Understanding Librarians

Communication is the Issue


  • Barbara Hull, Teesside University, UK

Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on ‘non-standard’ users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.
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Practitioners and students of Library and Information Science


Book information

  • Published: August 2011
  • Imprint: Chandos Publishing
  • ISBN: 978-1-84334-615-9


Hull provides a well-researched argument, which is anchored in evidence. While written mainly from an academic library perspective, the themes remain relevant to all libraries., The Australian Library Journal
Provides a comprehensive overview of the various barriers a library professional needs to keep in mind when dealing with customers., The Australian Library Journal
This easy-to-read and easy-to-understand book can be treated both as a starting point for further research and as a code of conduct for librarians, library managers, and library practitioners., Journal of Librarianship and Information Science

Table of Contents

Defining the problem; What are libraries for? Images of librarians; Psychological barriers; Social class and lack of education as barriers; Language as a barrier; Lack of literacy and numeracy skills as a barrier; Information and communication technology as a barrier; Disability as a barrier; Clarity of purpose; Evaluation and the value of systematic research; Librarians as reflective practitioners; Staff development; Self publicise; Breaking down the library walls: Responding to the needs of the Google generation; Communication within partnerships at Deakin University Library: The liaison link; Where are we now?