Credible Checklists and Quality Questionnaires

Credible Checklists and Quality Questionnaires

A User-Centered Design Method

1st Edition - July 15, 2013

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  • Author: Chauncey Wilson
  • Paperback ISBN: 9780124103924
  • eBook ISBN: 9780124104495

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Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method. In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more. The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products. After reading this book, readers will be able to use these user design tools with greater confidence and certainty.


interaction designers, usability professionals, user experience professionals, usability engineers, as well as human factors engineers and information architects

Table of Contents

  • Introduction


    Overview of Checklists

    When Should You Use a Checklist?

    Procedures and Practical Advice on Checklists

    Major Issues in the Use of Checklists

    Data Analysis

    Recommended Readings


    Questionnaires and Surveys

    Overview of Questionnaires and Surveys

    When Should You Use Questionnaires and Surveys?

    What Do You Need to Use Questionnaires and Surveys?

    Procedures and Practical Advice

    Varying and Extending Questionnaires and Surveys via Mixed-Mode Surveys

    Major Issues in the Use of Questionnaires and Surveys

    Guidelines for Designing Response Categories

    Data Analysis

    Recommended Readings


    Appendix A. Standard Usability Questionnaires

    Overview of Standard Usability Questionnaires

    Free Surveys

    References for WAMMI

    References for the SUS

    References for ASQ, PSSUQ, and CUSQ

    References for Microsoft Product Reaction Cards

    References for QUIS

Product details

  • No. of pages: 102
  • Language: English
  • Copyright: © Morgan Kaufmann 2013
  • Published: July 15, 2013
  • Imprint: Morgan Kaufmann
  • Paperback ISBN: 9780124103924
  • eBook ISBN: 9780124104495

About the Author

Chauncey Wilson

Chauncey Wilson
Chauncey Wilson is a UX Architect with 40 years of experience in human factors, usability, and user experience design. He has published and presented widely at UXPA, STC, CHI, APA, and HFES conferences. The author has published several books and chapters on usability engineering, brainstorming, surveys, victimization, and inspection methods. He has worked in small and large firms, started teams, consulted for a large firm, and consulted as a lone consultant. He enjoys the role of mentor and always tries to highlight the pros and cons of methods, principles, and processes. He is a member of the Skeptic’s society and enjoys the role of “Chief Skeptic.” Chauncey does not believe in magic numbers, miracle methods, or methodolotry.

Affiliations and Expertise

Senior User Researcher, Autodesk

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