Business Process Change

2nd Edition

A Guide for Business Managers and BPM and Six Sigma Professionals

Authors: Paul Harmon Paul Harmon Business Process Trends
Paperback ISBN: 9780123741523
Imprint: Morgan Kaufmann
Published Date: 13th July 2007
Page Count: 592

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Table of Contents

Companies and Business Processes. I: Enterprise Level Concerns. Strategy, Business Processes, and Competitive Advantage. The Business Architecture and Organizational Alignment. Modeling Organizations. Process Performance Metrics and Evaluation. Organizing and Using an Enterprise BPM Group. II: Process Level Concerns. Modeling Processes. Analyzing Activities. Managing and Measuring Business Processes. Process Improvement with Lean and Six Sigma. A Business Process Redesign Methodology. Process Redesign Patterns. Knowledge Workers and Business Rules. III: Implementation Level Concerns. Software Tools for Business Process Modeling and Redesign. Business Process Management Systems. ERP-Driven Redesign. Software Development. IV. Putting it All Together. The Ergonomic Systems Case.

Description

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

Key Features

  • Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.

  • The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.

  • Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.

  • Offers all new detailed case studies showing how these methods are implemented.

Readership

Technical and management professionals interested in business process management and process improvement, and their managers, including people who bought the first edition: business process modeling, workflow modeling, IT management, CIO, strategic planning, information and enterprise architecture, and related professionals. This market includes 1.5m individuals, about 10% of whom are interested in this area specifically. Paul Harmon's BPTrends has 25K subscribers and corporate supporters, and 1m hits per month (see more info under Market Need).


Details

No. of pages:
592
Language:
English
Copyright:
© Morgan Kaufmann 2007
Published:
Imprint:
Morgan Kaufmann
Paperback ISBN:
9780123741523

Reviews

You’ve picked up the right book for just about any goal you have in process management. If you’re an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, there’s an entire section devoted to managing particular processes. If you’re charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better. From the foreword by Thomas H. Davenport, Director, Process Management Research Center, Babson College Paul Harmon has done a great job updating his 2002 classic. BPM has changed significantly over the past 5 years and Paul has integrated those changes with the interrelationships of six sigma, lean, ERP, BPMS, SOA, and other enablers. Paul makes sense of the proliferation of BPM tools while recognizing the fundamental management changes that underpin them. As a result, this book is an excellent tactical reference for cross-functional teams to implement and sustain BPM as a platform for business transformation and to execute strategy. -- George F. Diehl, Global Director, Process Management, Air Products and Chemicals, Inc. Paul Harmon is without doubt the best informed and most trusted observer of all things BPM. True to form, in this book Paul provides a comprehensive and insightful summary of the current BPM landscape. -- Geary Rummler, Founder & Partner, The Performance Design Lab., Coauthor Improving Performance It’s a relief for process professionals to be able to move beyond theoretical BPM with case studies and find techniques and methodologies which provide great results in applied BPM. Paul Harmon’s writing has been an invaluable guide


About the Authors

Paul Harmon Author

Paul Harmon is a co-founder and executive editor at Business Process Trends – www.bptrends.com – an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) – www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA

Paul Harmon Author

Paul Harmon is a co-founder and executive editor at Business Process Trends – www.bptrends.com – an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) – www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA