Companies and Business Processes.
I: Enterprise Level Concerns.
Strategy, Business Processes, and Competitive Advantage.
The Business Architecture and Organizational Alignment.
Process Performance Metrics and Evaluation.
Organizing and Using an Enterprise BPM Group.
II: Process Level Concerns.
Managing and Measuring Business Processes.
Process Improvement with Lean and Six Sigma.
A Business Process Redesign Methodology.
Process Redesign Patterns.
Knowledge Workers and Business Rules.
III: Implementation Level Concerns.
Software Tools for Business Process Modeling and Redesign.
Business Process Management Systems.
IV. Putting it All Together.
The Ergonomic Systems Case.