use; Conducting the IM reference interview; Managing patron expectations and staff attitudes; Evaluating/updating service; Taking your service to the next level: Widgets, enterprise IM and collaborative IM; Issues with IM reference; Promoting your IM reference service.


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© Chandos Publishing 2008
Chandos Publishing
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The strength of the book lies in its accessibility and comprehensive nature., Library Management