CMDB Systems

1st Edition

Making Change Work in the Age of Cloud and Agile

Authors: Dennis Drogseth Rick Sturm Dan Twing
Paperback ISBN: 9780128012659
eBook ISBN: 9780128013731
Imprint: Morgan Kaufmann
Published Date: 20th March 2015
Page Count: 402
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CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizations more efficient reduce challenges during change management and reduce total cost of ownership (TCO). In addition, this valuable reference provides guidelines that will enable you to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. Drawing upon extensive experience and using illustrative real world examples, Rick Sturm, Dennis Drogseth and Dan Twing discuss:

  • Unique insights from extensive industry exposure, research and consulting on the evolution of CMDB/CMS technology and ongoing dialog with the vendor community in terms of current and future CMDB/CMS design and plans
  • Proven and structured best practices for CMDB deployments
  • Clear and documented insights into the impacts of cloud computing and other advances on CMDB/CMS futures

Key Features

  • Discover unique insights from industry experts who consult on the evolution of CMDB/CMS technology and will show you the steps needed to successfully plan, design and implement CMDB
  • Covers related use-cases from retail, manufacturing and financial verticals from real-world CMDB deployments
  • Provides structured best practices for CMDB deployments
  • Discusses how CMDB adoption can lower total cost of ownership, increase efficiency and optimize the IT enterprise


IT directors, IT managers, IT architects, CMDB implementers, ITIL professionals

Table of Contents

  • Preface
  • Introduction: How to Use This Book

    • How to Use This Book
    • Time Line
    • Who’s Speaking: The Many Voices in This Book
    • Who/What is Enterprise Management Associates?
  • About the Authors
  • Acknowledgments
  • Section 1: Failure is Not an Option

    • Chapter 1: The Odds Are Against You

      • Abstract
      • CMDB Opinions
      • Who Should Care About a CMDB System?
      • CMDB System DNA
      • Ok, So Are the Odds Really Against You?
      • Voices from the Industry, Voices from the Trenches
      • Back to the Drawing Board?
      • Framing the CMDB System Conversation
      • Summary Takeaways
    • Chapter 2: Why Bother? The Case for a CMDB System

      • Abstract
      • A Few Initial Data Points
      • CMDB Success Rates Revisited
      • Some Short Answers
      • Return on Investment
      • Reasons for Going Forward: More Voices from the Trenches
      • Bringing the Organization Together
      • Summary Takeaways
  • Section 2: The Basics

    • Chapter 3: CMDB System Foundations

      • Abstract
      • CMDB Foundations Part One: Process
      • CMDB Foundations, Part One: Process—Summary Takeaways
      • CMDB Foundations Part Two: Technology
    • Chapter 4: CMDB System Deployment Stages: An Eight-Step Ladder to Success

      • Abstract
      • Standing in the Middle of the Storm
      • What About “People?”
      • A Closer Look at the Third Vector
      • Climbing the Eight-Step Ladder to CMDB System Success
      • Step one: Define Your Objectives and Consider Your Resources
      • Step Two: Technology, Process, and Organizational Audit
      • Step Three: Evolutionary or Maturity-Level Assessment
      • Step Four: Define Your Requirements, Architecture, and Metrics
      • Step Five: Technology Selection
      • Step Six: Addressing Critical Issues and


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© Morgan Kaufmann 2015
Morgan Kaufmann
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About the Author

Dennis Drogseth

Dennis Drogseth is Vice President/Research IT Megatrends, Analytics and CMDB Systems at Enterprise Management Associates (EMA), which provides market research and advisory services to software companies and IT executives. Dennis spent 14 years with IBM in marketing and communications, including a year of international consulting, and also worked to develop marketing strategies and new business models for Cabletron’s SPECTRUM management software.

Affiliations and Expertise

Vice President/Research IT Megatrends, Analytics and CMDB Systems, Enterprise Management Associates (EMA), Boulder, CO, USA

Rick Sturm

Affiliations and Expertise

Founder and CEO, Enterprise Management Associates, Inc.

Dan Twing

Dan Twing is President and Chief Operating Officer of Enterprise Management Associates. Dan is responsible for developing and executing strategic market research as well as directing product development and marketing efforts. Dan has over twenty years of experience in information systems, software development and technology outsourcing. Prior to joining EMA, Dan was the President & CEO of NETdelivery, a developer of secure electronic data collection, delivery and management software. Dan’s also served as Vice President of Financial Products for the Electronic Commerce division of EDS.

Affiliations and Expertise

President and Chief Operating Officer, Enterprise Management Associates (EMA), Boulder, CO, USA


"...a good reference for CMDBs for both management and technical people alike...explain why you need a CMDB, how to successfully implement one, and some of the CMDB product options currently available." --Computing Reviews, CMDB Systems