Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

1st Edition

Authors: Charles Betz Charles Betz
Paperback ISBN: 9780123705938
eBook ISBN: 9780080488349
Imprint: Morgan Kaufmann
Published Date: 6th November 2006
Page Count: 424
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Description

How would you feel if you visited your financial planner’s office and saw past-due credit card notices on their desk? Would you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? A banker in shabby clothes? An interior designer whose offices are a shambles?

This is the position of the IT capability in many large organizations. The designated custodian of critical business processes and data does not manage its own processes and data reliably. A response in the form of Enterprise Resource Planning for Information Technology is emerging from major companies, research firms, and vendors; they are labeling these offerings "ERP for IT," “IT Resource Planning,” and related terms.

This groundbreaking, practitioner-authored book provides an independent examination of and response to these developments. An analysis of the large scale IT capability, with specific attention to business processes, structured data, and enabling systems, it is essentially a comprehensive systems architecture, not for the business capabilities IT supports, but for IT itself.

Features The book presents on-the-ground coverage of enabling IT governance in architectural detail, which you can use to define a strategy and start executing. It fills the gap between high-level guidance on IT governance, and detailed discussions about specific vendor technologies. It is a next-step book that answers the question: OK, we need to improve the way we run IT – now what? It does this through:

  • A unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole
  • A field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures
  • Analysis of current system types in the IT governance and enablement d

Key Features

Are you in the thick of sorting out how to make ITIL and COBIT work, and trying to make sense of the dozens of vendors clamoring to help?

Are you puzzled over how the ITIL vision for Change Management fits into the reality of your current processes? And how it relates to Enterprise Architecture and Portfolio Management?

Is the concept of configuration management and the CMDB giving off more heat than light for you? How can you make it real?

Have you found yourself wondering whether you really need an IT portfolio management tool, an enterprise architecture repository, a metadata repository, a service management tool, and a configuration management database (CMDB)? And if you have them, are you wondering if they should be related somehow?

The book presents on-the-ground coverage of enabling IT governance in architectural detail, which you can use to define a strategy and start executing. It fills the gap between high-level guidance on IT governance, and detailed discussions about specific vendor technologies. It is a next-step book that answers the question: OK, we need to improve the way we run IT - now what? It does this through:

  • A unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole

  • A field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures

  • Analysis of current system types in the IT governance and enablement domains: integration opportunities, challenges, and evolutionary trends

  • Patterns for integrating the process, data, and systems views to support specific problems of IT management.

  • Specific attention throughout to issues of building a business case and real-world implemen

Readership

This book is for the practitioner and manager in the IT support function in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.

Table of Contents

Part I: The IT Value Chain Chapter 1: Introduction: Shoes for the Cobbler’s Child 1.1 The achievements of information technology 1.2 The problems 1.3 The proposed solutions 1.4 The business case 1.5 Making it real 1.6 Chapter conclusion 1.7 Further reading

Chapter 2: The IT Value Chain: a process foundation 2.1 Frameworks, frameworks everywhere 2.2 A value chain framework 2.3 Relationship between primary and supporting processes 2.4 Primary IT Activities 2.5 Supporting IT Activities 2.6 Major framework issues 2.7 The functional viewpoints 2.8 Non-functional requirements 2.9 Process maturity 2.10 The business case 2.11 Making it real 2.12 Chapter conclusion 2.13 Further reading

Part II: Supporting the IT value chain Chapter 3: A supporting data architecture 3.1 Metrics: Gateway from Process to Data 3.2 A Conceptual Data Model 3.3 IT process entities 3.4 Configuration Item & subtypes 3.5 Process and workflow – a data perspective 3.6 General IT data architecture issues 3.7 The business case 3.8 Making it real 3.9 Chapter conclusion 3.10 Further reading

Chapter 4: A supporting systems architecture 4.1 Systems & families 4.2 Cohesion and coupling 4.3 Systems for planning and controlling 4.4 Systems for solutions delivery 4.5 Cross-boundary build/run systems 4.6 Systems for service support 4.7 Information-centric systems 4.8 General issues <

Details

No. of pages:
424
Language:
English
Copyright:
© Morgan Kaufmann 2007
Published:
Imprint:
Morgan Kaufmann
eBook ISBN:
9780080488349
Paperback ISBN:
9780123705938

About the Author

Charles Betz

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

Affiliations and Expertise

Research Director for IT Portfolio Management for Enterprise Management Associates

Charles Betz

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

Affiliations and Expertise

Research Director for IT Portfolio Management for Enterprise Management Associates

Reviews

“In most companies IT has “evolved”—perhaps it’s time to consider “intelligent design.” This is the value of Charlie’s book. Charlie describes a process-based approach coupled with data modeling and metadata concepts, which translate in turn to distributed system architectures: a type of three-legged stool for the purpose of putting more intent into ITSM infrastructure design. I consider him one of the foremost thinkers in the area. He has certainly opened my eyes to the wonders of it all.” — Ken Wendle, FISM, ITSM Solution Lead, Hewlett Packard, Co-founder and Past President, itSMF, USA “Charles Betz' work is innovative and paradigm-shifting, but more importantly he is the first person to get below the hype of running 'IT Like a Business' and provide actionable ideas for managing information technology business processes more effectively and efficiently. This is a must read for anyone charged with enterprise architecting, IT planning, and IT governance and management in general.” — David Buckholtz, Vice-President, Enterprise Architecture; Sony Pictures Entertainment “Betz tells us that the cobbler has been ignoring his children, but in fact the average Fortune 500 executive probably believes that IT management is already a science: i.e., the emperor has no clothes! In a succinct yet detailed fashion, Betz clothes & shods the royal progeny with a clear and concise approach to IT management that leverages the enterprise resource planning and value chain integration notions. How do enterprise and business process modeling, performance metrics, SOA and BPMN, business planning and the COBIT & ITIL frameworks contribute to better, cheaper and faster IT systems and change that matches the business' pace? Betz shows how to leverage what's available, and run IT like a business. This book is destined to sit on the shelf of every IT professional who is tired of patching software and fighting fires, and prefers to off