Selected chapter headings and selected papers: Plenary Papers. Participative aspects of community R & D projects (R. Mackay). Process Control: Human Process Communication. Applying human-process-communication to process industry (M. Heim et al.). Shopfloor Control and Management Systems. Specialized computer architecture for dynamic control of operators (E.K. Pandov, A.Tz. Popandreeva). Improving Quality of Working Life. Cognitive ergonomics and empowering organisations (M. Mariani et al.). Administrative Processes II. Knowledge distribution in organisations (M. Kirikova). Machines Learning to See and to Act. Behavioural cloning: phenomena, results and problems (I. Bratko et al.). Environmental Engineering. A new path to self-sustaining markets for photovoltaic (A. Kreutzmann et al.). Sociotechnical Design of Production. Integrated design engineering and the work-force (F. Emspak). Aircraft and Air-Traffic Control. The development of the final approach spacing tool (FAST): a cooperative controller-engineer design approach (K.K. Lee, T.J. Davis). Technology-Art-Craftsmanship-and People. Technology is the art of realising craftsmanship (M.J. Platts). Author Index.