Business Process Change

Business Process Change

A Business Process Management Guide for Managers and Process Professionals

4th Edition - February 28, 2019

Write a review

  • Author: Paul Harmon
  • eBook ISBN: 9780128158487
  • Paperback ISBN: 9780128158470

Purchase options

Purchase options
DRM-free (Mobi, PDF, EPub)
Sales tax will be calculated at check-out

Institutional Subscription

Free Global Shipping
No minimum order


Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation.

Key Features

  • Covers Business Process Management Systems and the integration of process redesign and Six Sigma
  • Explores how different process elements fit together, including the human aspects of process redesign
  • Presents best-practice methodologies that can be applied and tailored to an organization’s specific needs
  • Offers invaluable, detailed case studies demonstrating how these key methods are implemented


Students in BPM courses in business and information systems programs; Lean/Six Sigma professionals, management and IT professionals (process managers, business analysts, business process architects)

Table of Contents

  • 1. Business Process Change

    Part I. Organization-Wide Concerns
    2. Strategy, Value Chains, Business Initiatives, and Competitive Advantage
    3. Understanding Your Organization
    4. Business Architecture
    5. Measuring Process Performance
    6. Process Management
    7. An Executive Level BPM Group

    Part II. Process Level Concerns
    8. Understanding and Scoping Process Problems
    9. Modeling Business Processes
    10. Human Performance Analysis, Automation, and Decision Management
    11. Managing and Measuring a Specific Business Process
    12. Incremental Improvement with Lean and Six Sigma
    13. The BPTrends Process: Redesign Methodology
    14. The Rental Cars-R-Us Case Study

    Part III. Implementation Level Concerns
    15. Software Tools for Business Process Analysis and Design
    16. Business Process Management Suites
    17. ERP-Driven Redesign
    18. The Future of Business Process Management

Product details

  • No. of pages: 534
  • Language: English
  • Copyright: © Morgan Kaufmann 2019
  • Published: February 28, 2019
  • Imprint: Morgan Kaufmann
  • eBook ISBN: 9780128158487
  • Paperback ISBN: 9780128158470

About the Author

Paul Harmon

Paul Harmon is a cofounder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys and book reviews each month on trends, directions, and best practices in business process management. He is also a cofounder, chief methodologist, and principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations interested in understanding and implementing business process management. At the same time Mr. Harmon serves as a Senior Consultant for AI with Cutter Consortium.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA

Ratings and Reviews

Write a review

Latest reviews

(Total rating for all reviews)

  • EustachioNicoletti Tue Aug 27 2019

    A book very useful

    A book very useful