Communication is the IssueBy
- Barbara Hull
Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on ânon-standardâ users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.
Paperback, 200 Pages
Published: August 2011
Imprint: Chandos Publishing
Hull provides a well-researched argument, which is anchored in evidence. While written mainly from an academic library perspective, the themes remain relevant to all libraries., The Australian Library Journal
Provides a comprehensive overview of the various barriers a library professional needs to keep in mind when dealing with customers., The Australian Library Journal
This easy-to-read and easy-to-understand book can be treated both as a starting point for further research and as a code of conduct for librarians, library managers, and library practitioners., Journal of Librarianship and Information Science
- Defining the problem; What are libraries for? Images of librarians; Psychological barriers; Social class and lack of education as barriers; Language as a barrier; Lack of literacy and numeracy skills as a barrier; Information and communication technology as a barrier; Disability as a barrier; Clarity of purpose; Evaluation and the value of systematic research; Librarians as reflective practitioners; Staff development; Self publicise; Breaking down the library walls: Responding to the needs of the Google generation; Communication within partnerships at Deakin University Library: The liaison link; Where are we now?