Description

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

Key Features

* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. * The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. * Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. * Offers all new detailed case studies showing how these methods are implemented.

Readership

Technical and management professionals interested in business process management and process improvement, and their managers, including people who bought the first edition: business process modeling, workflow modeling, IT management, CIO, strategic planning, information and enterprise architecture, and related professionals. This market includes 1.5m individuals, about 10% of whom are interested in this area specifically. Paul Harmon's BPTrends has 25K subscribers and corporate supporters, and 1m hits per month (see more info under Market Need).

Details

No. of pages:
592
Language:
English
Copyright:
© 2007
Published:
Imprint:
Morgan Kaufmann
Print ISBN:
9780123741523
Electronic ISBN:
9780080553672

About the editors

Paul Harmon

Paul Harmon is a co-founder and executive editor at Business Process Trends – www.bptrends.com – an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) – www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA

Paul Harmon

Paul Harmon is a co-founder and executive editor at Business Process Trends – www.bptrends.com – an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) – www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA