Consumer Education in the Human Services - 1st Edition - ISBN: 9780080237084, 9781483149684

Consumer Education in the Human Services

1st Edition

Pergamon Policy Studies

Editors: Alan Gartner Colin Greer Frank Riessman
eBook ISBN: 9781483149684
Imprint: Pergamon
Published Date: 1st January 1979
Page Count: 288
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Consumer Education in the Human Services: A Social Policy Book focuses on the trends in consumer education and inclusion of the human services sector, aside from budgeting and purchase of goods, among the considerations in consumer education. The selection first offers information on consumers in the service society and consumer education and advocacy, including the service society, activating consumers, and models of consumer education. The text also looks at consumer education from the feminist perspective. Topics include feminist housing, transportation, and medical care. The manuscript ponders on low-income consumers and disabled consumers as enabled producers, as well as facts regarding low-income service consumers and poor consumers in the 1970s. The text also concentrates on health care, self-care and health planning, and costs of medical care. Private insurance discrimination, flaws of family-related insurance coverage, and women and the health delivery system are discussed. The book is a valuable source of information for readers interested in consumer education.

Table of Contents



Part I. Consumers in the Service Society

Chapter 1 Consumers in the Service

Part II. Consumers in Action

Chapter 2 Consumer Education or Advocacy. . . Or Both?

Chapter 3 A Feminist Perspective

Chapter 4 26 Million Low-Income Consumers

Chapter 5 An Intergenerational Approach

Chapter 6 Disabled Consumer as Enabled Producer

Chapter 7 "Checkbook": A "Consumer Reports" for the Services

Part III. Health

Chapter 8 Helping Oneself to Health

Chapter 9 A Course for Activated Patients

Chapter 10 Self-Care and Health Planning

Chapter 11 Third Party Payments

Chapter 12 Insuring Women's Health

Chapter 13 How I Tried to Navigate the Health System . . .and Didn't Succeed

Part IV. Education

Chapter 14 Students as Producers of Their Own Learning

Chapter 15 The Community Voice in Public Education

Chapter 16 Youth: A Consumer Vanguard

Chapter 17 How to Go to the College of Your Choice

Chapter 18 The Greatest Consumer Fraud of All

Chapter 19 School Records: A Parent's View

Chapter 20 What Tracking Did to Ollie Taylor

Part V. Communications For What?

Chapter 21 Incommunicado Social Machines Benjamin

Chapter 22 The Televised Professional

Chapter 23 Advertising Professional Services

Part VI. Consumerism Beware

Chapter 24 The Public Sector Monopoly

Chapter 25 The Professional Service Business

Chapter 26 Warning: Consumer Educators May Be Dangerous

Chapter 27 The Professionalization of the Client

Chapter 28 The Limits of Consumerism


About the Contributors


No. of pages:
© Pergamon 1979
eBook ISBN:

About the Editor

Alan Gartner

Colin Greer

Frank Riessman

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