Information Technology and Organizational Transformation

1st Edition

Solving the Management Puzzle

Authors: Suzanne Rivard Benoit Aubert Michel Patry Guy Pare Heather Smith
Paperback ISBN: 9780750662024
Imprint: Butterworth-Heinemann
Published Date: 6th February 2004
Page Count: 320


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This text is designed to help managers who have to deal with a complex environment, and who are often presented with "ready-made" solutions as to how to best organize their firm, to best use information technology.

The book presents a simple and attractive framework within which managers can analyze their firm's environment and characteristics, and reflect on the most appropriate way - for them - to "put the puzzle together." It provides the manager and student with an integrated conceptual but pragmatic framework to analyze their situation. Courses examining the role of Information Technology in emerging organizational forms will find a well-grounded conceptual framework, illustrated with in-depth case studies.

The book draws from the latest research in industrial organization, strategy, information technology, organizational theory, and leadership. It examines the individual puzzle pieces that have to be put together - strategy, structure, information technology, and leadership, and present the cases of three firms that were equally successful in putting these pieces together, while choosing pieces with dramatically different forms and adjusting them in radically different ways.The three in-depth cases included in the book are international:Oticon is a Danish firm with close to 1500 employees and is a world leader in the manufacture of hearing aids. Li & Fung is another, fist established in Canton and is an international trading company.Progressive Insurance which is the third largest insurance company in the US.

Key Features

  • A clearly structured treatment of organizational issues, strategy, and people issues and how they are impacted by technology
  • Provides the manager and student with an integrated conceptual but pragmatic framework to analyze their situation
  • In-depth international cases


MBA, Msc, Executive courses on integrated Strategic Management of Information Technology. Courses on Ecommerce covering strategy and management issues. Managers of and consultants to small/ medium size firms

Table of Contents

Part I - The Puzzle Frame, The puzzle edges, Part II - The Puzzle Pieces,The environmental assessment piece, The strategy piece, The organization structure piece, The information technology piece, The leadership piece Part III - Putting the Puzzle Together, Progressive delivers the unexpected - Progressive Insurance, Oticon - The spaghetti organization, Managing the virtual value chain - Li & Fung, Part IV - Lessons learned


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© Butterworth-Heinemann 2004
Paperback ISBN:

About the Author

Suzanne Rivard

Suzanne Rivard is Professor of Information Technology and holds the Chair of Strategic Management of Information Technology at HEC Montréal. Her work has been published in such journals as Communications of the ACM, Canadian Journal of Administrative Sciences, Data Base, Information and Management, Journal of Management Information Systems, and MIS Quarterly, and others. Currently she is an associate editor on the board of Information Systems Research, the Journal of the Association for Information Systems, and Revue Gestion.

Affiliations and Expertise

Professor of Information Technology and holds the Chair of Strategic Management of Information Technology at HEC Montréal

Benoit Aubert

Affiliations and Expertise

Associate Professor, Information Technology, HEC Montreal, Canada

Michel Patry

Affiliations and Expertise

Professor and Associate Director, Academic Affairs and Strategic Planning, HEC Montreal, Canada

Guy Pare

Affiliations and Expertise

Professor, Information Technology, HEC Montreal, Canada

Heather Smith

Affiliations and Expertise

School of Business, Queen’s University, Kingston, Canada


' Very accessible and an easy read for executives, while providing a theoretical base for students.' Professor Bob Galliers, Provost and Vice President for Academic Affairs Bentley College, USA