Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method.
In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more.
The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products.
After reading this book, readers will be able to use these user design tools with greater confidence and certainty.
interaction designers, usability professionals, user experience professionals, usability engineers, as well as human factors engineers and information architects
Overview of Checklists
When Should You Use a Checklist?
Procedures and Practical Advice on Checklists
Major Issues in the Use of Checklists
Questionnaires and Surveys
Overview of Questionnaires and Surveys
When Should You Use Questionnaires and Surveys?
What Do You Need to Use Questionnaires and Surveys?
Procedures and Practical Advice
Varying and Extending Questionnaires and Surveys via Mixed-Mode Surveys
Major Issues in the Use of Questionnaires and Surveys
Guidelines for Designing Response Categories
Appendix A. Standard Usability Questionnaires
Overview of Standard Usability Questionnaires
References for WAMMI
References for the SUS
References for ASQ, PSSUQ, and CUSQ
References for Microsoft Product Reaction Cards
References for QUIS
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- © Morgan Kaufmann 2013
- 15th July 2013
- Morgan Kaufmann
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Chauncey Wilson is a UX Architect with 40 years of experience in human factors, usability, and user experience design. He has published and presented widely at UXPA, STC, CHI, APA, and HFES conferences. The author has published several books and chapters on usability engineering, brainstorming, surveys, victimization, and inspection methods. He has worked in small and large firms, started teams, consulted for a large firm, and consulted as a lone consultant. He enjoys the role of mentor and always tries to highlight the pros and cons of methods, principles, and processes. He is a member of the Skeptic’s society and enjoys the role of “Chief Skeptic.” Chauncey does not believe in magic numbers, miracle methods, or methodolotry.
Senior User Researcher, Autodesk