Automotive Quality Systems Handbook

Automotive Quality Systems Handbook

ISO/TS 16949:2002 Edition

2nd Edition - August 16, 2005

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  • Author: David Hoyle
  • eBook ISBN: 9780080458502
  • Hardcover ISBN: 9780750666633

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ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met by vehicle manufacturers and their suppliers. This handbook is the only comprehensive guide to understanding and satisfying the requirements of ISO/TS 16949:2002. Written by best-selling quality author David Hoyle (ISO 9000 Quality Systems Handbook) this new book is ideal for those new to the standard or establishing a single management system for the first time, as well as those migrating from existing quality management systems. It will suit quality system managers and quality professionals across the automotive industry, managers and executive level readers, consultants, auditors, trainers and students of management and quality.

Key Features

  • The only complete ISO/TS 16949:2002 (TS2) reference: essential for understanding both TS2 and ISO 9001:2000
  • TS2 becomes mandatory for all auto manufacturers and their many thousands of suppliers in 2006
  • Includes details of the certification scheme, the differences with previous standards, check lists, questionnaires, tips for implementers, flow charts and a glossary of terms
  • David Hoyle is one of the world's leading quality management authors


Quality system professionals (managers/business development managers in first, second and third tier auto/component manufacturers); Quality system consultants

Table of Contents

  • Chapter 1: Basic concepts
    Principles or prescription
    The interested parties
    The characteristics of quality
    Achieving sustaining and improving quality
    Managing processes
    Developing an effective system
    Basic concepts - Food for thought

    Chapter 2:Perceptions of ISO 9000 and its derivatives
    How we think about ISO 9000
    How we think about quality management systems
    How we think about certification
    How ISO 9000 made us think about quality
    How we think about reviews, inspections and audits
    Is ISO/TS 16949:2002 any different?
    Perceptions of ISO 9000 Food for thought

    Chapter 3:Role, origins and application of ISO/TS 16949
    The role of ISO/TS 16949
    Application of ISO/TS 16949 requirements
    Role, origins and application - Food for thought

    Chapter 4: Quality management system
    Establishing a quality management system (4.1)
    Identifying processes (4.1a)
    Sequence and interaction of processes (4.1b)
    Criteria and methods for effective operation and control (4.1c)
    Documenting a quality management system (4.1, 4.2.1)
    Documented procedures (4.2.1c)
    Documents that ensure effective planning, operation and control of processes (4.2.1d)
    Implementing a quality management system (4.1)
    Managing processes (4.1)
    Ensuring information availability (4.1d)
    Ensuring the availability of resources (4.1d)
    Measuring, monitoring and analysing processes (4.1e)
    Maintaining a quality management system (4.1)
    Continual improvement in the QMS and its processes (4.1 & 4.1f)
    Outsourcing (4.1)
    Preparing the quality manual (4.2.1b)
    Control of documents (4.2.3)
    Control of records (4.2.1e & 4.2.4)
    Quality Management System Requirements Checklists
    Quality Management System - Food for Thought

    Chapter 5: Management responsibility
    Summary of requirements
    Management commitment (5.1)
    Customer focus (5.2)
    Quality policy (5.3)
    Quality objectives (5.4.1)
    Quality management system planning (5.4.2)
    Responsibility and authority (5.5.1)
    Management Representative (5.5.2)
    Internal communication (5.5.3)
    Management Review (5.6)
    Management Responsibility Requirements Checklist
    Management Responsibility - Food for Thought

    Chapter 6: Resource management
    Summary of requirements
    Determining resources (6.1)
    Providing resources (6.1 &
    Competence of personnel (6.2.1)
    Training awareness and competence (6.2.2)
    Infrastructure (6.3)
    Work environment (6.4)
    Resource Management Requirements Checklist
    Resource Management - Food for thought

    Chapter 7: Product realization
    Summary of requirements
    Planning product realization processes (7.1)
    Customer-related processes (7.2)
    Design and development (7.3)
    Purchasing (7.4)
    Production and service provision (7.5)
    Control of measuring and monitoring devices (7.6)
    Product Realization Requirements Checklist
    Product Realization - Food for Thought

    Chapter 8: Measurement, analysis and improvement
    Summary of requirements
    Monitoring, measurement, analysis and improvement processes (8.1)
    Customer satisfaction (8.2.1 &
    Internal audit (8.2.2)
    Measurement and monitoring of processes (8.2.3)
    Measurement and monitoring of product (8.2.4)
    Control of nonconforming product (8.3)
    Analysis of data (8.4)
    Improvement (8.5)
    Measurement, analysis and improvement Requirements checklist
    Measurement, analysis and improvement - food for thought

Product details

  • No. of pages: 712
  • Language: English
  • Copyright: © Butterworth-Heinemann 2005
  • Published: August 16, 2005
  • Imprint: Butterworth-Heinemann
  • eBook ISBN: 9780080458502
  • Hardcover ISBN: 9780750666633

About the Author

David Hoyle

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

Affiliations and Expertise

International management consultant with over 30 years' experience in quality management

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