Key Features

  • Discusses strategies for communicating with both colleagues and patients
  • Examines the evidence for the importance of effective communication in enhancing clinical effectiveness
  • Contains reflective exercises for self-awareness of personal communication skills and difficulties
  • Provides case studies that allow the reader to analyze a range of realistic communication problems
  • Includes research-based evidence throughout

Table of Contents

1. Introduction: Taking a research-guided approach to communication
2. Models of health, illness and rehabilitation
3. Understanding patients’ experiences of ill-health and health-care
4. Patients’ communication needs in health-care settings
5. Skillful communication and clinical effectiveness
6. Working in partnership with patients
7. Providing support
8. Patient education and empowerment
9. Teamwork in the rehabilitation setting
10. Conclusion

Details

No. of pages:
272
Language:
English
Copyright:
© 2005
Published:
Imprint:
Butterworth-Heinemann
eBook ISBN:
9780702038532
Print ISBN:
9780750656658

About the author

Frances Reynolds

Affiliations and Expertise

Lecturer in Psychology and Rehabilitation Counselling, Department of Health Studies, Brunel University, Isleworth, UK