
Business Process Change
A Business Process Management Guide for Managers and Process Professionals
Resources
Description
Key Features
- Covers Business Process Management Systems and the integration of process redesign and Six Sigma
- Explores how different process elements fit together, including the human aspects of process redesign
- Presents best-practice methodologies that can be applied and tailored to an organization’s specific needs
- Offers invaluable, detailed case studies demonstrating how these key methods are implemented
Readership
Students in BPM courses in business and information systems programs; Lean/Six Sigma professionals, management and IT professionals (process managers, business analysts, business process architects)
Table of Contents
1. Business Process Change
Part I. Organization-Wide Concerns
2. Strategy, Value Chains, Business Initiatives, and Competitive Advantage
3. Understanding Your Organization
4. Business Architecture
5. Measuring Process Performance
6. Process Management
7. An Executive Level BPM GroupPart II. Process Level Concerns
8. Understanding and Scoping Process Problems
9. Modeling Business Processes
10. Human Performance Analysis, Automation, and Decision Management
11. Managing and Measuring a Specific Business Process
12. Incremental Improvement with Lean and Six Sigma
13. The BPTrends Process: Redesign Methodology
14. The Rental Cars-R-Us Case StudyPart III. Implementation Level Concerns
15. Software Tools for Business Process Analysis and Design
16. Business Process Management Suites
17. ERP-Driven Redesign
18. The Future of Business Process Management
Product details
- No. of pages: 534
- Language: English
- Copyright: © Morgan Kaufmann 2019
- Published: February 28, 2019
- Imprint: Morgan Kaufmann
- eBook ISBN: 9780128158487
- Paperback ISBN: 9780128158470
About the Author
Paul Harmon
Affiliations and Expertise
Ratings and Reviews
Latest reviews
(Total rating for all reviews)
EustachioNicoletti Tue Aug 27 2019
A book very useful
A book very useful