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List of figures and tables
About the editors and contributors
Chapter 1: Quality assurance – corporate fist in a velvet glove?
Australian quality assurance
Measuring teaching quality
Quality assurance for teaching at James Cook University 2000–10
The JCU historical context for quality assurance
Quality assurance – summary of influences on teaching
All is not rosy in the world of professors
Chapter 2: The impact of external quality audit in a private for-profit tertiary education institution
Evidence of effectiveness: global perspective
Brief overview of private providers in Australia
External quality audits of private providers
Quality audit approach
Discussion on the effectiveness of the quality audit
Chapter 3: Multiple views of quality audits in New Zealand: a case for advancing systemic understanding
A brief overview of quality audits
Quality audit in New Zealand
Views of quality audits in New Zealand
Chapter 4: Reflections on the effectiveness of four cycles of external quality audits in New Zealand universities
Universities New Zealand and the establishment of the New Zealand Universities Academic Audit Unit, Te Whanga Ttari
National context: recent government policy
The impact of academic audit on systems and processes
The impact of academic audit on standards, outcomes and the student learning experience
The impact of academic audit at institutional and national level
The future challenges for quality assurance in New Zealand universities
Chapter 5: Enhancing quality assurance in an institution: the University of the South Pacific experience of an external audit
University of the South Pacific: an overview
A vision for the year 2020
The quality strategy
Post-audit – the processes and impacts
Chapter 6: Quality audits in Hong Kong: seeking evidence of quality enhancement
The education landscape in Hong Kong
Quality audits in Hong Kong
Methodology for analysis of the Quality Assurance Council reports
Chapter 7: External quality audits and quality assurance in the higher education sector: the Malaysian perspective
Quality audit practice in higher education
Government policy on external quality audits
The case of Universiti Teknologi Malaysia
A practitioner’s point of view
Future challenges for higher education quality assurance in Malaysia
Chapter 8: External quality audit in the UK: an impact analysis
The purposes of Institutional Audit
The implementation of Institutional Audit1
The effects of Institutional Audit
Reflections on Institutional Audit
Chapter 9: Effect of external quality agencies on universities in India
The Indian scenario
Effects of external assurance
Assuring transnational education
Lessons to be learned
Chapter 10: External quality audits in South African higher education: goals, outcomes and challenges
External quality assurance in the South African higher education context
Functions of the HEQC
Principles and approaches in the institutional audit system
Systems and procedures for institutional audits
External institutional audits: outcomes and impact
Impact of the audit process: preparation and site visit
The issue of impact through audit recommendations
Evaluating the student experience in audits
Chapter 11: Development, effectiveness and future of quality assurance and assessment in Italian higher education
Stages in quality assurance in Italian higher education
Conclusion: the trade-off between differentiation and standardisation
Chapter 12: Audits of quality assurance systems of higher education institutions in Finland
The Finnish system of higher education
Brief background of government policy on external quality audits in Finland
Role of FINHEEC, the national quality assurance organization
How do the audits impact on quality management?
Audits and educational outcomes
Students’ role in quality management
The impact of audits at national, institutional and faculty level
The future challenges of higher education quality assurance
Chapter 13: External quality auditing: strengths and shortcomings in the audit process
External quality auditing in Norway
A process view on audits
Data and methods
The functioning and effects of external audits in Norway
Some final reflections
Chapter 14: Institutional management and quality audit: the experience in Chile
Development of external quality assurance schemes in Chile: an answer to the challenges of higher education evolution
A study to learn about the impact of quality audits
Lessons learned and recommendations
Chapter 15: Scope, transparency and style: system-level quality strategies and the student experience in Australia
External quality audit and the student experience
The Australian Universities Quality Agency and the Tertiary Education Quality and Standards Agency
System-level quality strategies and the impact of external review
Conclusion: the merits of external review and prospects for future development
Chapter 16: Accreditation and institutional learning: the impact interactions based on a minimaxing strategy have on the benefits from external reviews
Purpose of this chapter
Prelude: thoughts on the nature of learning
Learning as a stochastic proposition
Learning as a paradox
Perception and learning
The power of language used – who controls the narrative?
When learning happens
Limitations to organizational learning
Level 1: Nexus or nexum – type of interaction between HEIs and external agents
Level 2: Structural and cultural impacts on compliance
Chapter 17: Has it worked globally?
Have audits been successful?
Where to from here?
Whilst external quality audits have been in place for more than a decade in some countries, limited research exists on the extent to which such audits have been effective in improving systems and processes for quality assurance in higher education institutions, and the extent to which such audits have improved academic standards, outcomes and student experience. External Quality Audit looks at the experience of countries where external quality audits have been established by governments, and provides analyses of their effectiveness in improving quality assurance in universities and other higher education institutions.
- Brings together the experience of academics and administrators in higher education institutions
- Examines international experience on the extent to which external quality audits have improved quality assurance at national, institutional and faculty levels
- Gives perspective from a variety of higher education institutions
Academic and non-academic quality practitioners who have interests in higher education quality assurance, and government departments with responsibilities for higher education policy and direction
- No. of pages:
- © Chandos Publishing 2013
- 14th March 2013
- Chandos Publishing
- eBook ISBN:
- Paperback ISBN:
"While this book is for academic and administrative staff and policy-makers involved in quality assurance and quality audit in higher education, it can be useful reading for academic librarians both because quality audit affects them, and because it helps to know what their academic colleagues are facing."--Australian Library Journal, September 22014
Mahsood Shah is Principal Advisor for Academic Strategy, Planning and Quality at the Office of the Deputy Vice-Chancellor (Academic), RMIT University, Melbourne, Australia.
Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations.
University of Western Australia, Australia
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